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Reptiles By Post Reviews 1,783

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,368 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that live insects and other items arrive in excellent condition, often exceeding expectations compared to other suppliers. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the careful packaging that ensures products arrive safely and intact. People also commend the overall ordering process and the reliable service provided. However, some customers experienced issues with delivery times, reporting delays or incorrect postcodes being used. A few other people also felt that some items received did not match the descriptions or photos on the website, and there were occasional mentions of a significant number of dead insects in some orders.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the health and vitality... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of live food,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had difficulty sourcing certain bugs for our beardy in our local area, I came across reptiles by post. A wide variety, with a clear plan and instructions of delivering to ensure you get fresh b... See more

Company replied

Rated 5 out of 5 stars

this was my 3rd order,all have been excellent,live crickets and wax worms for my leopard geko arrive looking really well. i was 1st recommended by a friend. once i have established regularity,i wi... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience! I ordered 100 Dubia roaches to start my own colony and received a great healthy mix of males and females. Everything was very well packed, arrived quickly, and the qua... See more

Company replied

Rated 5 out of 5 stars

We've ordered live insects from reptiles by post quite a few times now for our bearded dragon and we've always received them in good time and always received exactly what we ordered. We would happily... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Well packed

Quick delivery, excellently packed, the live plants arrived in perfect condition.

19 May 2026
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Reply from Reptiles By Post

Thank You, Aoife

Rated 5 out of 5 stars

Great service

I’ve had a few orders from you now, and they are always superb. I do tend to choose the Royal Mail over the courier as I find this is a better option. Thank you for the previous, and future orders.

18 May 2026
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Reply from Reptiles By Post

Thank You Ryan

Rated 5 out of 5 stars

Great service

Having had difficulty sourcing certain bugs for our beardy in our local area, I came across reptiles by post. A wide variety, with a clear plan and instructions of delivering to ensure you get fresh bugs that arent left in the post. Arrived promptly and in tact, will definitely use again. Thanks

13 May 2026
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Reply from Reptiles By Post

Thank You, Amanda

Rated 5 out of 5 stars

Would recommend

My local store had run out of mealworms so I used this company. Good quality product loved by the baby robins I am feeding.

12 May 2026
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Reply from Reptiles By Post

Thank You

Rated 5 out of 5 stars

Must be tried

Hi guys an galls.had to write this as I've kept Reptiles for years and it's always been hitting missed. Late Late arrivals ddamaged boxes .but no more I found this company about a year ago and never had one problem I order flies pupa which hatcch. Every. Time prices are amazing I could go on for hours but won't.all I'll say. Is try them u won't be disappointed ..john

8 May 2026
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Reply from Reptiles By Post

Thank You, John

Rated 5 out of 5 stars

Absolutely brilliant experience

Absolutely brilliant experience! I ordered 100 Dubia roaches to start my own colony and received a great healthy mix of males and females. Everything was very well packed, arrived quickly, and the quality was excellent. Couldn’t be happier with the service — I’ll 100% be purchasing again. Highly recommend!

15 May 2026
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Reply from Reptiles By Post

Thank You, Katie

Rated 5 out of 5 stars

Live food for reptile

Happy wiv order have no issues as it was live food for my reptile they looked fresh pakaged very well arrived on time will defo use again 🙂👍👍

14 May 2026
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Reply from Reptiles By Post

Thank You, Guy

Rated 2 out of 5 stars

Not the best

I dont wanna shop here my first time ordering from here, soon as dispatched for day after nothing shown up. Turns out the DPD distroyed my order... comunication is good offered to drop off by Stsff members just after 5pm its currently 7pm and heard nothing from them. I asked for a Refund and got refused... i paid just under 100£ on basically nothing and ill have to get in contacted with me back to get my full refund sent back to my account

11 May 2026
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Reply from Reptiles By Post

Hi Kay, sorry again that DPD destroyed your order. We hope we rectified this by dropping it off by hand for you. Thanks, Reptiles By Post team.

Rated 5 out of 5 stars

Excellent

Excellent, service and delivery, I have been using reptiles by post for a good while now, there has been a couple of dead instects every now and again but overall they are healthy when they arrive

5 May 2026
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Reply from Reptiles By Post

Thank you

Rated 5 out of 5 stars

Would happily recommend

We've ordered live insects from reptiles by post quite a few times now for our bearded dragon and we've always received them in good time and always received exactly what we ordered.
We would happily recommend and will carry on ordering from them in the future.

12 May 2026
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Reply from Reptiles By Post

Thank You

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