We wanted to change the colour of our Rangemaster cooker and phoned for advice, as to whether we could buy replacement oven door skins and drawer fronts. Despite our cooker being 16 years old, Repai... See more
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Review summary
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What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevan... See more
Company replied
Very professional and friendly mechanic, arrived on time, serviced our Rangemaster quickly and efficiently. Was a joy to have him in our house. Would thoroughly recommend REPARtech.
Company replied
Had a few problems with our Rangemaster cooker, contacted them and Max the engineer arrived. Very friendly, helpful and efficient also respectful of our property. Repaired the oven and replace a d... See more
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4.1
Great
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Great service!
Paul came today to repair my cooker. I had been told by another company that I needed a new thermostat but Paul very quickly realised the fault was with the door catch which resulted in the oven losing 30-40% of its heat.
Paul repaired the door catch and I am really pleased.
I must say Paul was lovely and cheerful and just so knowledgeable about the Rangemaster cookers. Couldn't be more pleased with the service he provided. Thanks Paul!
I must also say a huge thank you to Mark at Repairtech too!
9 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Lawrenson,
Thank you for your positive feedback about Paul. We're delighted to hear that your experience with us has been 5*.
Paul is your man for quick and friendly clean repairs.
Paul is a lovely guy very friendly and helpful. Paul carried out a quick and effective repair and cleaned up any mess afterwards. I would recommend him very highly.
9 January 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr O'Brien,
We are really pleased to hear about the excellent service you have had from Paul.
Many thanks for taking the time to leave a review
Super fast glass cover delivery
Phoned up over Christmas needing a glass cover for our Rangemaster oven. Super smith process and correct part arrived the next day!
27 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Rhoda,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience and are delighted that we were able to assist you.
Dreadful company avoid!!
I was referred by Rangemaster to Repairtech as my oven was out of warranty, I required a new pane of glass for the inner oven door as mine had shattered. Initially the part was sent to the wrong address then once I received it the part was incorrect which I had to return. Repairtech admitted that they had sent the wrong part to the wrong address and I paid the difference for the correct part which never arrived. After many phone calls chasing my part and with nobody from the Company calling me back as they said they would then to be eventually told the delivery date had been put back I could no longer deal with this awful company and I cancelled the order. I was left with no oven over Christmas and what should have been a simple transaction taking over 4 weeks with no part at the end was a complete nightmare. The one star rating is for my refund which is the only thing Repairtech got right!.
14 November 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Hodgins,
We are so sorry to hear of the disappointing experience that you have issued with your Order as we strive to make our Customers happy at all times. It is always our intention to provide great customer service and we have looked further into your 1* review.
We apologise profusely that your Sales Order was originally delivered to an incorrect address due to an Admin error at our end, IE: missing a digit from your house number. We assure you this is not a common occurrence and we confirm that as soon as we were notified, we rectified the situation as a matter of urgency by despatching the Part again to the correct house number. Once the Part was received by yourself, you informed us that the Part was incorrect. An Inner Door Glass for your cooker had been purchased and despatched, as per your request. However, upon receipt of the said part and further conversation with yourself, it was established that you actually required the Inner Door Assembly. We therefore placed an immediate order directly with Rangemaster as we only supply genuine parts. Unfortunately, the manufacture of your order became delayed and we, at Repairtech Services (UK) Ltd, cannot be held responsible over this as it is due to a Supply Chain issue. We do confirm that a full refund was issued immediately upon request of your cancellation due to the timescale of delivery.
Thank you for sharing your feedback and we do apologise that you were not kept updated throughout your order. This will be addressed internally
Very pleasant and helpful…
Very pleasant and helpful representative who explained well.
14 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Reed,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you
Sourced parts for my 18 year…
Sourced parts for my 18 year rangemaster. Excellent communication and customer service. Parts arrived much quicker than estimated. Wouldnt hesitate to use Repairtech in the future
19 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Maura,
Thank you for your review.
We are really pleased to hear about the excellent service you have had. We will pass your comments on.
I phoned just before closing took some…
I phoned just before closing took some details and promised to contact me next day , as promised I had quote for fan for my rangemaster and next day delivery for which I was very grateful as it was a few days before Christmas many thanks
19 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Eva,
Thank you for ordering your parts with Repairtech Services.
We are happy to hear your experience was positive. Your feedback is highly valued.
Quick to answer the call
Quick to answer the call, able to find a replacement part for my 20 year old rangemaster and quick delivery. Very good service.
18 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Thank you so much for taking the time to leave a review. We are delighted that you rate our service as 5 star as we strive to provide just that for all of our customers.
Friendly and extremely helpful man…
Friendly and extremely helpful man answered the phone. Took my details and told me what model my cooker was and when I bought it. I told him what I wanted and it was delivered within a couple of days. Perfect thank you
15 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Feasey,
Many thanks for taking the time to leave a review. We're happy to hear that you're pleased with our services and that you rated your experience as 5*.
I feel totally ripped off!
I responded to the ad for a service call as my oven is getting on a bit. I thought £150 was reasonable and completed the online form including my idea of the 2 faults that I knew about.
The engineer was very accommodating once he got my correct phone number and turned up.
They were here 6 minutes! All they did was agree with my perception of the faults and said they would be back with the parts when available. I asked how they could do a service in that short time and they said it wasn't on the job card?
When I phoned the office they said I was paying for an inspection not a service but couldn't answer why the online ad states "book a service call". They just phoned me to say the parts are available and I need to pay another £100 plus the cost of the parts but still no service. Very disappointed to say the least.
