Repairtech Services (UK) Reviews 

Excellent service. Right part. Quick delivery

Excellent service located the part we required and it was delivered next day!

My Aga stopped working on Boxing Day. The company who had looked after it had closed so I turned to Repairtech . On contacting them I told them what part had broken and sent a picture of the part when they said that an engineer would be sent to see what was needed to get it going again. As one is charged per visit and I wanted my Aga fixed ASAP I did everything I could to make sure this was going to be sorted out in one go. I was given the contact details of the engineer and asked if he had got the part needed and he had'nt The engineer who came said the aga had a gas leak and was going to have to turn the gas off including my heating and hot water. I had to insist he didn't do this. Over the next few weeks he came back and forth and could still not get it to work. He then started the blame game and said it was to old to fix having replaced every part and there is not much to an Aga which is one of their attraction. Repairtech are essentially an agent and they didn't want to know my problems. The engineer was trying to get me to spend even more money on parts he was randomly ordering in the hope it would work.I refused and went back to Repairtech to resolve the matter . I had spent 653.71 , my AGA was not working and the engineer started to behave as if he was doing me a favour.All very stressful and inconveneant as the stove heats my kitchen eating area and I was cooking on a camping stove for months. I asked for a full refund as the stove was not working and they gave me back 200 . They said this was because the engineer had attended numerous times and he had replaced parts. How can a company make a virtue out of failing to fix an appliance. Do not use this company , Im still 5 months later having got it fixed because it hadn't been clean out properly and sent the evidence to Repairtech which prove their engineer to be totally incompetent trying to get my money back. They are saying they are looking into it and waiting for a report from their gas compliant expert. You dont need to be an expert to see this is a case of poor service and they want to be paid for doing nothing but causing me vast amounts of stress and money. P.S to reply from REPAIRTECH . It really shouldn't have taken me months and huge effort to get my money back , I trusted your company to behave in a responsible manner but you were happy to sit back and let me have to deal with the incompetent engineer . What I advise anyone in the future to do is to report this sort of service to at the credit card provider they paid with in the required time frame , and let them deal with it . This company takes your money up front and they would have kept it, They gave me back 2 hundred pounds 'AS A GESTURE OF GOOD WILL ' They had;nt done the job pure and simple as that. I waited till I got the AGA fixed , It had not been cleaned out properly , before I INSISTED ON THE REST OF MY REFUND. Even armed with this evidence I still didn't get a full refund as they said they had paid for parts even though they weren't all needed. It docent matter to them that I was greatly inconvenienced by all this and just because I own an AGA it does not mean I'm rich . Do not use this company .

I called up with an issue for my rangemaster not working (bottom left oven). Spoke to Mark Stone who was incredibly helpful and professional. Even better rather than booking an engineer helped me over the phone to fix the issue . Can not recommend enough

Fantastic service, friendly engineer. Provided advice on what had caused issue and how to stop it reoccurring. Clean and tidy.

I had a part for my cooker that was wrongly diagnosed by a visiting engineer. Sam Starling of Repairtech Services sent me all details on how to return the part to them for a refund. I followed all instructions but the part sent with the post office and their agent did not arrive. Sam and I did some investigating and tracked the parcel which had been delivered to the wrong address some 100mtrs away. He organised a search to the surrounding area with no success and sent me details of his work. I used these details to make a claim and due to his thorough work I obtained a full refund from the delivery company and an apology admitting their mistake. Well done Mr Sam Starling all due to your attention to detail and determination to obtain a favourable result.

I'd put off this task, because I thought it would be tedious and difficult. I was completely wrong. The person on the phone was extremely helpful and made sure that I got the right part. It arrived two days later and was exactly what I needed. Amazing service - thank you!

Paul arrived when he said and was thouroughly helpful explaining how the cooker works and what he was doing

Really pleasant guy too

Cheers

Andy and his colleague worked hard - with good humour - on a particularly demanding job of excavating and replacing the Aga insulation and dealing with a serious leak. We are very grateful.

The team and Tom were really excellent in getting the right spare parts for our rangemaster cooker , I am an experienced gas engineer and when people go the extra mile to get your spares or information it really helps. I would strongly recommend this company for any work , spares or technical info , Well done Tom and team keep up the good work

Delighted with the repair of my Rangemaster cooker I have always been pleased with it, Super to have it back in action

Mark was really helpful and went out of his way to find us a local engineer but also advise us honestly as to whether a service was the right thing or not. He was also really quick and reliable to call us back.

Excellent customer service from Mark Stone, great advice and a real pleasure to do business, very rare thing these days!

I'm so impressed. Paul came out yesterday to complete the repair on my old cooker - which turned out to not be as straight forward as it looked - and his knowledge and experience (and hard graft!) meant it could all be sorted. Really happy and would 100% recommend.

very quick and efficient - understood the instruction which were complicated and fulfilled them accordingly.

Excellent service from start to finish. Courteous and efficient service from both customer services and engineer. I was kept up to date at all stages and repair was carried out on initial visit. Delighted with service.

The man that I spoke to on the phone was lovely and so helpful. I felt out of my depth but he was able to guide me and the part arrived really quickly too. Would be happy to use again even just to speak to the friendly team on the end of the phone!! Thank you so much!!

The oven part I ordered was expected to arrive in 1-2 months and actually arrived in 2 days. Altogether a seamless and excellent service.

Arrived promptly. Quickly assessed the two issues we had with the cooker. All done and very pleased. Have kept their details just in case for the future.