Reolink Reviews 3,122

Upgraded to Reolink when ring doorbell stopped working. Pretty straightforward setup, although didn’t quite understand how to get certain bits of functionality working and did encounter a few issues regarding range and connection.
All sorted out for me swiftly via contact with Yvonne through the support desk.

The outdoor security camera started going offline since Tuesday, reset and it was on for a few hours and went disconnected again. Reported details to 24/7 CS, no solid resolution do far. Since the item is still covered in warranty period, I’m asking for a resolution plan but no update received. There is no number I can call for assistance and feel so helpless.

Update: Reolink offered me $10 only if I first changed my Trustpilot review to reflect a positive experience

I originally left this review because I spent approximately $600 on a Reolink security system, including two PoE 4K vandal-proof cameras, a 2TB NVR, and a Reolink doorbell. Unfortunately, the experience has been extremely disappointing from the beginning.

Right out of the box, one of the vandal-proof cameras had a damaged rubber grommet. I did not realize it until after I had already drilled holes in my soffit and installed the camera under my roof. When I contacted Reolink, their first solution was for me to pay shipping, send the defective camera back, and wait for them to send a replacement. After several days of escalation, they finally agreed to send the replacement first and provide a return label.

That meant I had to climb back up on a ladder, remove the camera I had already installed, reinstall the replacement, and send the defective one back.

Then, about six months later, the NVR and entire camera system stopped working. After troubleshooting, Reolink believed the hard drive was bad. Their first suggestion was for me to spend around $100 on Amazon, buy a replacement hard drive, take the NVR apart, and install it myself. I did not pay approximately $600 for a home security system just to be told to repair their defective equipment myself.

The next solution was for me to mail the NVR back and wait for a replacement. I was also expected to pay shipping for a defective product, which meant I would be without a working security system while waiting for the return and replacement process.

After I left this Trustpilot review, Reolink eventually sent a replacement and refunded the shipping cost. I appreciate that the issue was eventually addressed, but that does not erase the poor experience, the inconvenience, the time spent troubleshooting, the extra effort, or the fact that my home security system was down.

Now I am updating this review because Reolink contacted me again and offered a $10 refund as a “gesture of goodwill.” However, they stated that if I accepted, they wanted me to first update my Trustpilot review to reflect my “positive experience,” and then they would process the $10 refund.

I do not believe it is appropriate for a company to offer compensation only after a customer first changes a negative review into a positive one. My experience was not positive. It was frustrating, time-consuming, inconvenient, and it involved defective equipment, repeated escalation, and warranty support that made the customer carry the burden.

I am willing to be honest and say that Reolink eventually sent a replacement and refunded the shipping cost. But I will not pretend this was a positive experience just because they offered me $10 after the fact.

Based on my experience, I cannot recommend Reolink to anyone who needs dependable home security or straightforward warranty support. The equipment failed, the support process was frustrating, and the company’s attempt to tie a goodwill refund to changing my review makes me even less confident in them.

Reolink support was great! They quickly and easily exchanged one item that was sent in error. They shipped the replacement as soon as I dropped the return item off at UPS.
I also RMA'ed 3 cameras in exchange for others. It was within the 30 days initial purchase period, so I only had to pay return shipping. They made the process easy and shipping the replacement cameras very quickly! By the way, I'm loving these new cameras!
Great support! I would definitely recommend Reolink based on the support that I've received so far!

Tina was really Helpful, she guide me through solved the issues with my device, I really appreciated her support
Thank you

Tia was helpful and soon found out I was running old firmware, they showed me where to get the latest firmware for my NVR and instruction on how to install it.

Eudora solved my problem, switching from USB3 to USB2 recharged my battery on my Roelink Argus Eco.

Reolink is the best security camera and service end off, got loads of their cameras and will keep buying more.. there team for helping you is fast and have helped me in anything I didn't understand
Cheers Reolink

Real support, good relation. Thanks

I received excellent customer service when I place a request on their website. A ticket was opened shortly after. Staff was very professional, knowledgeable and friendly. All my questions were answered. Links were provided to review products and recommendations for a suitable solution was provided. Thank you Reolink Team

Was able to show me solutions to my concerns

Yvonne did a really job for helping me sort he issue out. she is professional and patient customer service. well done, she needs a promotion asap.

The worst customer service. Bought brand new camera and solar panel from Reolink direct. It is defective. After a week of being passed from person to person asking for videos, pictures, etc I am done. I have installed cameras for 20 years and know the workings. Buy from a different vendor.

The Desk helper Oia helped me in a very competent way to update the firmware on two B330 cams. She immediately understood and saw a solution for my problem.

Trying to return faulty cameras, customer service is shocking, they don’t communicate and I have no way of returning them without their help

Avoid Reolink at all costs if you ever expect customer service or an actual refund.

I ordered nearly $1,000 worth of equipment directly from Reolink and requested a return days after receiving, installing and testing their cameras, within their advertised 30-day return window. The products were returned exactly as instructed, and Reolink confirmed they received everything in perfect working order.

That should have been the end of it.

Instead, I spent MONTHS dealing with:

ignored emails
repeated requests for information already provided multiple times
conflicting answers from support
constant delays
false statements claiming they “hadn’t heard from me”
multiple claims that my refund had already been “processed”

The worst part? My credit card company confirmed NO refund transaction was ever initiated.

Reolink even sent screenshots supposedly showing refunds and chargeback activity, yet could not provide:

a transaction ID
ARN/reference number
processor confirmation
proof funds were ever sent

Meanwhile, they still have ALL of the returned merchandise and my $945.88.

My credit card company also confirmed they reached out to Reolink regarding the dispute and received no response.

The products themselves were fine. The customer service and return process were an absolute nightmare.

If something goes wrong, or you need to return equipment, be prepared for delays, excuses, and endless back-and-forth.

This has been one of the worst online retail experiences I’ve ever had.

got a straight forward answer that solved my problem

Knowledgeable and helpful. I called to inquire about a plan for more than 10 cameras. Isha was very helpful in explaining that 1 account could have multiple subscriptions. They took the time to explain the difference and which plan would work with my equipment. The experience was efficient, and helpful.

Fantistici come sempre,Reolink una sicurezza per tutto

Professionell help! Thank you!