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Reptiles By Post Reviews 

1,962
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,426 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items arrive healthy, active, and exactly as described. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the timely arrival and good packaging. People also find the ordering process easy and convenient, especially for recurring deliveries, and express high satisfaction with the overall service. However, some customers also noted issues with damaged packaging upon arrival, although the contents were often still intact. A few other people also felt that some live food items arrived dead or did not hatch as expected, leading to dissatisfaction with those specific products.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many reviewers praising the... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently reporting that live food... See more

Order

Customers had positive experiences with order, praising the ease of ordering and the quick, well-packaged... See more

Service

People report positive experiences with service, often highlighting excellent communication, quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where I live there are no local stores for insects and supplies for my leopard gecko, getting food regularly was getting expensive with the travel. Since I’ve ordered from reptiles by post I wouldn’t... See more

Company replied

Rated 5 out of 5 stars

I was kept up to date about the delivery service and expectations, which I appreciated. The parcel was shipped with DPD, which I also appreciate. It did arrive completely squished on one end with the... See more

Company replied

Rated 5 out of 5 stars

My local reptile store unfortunately closed, so I moved to buying my pythons feed online. This is my first experience of using Reptiles by Post and I'm really pleased. The rats are clean, as per... See more

Company replied

Rated 5 out of 5 stars

First time ordering live food online and I’m so pleased I found this company, quality of bugs is super, sadly one item hasn’t been available last three orders but majority have arrived in good conditi... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,962)

1,376 reviews in the last 12 months

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Rated 4 out of 5 stars

Nothing really wrong with the whole…

Nothing really wrong with the whole experience but I’ve since used letterbox live foods which are a lot cheaper ( I saved £5) & who use smaller flatter boxes which fit through the letter box by Royal Mail who deliver in the mornings.. unfortunately my box arrived late after afternoon and was all squashed! So sorry won’t be using again

26 May 2026
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Reply from Reptiles By Post

Hi Kellie, sorry to hear your order arrived squashed. Can't see any messaged from you on our system, but we do have a live on arrival guarentee so we would have been happy to sort this out for you. Thanks.

Rated 2 out of 5 stars

When I opened the boxes of dubia…

When I opened the boxes of dubia roaches, there was one dead body in each box, and I noticed that several were behaving strangely. I thought, okay, it happens. The next day, when I wanted to feed the tarantulas, I saw that more roaches had died. At first, I thought they might be molting, so I waited another two days, but when I opened the box, I noticed a foul odor. In total, I threw out seven roaches from two boxes (1 adult roaches box, 1 large roaches box). Mealworms are in good condition :)

21 May 2026
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Reply from Reptiles By Post

Hi Michal. Sorry to hear this. We do pack extra to account for any deaths during transit, but they should have lasted longer than that after delivery. I can see that they were left in a safe place outside of your house so this may have contibuted to their shortened life span. Regardless, I can't see any messages from you on our system, so don't hesitate to message us at info@reptilesbypost.com so we can put this right for you. Thanks.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. All live food ( locusts/ meal worms) for our geko came bright and alert and good quality. Thank you. I would recommend this company. I have made a regular order, this is so much easier than driving to find a pet shop that supplies live food.

26 May 2026
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Reply from Reptiles By Post

Thank You, Andrea

Rated 5 out of 5 stars

Highly recommend Reptiles by post

Can't recommend these guys enough, amazing range of products and the prices are fantastic and usually way lower than others. Good delivery times and everything we've ordered has arrived in perfect condition, as with any live we've had.

26 May 2026
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Reply from Reptiles By Post

Thank You, Khic

Rated 5 out of 5 stars

Great first order

Absolutely fantastic to have a company who still deliver larger items to Northern Ireland. First order arrived and everything was great. Thank you

27 May 2026
Unprompted review
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Reply from Reptiles By Post

Thank You, Stephen

Rated 3 out of 5 stars

There are crickets that are far to big and there are some noisy ones not silent or medium at all , pritty disappointed compare to previous buys

There are crickets that are supposed to be medium is a mix tub of medium to large some far too big and are not silent its a mix tub of crickets not as good as previous buys

22 May 2026
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Reply from Reptiles By Post

Hi Peter. Our medium crickets range from 12-18mm, if you think they fall outside of this range please email us at info@reptilesbypost.com with some pictures so we can see what has gone wrong and put it right for you. 

As stated in the product description, silent crickets is a common name for this species of cricket, 'Gryllus assimilisare' a quiet alternative to other crickets, as they don't always produce the chirping sounds associated with other species, but they are not always dead silent.

Rated 1 out of 5 stars

I have used reptiles online many times…

I have used reptiles online many times now and each time it has been perfect, however this time out of 3 tubs of adult dubia roaches 7 of the roaches were dead, i don't know what went wrong but i am very disappointed.

22 May 2026
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Reply from Reptiles By Post

Hi Rob. I can't see any messages from you on our system regarding this issue. If you'd like to email us at info@reptilesbypost.com we would love the opportunity to put this right for you. Thanks.

Rated 5 out of 5 stars

Great web site

Great web site. The support team are great. I needed help with my account and the support team were able to sort it out in no time at all. Thank you.
Quick delivery of my subscription. 😀😀😀💯

22 May 2026
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Reply from Reptiles By Post

Thank You, Linda

Rated 5 out of 5 stars

I find it easy to order online

I find it easy to order online - to get a delivery every 2 weeks by subscription. Also the customer support are very helpful. I would recommend this web site definitely.

11 May 2026
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Reply from Reptiles By Post

Thank you, Linda

Rated 5 out of 5 stars

Followed instructions

Due to a life changing situation, I'm no longer able to make a trip to my local pet shop and I desperately needed to provide food for my lizard. I m extremely pleased with the service you provide.

20 May 2026
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Reply from Reptiles By Post

Thank you, Carlos

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