We wanted to change the colour of our Rangemaster cooker and phoned for advice, as to whether we could buy replacement oven door skins and drawer fronts. Despite our cooker being 16 years old, Repai... See more
Company replied
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Review summary
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Reviews shaping this summary
What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevan... See more
Company replied
Very professional and friendly mechanic, arrived on time, serviced our Rangemaster quickly and efficiently. Was a joy to have him in our house. Would thoroughly recommend REPARtech.
Company replied
Had a few problems with our Rangemaster cooker, contacted them and Max the engineer arrived. Very friendly, helpful and efficient also respectful of our property. Repaired the oven and replace a d... See more
Company replied
4.1
Great
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Paul visited and fixed my grill
Paul visited and fixed my grill. He also reminded me of other features that my rangecooker has and I've been busy getting reacquainted with my oven. Paul also adjusted the grill so it pulls out a little more. And all with a smile. Excellent customer service. ☺
10 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Christine
We are really pleased to hear about the excellent service you have received from Paul. We really appreciate your comments and thank you for taking the time.
Great service
Great service, phoned in advance to confirm times, prompt and efficient.
Job done, cleaned up.
26 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Sloan,
Thank you for reviewing us. We're happy to hear that you're pleased with our services and we'll be sure to let the Engineer know.
Brilliant service
Brilliant service. Paul was friendly and helpful in explaining what needed to be done. He moved the stove carefully to avoid damage to the surfaces and cabinets and replaced the dial spindle quickly and efficiently. He put the oven back in position and cleared up afterwards giving helpful advice on how to clean the cooker in the future. A quick and efficient resolution with great customer service. Thank you.
25 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Crammond,
Many thanks for taking the time to share your feedback. We are glad to hear that you received an excellent service from Paul. We pride ourselves in delivering outstanding service to all our customers, so this is great to hear.
Paul has been great
Paul has been great, he was very friendly and efficient,, I would recommend him to anyone he fixed my Rangemaster in no time. Thankyou for doing a great job!
25 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Taylor,
We are really pleased to hear about the great service you have received. We strive to provide just that for all of our customers and your feedback is highly valued.
AVOID !!!
I was referred to Repairtech Services UK Ltd by Rangemaster as my oven has just gone out of warranty. Looking at these reviews I am fairly certain Repairtech Services doesn’t actually employ any engineers. I think they are a broker. Long story short, I was charged £234 in advance with a lot of chatter about disclaimers etc ( alarm bells ) and a promise that an engineer would call me. Most peculiar setup. 2 days later an engineer called me from a reputable repair firm I’ve used before ( for another device ) Within 2 mins the engineer had diagnosed the problem over the phone and presto ! The oven was working once again. I called RepairTech services UK to cancel the call-out. I was told there will be a refund less £36 ‘ADMIN FEE’. I never take out my indignation on the person delivering the news, regardless of how ridiculous. I’ve written to Rangemaster requesting a full refund as the real repair firm confirmed:
a) they don’t charge in advance and
b) in the event the call is cancelled THERE IS NO CHARGE
16 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear JM,
We are very disappointed to see your review as it is always our best intention to provide great Customer Service.
We confirm that we have a large network of Authorised Repair Agents to enable us to provide Nationwide coverage, and as such we ask the Engineers to call to arrange all appointments to ensure a mutually convenient appointment.
It is fantastic news to hear your appliance is now working due to our Engineer’s prognosis over the phone to you. We must add this over the phone diagnosis saved yourself the full call-out cost of £234.00, which we feel is great value for money! We confirm that upon your request to cancel the Engineer visit we duly issued a refund minus an Administration Fee. Please note, all Customers are clearly informed of this during our Terms & Conditions and in this instance, you agreed to these Terms prior to any payment being made. With regards to the Admin Fee, there is of course a cost to our business for the time taken issuing your quote right through to the logging of the job with an appropriately skilled Engineer. We also trust you can appreciate that there are also additional costs incurred with regards to the cancellation and refund process. Unfortunately, we cannot comment on the Repair Agents own Terms, but would advise that your contractual agreement was with Repairtech directly.
