ReservationDesk.com Reviews 

41,930
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,154 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth online reservation process and clear accommodation details. People frequently mention that the hotel staff members are extremely welcoming, professional, and helpful throughout their entire stays. Some reviewers were not happy with unexpected additional charges and frustrating booking errors encountered while browsing online. Customers also noted that modifying existing reservations can be quite difficult after the confirmation stage is completed. Additionally, a few individuals mentioned specific concerns regarding poor room maintenance, inadequate cleaning services, and high prices.

What people talk about most

Booking process

Users describe ambiguous interactions with booking process, as experiences vary significantly between... See more

Staff

Reviewers highlight ambiguous aspects of staff, presenting heavily divided opinions. While many consumers... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is very easy to use and... See more

Price

People report negative experiences with price, consistently highlighting unexpected costs and inflated room... See more

Service

Customers consistently note ambiguous experiences with service. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aside from not knowing about the bar situation everything was wonderful:) stayed here for about 6 days and the front desk lady Brandi was my absolute favorite part of the entire experience. She was th... See more

Company replied

Rated 4 out of 5 stars

We went for Kavacon weekend and the rooms were big and a/c was amazing!! We had no issues and we enjoyed the cafe/market options too!!

Company replied

Rated 4 out of 5 stars

I have staid here numerous time for fishing & razor clamming. Just book direct with you rather than you paying a commission to booking.com or the like.

Company replied

Rated 3 out of 5 stars

We have been staying at this beautiful resort for the past 6 years and love it. However, during our recent 7-night stay, we had one very disappointing experience. After driving around the island all d... See more

Company replied


Company details

  1. Travel Agency

Written by the company

ReservationDesk.com is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, ReservationDesk.com is here to prioritize a personalized, reliable, and secure booking experience for every traveler.


Contact info

3.7

Average

TrustScore 3.5 out of 5

42K reviews

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3.7

All reviews

(41,930)

21,441 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy to get refundable reservations…

Happy to get refundable reservations for graduation!

17 September 2026
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Reply from ReservationDesk.com

Thank you for choosing to book with us. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Rated 5 out of 5 stars

The reservation desk was very easy to…

The reservation desk was very easy to navigate. They offer you the best offer that they have at that moment. Thank you so much

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!

Rated 5 out of 5 stars

Super easy

It was very easy and easy to navigate and quick! Looking forward to staying at your hotel. First time at your hotel.

17 September 2026
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Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

Everything went smoothly.

Everything went smoothly.

17 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 4 out of 5 stars

The easy reservation and the reduction…

The easy reservation and the reduction in cost.

17 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!

Rated 5 out of 5 stars

Excellent service customer

Excellent service customer

17 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to share your review with us. At ReservationDesk.com, we strive to consistently deliver outstanding service and support to all our customers. It's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.

Rated 5 out of 5 stars

Easy to use

Easy; clear description of rooms available as well as what is contained in the room.

Pleased with the process.

Looking forward to iur visit.

17 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

While I ultimately didn't use your…

While I ultimately didn't use your service, the young man stayed on the phone with me until I made my reservation on line. Your price was 15.00 more than what the on line rate was. Go figure.

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Booking was easy!

It was easy to complete the form. Everything was explained clearly and directions simple to follow.

17 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 4 out of 5 stars

It was nice to be on the road and make…

It was nice to be on the road and make the reservation
We would have like to get a discount for our AAA or AARP but couldn't over the phone

11 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.

Rated 4 out of 5 stars

Received confirmation promptly so we…

Received confirmation promptly so we could assure it went through!

17 September 2026
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Reply from ReservationDesk.com

Thank you for leaving us a review! We're so glad you received your confirmation promptly. We appreciate your positive feedback and look forward to serving you again in the future!

Rated 5 out of 5 stars

It was so easy to make my reservation

It was so easy to make my reservation. Appreciate so much

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

First time using this reservation tool

First time using this reservation tool. Very intuitive and easy to use. Was able to find a good rate, book, and complete. Hopefully I won't receive a lot of marketing emails as that will sour me on the experience. So far, this has been a good tool to use.

17 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!

Rated 4 out of 5 stars

Easy to book

Easy to book. I saw a you tube video before booking

17 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At ReservationDesk.com, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

17 September 2026
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Reply from ReservationDesk.com

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

The young lady on the phone did an…

The young lady on the phone did an outstanding job of helping me with a special request. As far as I am concerned, she went above and beyond the services of a normal person doing her job. I appreciate her help.

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.

Rated 1 out of 5 stars

Even if they tell you they're going to cancel, they'll still charge you a fee

Accidentally went through the site to reserve called seconds later to cancel. They had to call the hotel to get canceling confirmation and then they charged me for canceling.

17 September 2026
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Reply from ReservationDesk.com

Thank you for your review. We sincerely apologize for any inconvenience or frustration you've experienced. As an online travel agency, we're required to follow the terms, conditions, and cancellation policies of the hotels in our booking system. These policies are outlined during the booking process, whether you book online or over the phone. We apologize if this information was unclear to you. If you have additional questions or need assistance with your reservation, please don't hesitate to contact us at support@reservationdesk.com. We're here to help!

Rated 5 out of 5 stars

Easy to read directions

Easy to read directions. I am having difficulties signing in though. Prompt states to check email, nothing ever appears.

17 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.

Rated 5 out of 5 stars
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

Good experience.

17 September 2026
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Reply from ReservationDesk.com

Thank you for leaving a 5-star rating. We look forward to your next booking with us.

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