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Reolink Reviews 3,123

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TrustScore 4 out of 5

3.8

Electronics Company
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Review summary

Created with AI, based on recent reviews

Considering 704 reviews, reviewers had a great experience with this company. Many customers consistently highlight the professionalism, knowledge, and friendliness of the staff, noting their exceptional helpfulness and patience in resolving issues. The customer service is frequently praised for being outstanding, with quick response times and a human-centric approach that distinguishes them from other companies. Reviewers appreciate the detailed assistance, including product recommendations and solutions provided, which ensures a smooth and satisfying experience. However, some people were dissatisfied with the customer service, describing it as horrible, slow, and unresponsive, with instances of being ghosted for days. A few other people also felt that the product quality was poor, with cameras failing after a short period or not performing as expected, leading to disappointment and the need for replacements.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with some reviewers praising the cameras... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the support team for being... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, noting that... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Response time

Customers had ambiguous experiences with response time, with many praising the quick and helpful responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received excellent customer service when I place a request on their website. A ticket was opened shortly after. Staff was very professional, knowledgeable and friendly. All my questions were answere... See more

Rated 5 out of 5 stars

Reolink is the best security camera and service end off, got loads of their cameras and will keep buying more.. there team for helping you is fast and have helped me in anything I didn't understand... See more

Rated 5 out of 5 stars

Support as a whole was able to figure out where the problem was happening and provide multiple solutions. The solution I went with resolved the problem, so we're all good. Tina and her associate... See more

Company details

  1. Electronics Company

Written by the company

Reolink is rated as a global innovator in smart home security and camera solutions since 2009. Trusted by more than 2,000,000 families and featured in top-tier media, including CNET, Business Insider, MakeUseOf, PCMag, etc., Reolink delivers reliable, easy-to-use, professional, and budget-friendly security products for home and business worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Reolink Security Cameras are…

Reolink Security Cameras are affordable,dependable,easy to install for total peace of mind.

Have 5 Security Cameras installed now for more than 5 years and looking forward to add more.

Reolink a trusted brand.

21 May 2025
Unprompted review
Rated 2 out of 5 stars

Reolink LTE cameras

I had 2 great reolink cameras then the 3rd antena broke just after warantee expired and they do not make a replacement. The plastic on an outdoor product cant take the sun! I bought a 4th and it was defective from the beginning. Because I did not buy it from reolink directly they gave me a refurbished as a warantee replacement that lasted all of 4 months. The refurbished unit has no warantee. There warantee is a joke and customer service is very hard to work with. Buy a Eufy it is a better camera. Reolink is no longer the only good LTE camera!

6 May 2026
Unprompted review
Reolink logo

Reply from Reolink

Hello susan einemo, thank you for sharing your experience. We're sorry to hear that our support didn’t meet your expectations regarding the warranty process.
We understand how important timely and effective assistance is, and we’re actively working with you to resolve the matter. Our goal is always to provide a fair and satisfactory solution, and we truly appreciate your patience throughout this process.
If you have any further questions or updates, please feel free to contact us directly at support@reolink.com — we’re here to help and improve.

Rated 5 out of 5 stars

Helpful Support

I appreciated the support linking my cameras to my wifi and keeping the ticket open to confirm it works over the coming weeks

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Great support

I have bought a number of reolink products throughout the last years. Delivery and products were top. The latest order came without the ordered SD card. Communication with the reolink support team was swift and easy and a solution found. Great expearience, thanks to the team!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

The customer service with this company…

The customer service with this company when you have an actual product issue is atrocious. They ghost you, they don't respond for days, they send you in circles of firmware updates and other things. Case in point, I bought a 4 camera system, everything installed fine but two weeks in and one camera quit. I spent a MONTH with their customer service trying to get a replacement, did firmware updates, power ups and downs and in between was ghosted for DAYS. I like the cameras, but if you have an issue beware they are not helpful at all.

15 April 2026
Unprompted review
Reolink logo

Reply from Reolink

Hello Tim Burnett, thank you for sharing your experience. We're sorry to hear that our support didn’t meet your expectations regarding the warranty process.
We understand how important timely and effective assistance is, and we’re actively working with you to resolve the matter. Our goal is always to provide a fair and satisfactory solution, and we truly appreciate your patience throughout this process.
If you have any further questions or updates, please feel free to contact us directly at support@reolink.com — we’re here to help and improve.

Rated 5 out of 5 stars

Reolink has great products and work as…

Reolink has great products and work as it should. Easy set up.
I had a small problem with mine that came up and customer service was on top of things to help with resolving the issue, which we figured out after some test. Odeya was great with the technical support to figured out the problem, which ended up replacing the unit and Alisa was great from the warranty department to get me a new one sent out.
I would recommend this product and great service

Thanks
Mike

2 May 2026
Unprompted review

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