We are sorry that we did not meet your expectations in this instance, but we are pleased your appliance is now working to specification thanks to the guidance and skill of our Engineer.
Excellent
Excellent. Mark us a very skilled engineer who provides a very professional service
17 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Fickling,
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers so this is great to hear. We will pass your comments on to Mark.
Great service
Great service, excellent engineer
Definitely use them again.
22 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Benson,
Thank you so much for your 5-star review! We will share this with the engineer and let them know to keep up the amazing work.
Excellent service
The lady who answered the phone - Sam- was so polite and helpful, and explained everything so clearly. The parcel arrived the very next morning, was well packaged, and fitted perfectly!
12 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Westfield Junior School,
Thank you for ordering your part with Repairtech and taking the time to leave a review. We are happy to hear that Sam was of great assistance and provided a 5* service. We will be sure to let her know.
Great Service
Prompt appointment, great communication, appliance fault diagnosed and repaired expertly by Paul
22 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Fowler,
We are grateful that you took the time out to leave us a review and are happy to know that you found Paul's service excellent.
Paul did a great job diagnosing our…
Paul did a great job diagnosing our repair needs. He was really friendly and super efficient at doing the fix.
18 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Stef,
Thank you for taking the time to leave a review. We appreciate you sharing your experience and are delighted that Paul was able to assist you and provide such a good service.
Service was excellent
Service was excellent. Fully recommend this company.
Impressed by engineers knowledge and familiarity with the cooker.
18 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Pyle,
Thank you for your review. We are really pleased to hear about the excellent service you have had and appreciate your positive feedback.
Great service
17 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Smith,
Thank you for ordering your parts with Repairtech Services.
We are happy to hear you had a 5* experience.
Excellent service from Paul
Excellent service from Paul, very friendly and experienced. Job completed with no mess/fuss and cooker handed back over in perfect working order 👌
16 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Dillon,
We are really pleased to hear about the excellent service you have received. We strive to provide just that for all of our customers and your feedback is highly valued. Thank you.
Reply from Repairtech Services (UK)
Dear Ms Lamb,
Many thanks for sharing your feedback about our service. We are glad to hear you received a 5 star experience.
Ordered part with help from advisor…
Ordered part with help from advisor which arrived within 24 hours.
Fitted easily with instructions.
Great experience would definitely use again.
11 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Kincaid,
We are very pleased that our staff were able to assist in identifying the part you required and to send it out swiftly. Your 5* feedback is highly valued and we will pass your comments on.
Booked through Rangemaster for a…
Booked through Rangemaster for a service. Arrived in good time. Friendly, effecient, gave good advice. Many thanks.
15 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Steele,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you.
Problem with our gad ovrn.
From me reporting the problem to your engineer leaving our house everything was outstanding. Response time was less than 48 hours, Paul the engineer was pleasant, extremely efficient and offered sound advice. We could not be more pleased with the service.
12 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Thompson,
Thank you so much for taking the time to leave a review. We are really pleased to hear about the 5* service you received from Paul.
Excellent service
Paul was friendly and efficient. He repaired two faults very quickly despite it only being an inspection call. I just have to pay for the parts and not another visit, which is great! Highly recommended.
11 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Critchlow.
We are really pleased to hear about the excellent service you have received.
Thank you for your review. We really appreciate your comments.
Had a visit from Repair tech services…
Had a visit from Repair tech services today to repair our Rangemaster cooker. The Repair tech representative was extremely helpful and professional. He was knowledgeable about all range cookers and gave very helpful advice as well as fixing the issue. Very impressed.
11 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Carter,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you.
Great service
Great service. Reliable and very pleasant engineer. Good faith in the work carried out. Would easily recommend
11 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Wendy,
Many thanks for taking the time to leave a review. We're happy to hear that you're pleased with our services and that you rated your experience as 5*.
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