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Reptiles By Post Reviews 1,822

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items arrive in excellent condition and are well-packaged, ensuring their freshness and vitality. Many people highlight the prompt and efficient delivery service, often receiving their orders quickly and as scheduled, which is crucial for live goods. The overall service is frequently described as excellent, with consumers appreciating the ease of ordering and the helpfulness of the staff. However, some customers experienced issues with delayed deliveries, leading to products arriving late or in poor condition, with some even reporting dead items upon arrival. A few reviewers also noted discrepancies between the ordered items and their online descriptions, or received products with a significant number of dead insects.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality of live food,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of ordering... See more

Service

Customers had positive experiences with service, often describing it as amazing, excellent, and top-tier,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering live food online and I’m so pleased I found this company, quality of bugs is super, sadly one item hasn’t been available last three orders but majority have arrived in good conditi... See more

Company replied

Rated 5 out of 5 stars

Can't recommend these guys enough, amazing range of products and the prices are fantastic and usually way lower than others. Good delivery times and everything we've ordered has arrived in perfect con... See more

Company replied

Rated 5 out of 5 stars

Having had difficulty sourcing certain bugs for our beardy in our local area, I came across reptiles by post. A wide variety, with a clear plan and instructions of delivering to ensure you get fresh b... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience! I ordered 100 Dubia roaches to start my own colony and received a great healthy mix of males and females. Everything was very well packed, arrived quickly, and the qua... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great web site

Great web site. The support team are great. I needed help with my account and the support team were able to sort it out in no time at all. Thank you.
Quick delivery of my subscription. 😀😀😀💯

22 May 2026
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Reply from Reptiles By Post

Thank You, Linda

Rated 5 out of 5 stars

Delivery issues but fully rectifirx

Worms didn’t arrive which was down to delivery issues with Royal Mail , contacted the company and a full refund was given within minutes

22 May 2026
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Reply from Reptiles By Post

Hi Barry. We're really sorry that Royal Mail delayed your order. Hopefully we have now put this right for you.

Rated 5 out of 5 stars

I find it easy to order online

I find it easy to order online - to get a delivery every 2 weeks by subscription. Also the customer support are very helpful. I would recommend this web site definitely.

11 May 2026
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Reply from Reptiles By Post

Thank you, Linda

Rated 5 out of 5 stars

Followed instructions

Due to a life changing situation, I'm no longer able to make a trip to my local pet shop and I desperately needed to provide food for my lizard. I m extremely pleased with the service you provide.

20 May 2026
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Reply from Reptiles By Post

Thank you, Carlos

Rated 5 out of 5 stars

Great service

Great service - the item arrived really quickly. It was an emergency as I had just discovered UV lights gradually lose their UV emitting powers over time.

18 May 2026
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Reply from Reptiles By Post

Thank You, Caroline

Rated 5 out of 5 stars

this was my 3rd order,all have been…

this was my 3rd order,all have been excellent,live crickets and wax worms
for my leopard geko arrive looking really well.
i was 1st recommended by a friend.
once i have established regularity,i will be putting an ongoing order giving bigger discounts.
i would encourage anyone to try an order,you will not be disapointed.

20 May 2026
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Reply from Reptiles By Post

Thank you!

Rated 5 out of 5 stars

Well packed

Quick delivery, excellently packed, the live plants arrived in perfect condition.

19 May 2026
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Reply from Reptiles By Post

Thank You, Aoife

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