5 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Rands,
We were very disappointed to see your review regarding your recent experience with a repair to your product. We have listened to the call recordings and can confirm that during the quote process our Customer Service Advisor explained the nature of an “Inspection and Repair” as the need for a product Inspection relates to models that have been out of production for a minimum of nine years. This is to ensure that any parts required can still be obtained and avoid any inconvenience to our customers. On the telephone call we inform Customers that the call-out fee is taken over two visits, plus the cost of parts. This was further clarified to yourself during the telephone call upon acceptance of the quote.
With regards to a Service, this is not included as part of an Inspection & Repair and would require a separate quote. The online ad stating “book a service call”, refers to the fact that we offer a variety of services such as Inspections, Repairs and Appliance Servicing, It does not necessarily mean that it covers an actual “Appliance Service”.
We do note from our records that you declined a repair on your cooker after the Inspection was carried out.
We are sorry that the experience did not meet your expectations however, should you decide to continue with the repair to your appliance then please do not hesitate to contact us.
Failed to turn up to repair an oven
Failed to turn up to repair an oven on two separate occlusions. No communication from the company or apology. Managed to speak to the engineer in one occasion and he had clearly been committed to too many jobs on the day. No communication following the first cancellation. On the second occasion the original morning appointment was changed at the last minute to an afternoon slot. Engineer did not arrive and there was no communication. I spoke to the company. No apology. They promised to call the engineer so he could speak to me but this did not happen.
A very unreliable company
22 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Gunning,
We are disappointed to read the comments given in your 1-Star review and have investigated this matter with the Engineers. They confirm that on one occasion they did notify yourself that they were running late and would arrive around 6.30pm. You requested that the appointment was re-scheduled. Upon the rescheduled appointment, the Engineer confirms that due to staffing issues from illness and being the busiest period of the year, it resulted in their non-attendance. We can only apologise that you were not kept updated. However, we are pleased to note that your repair has since been completed.
We are sorry that the experience did not meet your expectations or our standards and we are grateful that you shared your experience as your valuable feedback helps us to improve the process of confirming appointments with customers.
Paul is efficient, reliable and did an excellent job in a very pleasant manner. He is a credit to his company.
I found Paul to be reliable, effective and he did an excellent job. He was also kind enough to reorganise his schedule to give me a morning appointment. This meant l did not have to wait in all day between 8-5pm. Usually it would not have mattered to me, but when l explained that my daughter was seriously ill in hospital he came first thing in the morning. This meant l was able to go and be with her.
Thank you
21 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Mrs Duggins,
We appreciate your kind words, and thank you for acknowledging Paul's efforts in assisting you with your appointment.
A job well done by Paul
A job well done by Paul. He was quick and efficient but more than that he is laugh a minute.
21 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Balkis Nasir,
Thank you so much for taking the time to leave a review. We are really pleased to hear about the excellent service you received from Paul.
Good work done
The engineer came at thespecified time, diagnosed the fault quickly and replaced the part in a short time.I was extremely pleased that it had been done so promptly.Thank you!
15 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Chinery.
Thank you so much for your 5-star review! We will share this with the engineer and let them know to keep up the amazing work.
Rangemaster duel fuel service
Paul was great and very efficient. Would certainly recommend.
15 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Kath,
Many thanks for sharing your feedback about our service. We are glad to hear you received a 5 star service and will pass on your comments to Paul.
Great experience with Paul fixing the…
Great experience with Paul fixing the thermostat on our rangemaster cooker. Professional and knowledgeable, very friendly. Good communication about appointment times and flexible with our schedule. Thanks Paul!
15 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Gilliland,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience and are delighted that Paul was able to assist you and provide such a good service.
Reply from Repairtech Services (UK)
Dear Mr Elmes,
Thank you for ordering your parts with Repairtech Services. We are pleased to hear of your positive experience and your feedback is highly valued.
10 out of 10
Engineer Paul has just left my property after completing a most efficient repair and service of my Rangemaster cooker. 10 out of 10 as far as I am concerned.
14 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Ernest
Thank you for taking the time to leave a review.
We appreciate you sharing your experience. We will pass on your feedback to Paul who we are sure will be delighted.
Excellent service the engineer arrived…
Excellent service the engineer arrived when he said he would and was very helpful and friendly
14 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Richards
Thank you for reviewing us.
We're happy to hear that you're pleased with our services!
Inability to communicate, long delay for a refund and pricey
When I called Rangemaster, they referred me to Repairtech as my oven was out of warranty. They promptly charged me a single fee of £234 for call-out and parts. They told me an engineer would call me in 1-2 days. No call. So I called them and they said they'd follow it up. When I called the next day, having heard nothing from them, they told me that there were no engineers serving my area, York, any more. So, I expected a refund.
I called a week later, on a Monday, to ask where my money was. They said that they'd located an engineer on the previous Friday. Trouble was, they didn't actually call me then. So, having found an alternative engineer, I asked for my refund again. They said it would take 7-10 days and I told them that the clock started ticking when they told me they couldn't help the previous week. I'm still waiting for my refund. Funny how they can take your money in an instant, but pressing the refund button takes so much longer.
The alternative provider charged me £108 for all call-outs and, having arrived promptly, charged an additional £68 for the part. So, £176 vs £234.
If Rangemaster refers you to Repairtech, you might want to see if there's an alternative provider who may save you money.
11 December 2023
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Barnett,
We are sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service . Please accept our sincerest apologies that we didn’t live up to your expectations, or our standards on this occasion.
We are pleased to note that a full refund has already been processed and we are grateful that you shared your experience as your valuable feedback helps us to improve our processes and better serve our clients.
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