Rent Plus Reviews 120

I rented from Rent Plus in Prague for 8 days. The car repeatedly displayed an oil level check warning on startup, which is not what you expect from a rental vehicle.
Later I was charged 5,000 CZK for an unpermitted cross-border charge, and I wasn’t properly informed beforehand. If cross-border travel is restricted or requires prior permission, this should be clearly explained at the counter and confirmed with the customer at pickup. The lack of transparency and unexpected charge ruined the experience.

You will get blocked and blacklisted for simply asking them for any legal support documents!!!!

Don't come near!!!!
Bad service
They try to steal more and more money from you at every opportunity for no good reason
We did online insurance through them, when we arrived they told us that online insurance is not accepted and has to be done physically.
In addition, when we returned the car they asked us for an additional payment for driving on toll roads even though we had already booked and paid in advance
Conclusion: Do not rent cars from them

This company is on the radar for cheating citizens and tourists at the European Trade and Commerce commission. They wanted half of the vehicles value as deposit. I thought he was joking. Finally squeezed him down to 5000 euro for a base compact sedan. They said we don't know what they have to deal with and they have to protect themselves. It was the weekend . Called Emabssy and Euro retail commission Monday and they immediately advised me to call police.
Lost my money as I booked car months before trip. Nu Car is the broker. All scams. Just go with the reputable rental company. These people don't represent most of czech population.

I rented a car from RentPlus and they tried to charge me 10,000 CZK for damage that was already there when I picked up the vehicle. I had video proof showing the damage was pre-existing, and only after I challenged them did they refund the amount.

What made it worse was the unprofessional behaviour of their staff — one employee laughed and blamed me for returning the car “incorrectly,” even though no instructions were given. I had to travel to their branch in person to resolve the issue, wasting time and money.

They refused to reimburse my taxi costs or offer any compensation for the stress and poor service.

This was by far the worst car rental experience I have ever had. I rent cars regularly and have never encountered anything like this.

From the beginning, the staff member who assisted me was rude, aggressive, and intimidating. I was not offered any basic insurance option at all. Instead, I was given only two choices:
• a “full” insurance for €280
• another option for €210, which was still outrageously expensive

There was no calm explanation, no transparency, and no real choice. The way the situation was presented made it very clear that if I didn’t take one of these insurances, I would be “in trouble” later. The pressure tactics were obvious and made me feel uncomfortable and threatened.

I ended up choosing the €280 insurance, not because I wanted it, but because I felt intimidated by the staff’s behavior. On top of that, they required a €1,700 security deposit, which is completely excessive.

I have rented cars in many countries and with many companies, and this experience stands out as the worst by far.

I do not recommend this company to anyone.
This was a clear lesson that sometimes the cheapest option ends up being the most expensive.

Cancelled my reservation because I had an "old" french license and stating that it was not acceptable for the Czech law. This is untrue (checked before on official website) and I used it in different countries in the previous months for car renting.

I went to the next car rental place in the airport and they accepted it without trouble, either that made them outlaws or RentPlus ignorant scammer (I coudn't get a full refund from the rental website I used).

I think it is ridiculous that apartments are adding this services as a requirement for your lease and you are to be auto enrolled and YOU have to contact the provider to tell them you dont want it. I dont see anything wrong with offering it in a a lease, but it should be a yes or no. However, you are automatically enrolled when you sign your lease and then have to contact this company to tell them you DO NOT WANT IT.

They hit you with 30,000cz (1300 euro) desposit and don't refind it -although they say they will. Car returned in perfect condition, all was signed as fine. Still waiting for refund. Won't answer calls nor return emails!

Terrible experience!! Made the reservation in advance and paid for it. When my husband wanted to pick up his car they told him he had to provide international license. It was done on the spot and he paid for it. Then they proceeded to tell him that because of this they had to cancel the original reservation and make a new one. We found out they never refunded the original reservation and instead they charged him platinum insurance despite him having his own. For the reservation that’s was originally about $100 we paid 400$. They didn’t accept any complaints and didn’t provide any way to fix it other than “post on the website”. Avoid these scammers at all costs.

I was a bit worried because of some comments I had read, but everything turned out great.
They didn’t try to sell me insurance, there were no extra charges, and they didn’t try to scam me at all...

The only drawback was that the GPS wasn’t updated with some newly built highways. But apart from that, I’d give it a 10.

Rent plus car is SCAM! DONT RENT WITH THEM! They try to charge you with damage that were not done by you or with fines that are not in the rules!
They are rude and not a serious company!!

SCAM ALERT. I prepaid a car with RentPlus through booking.com with pickup at Prague Airport. But when I went to pick it up and presented my valid USA-issued drivers license, the smug rep at the reception desk happily declared that "it's not good". When I demanded to know what's "not good" about my drivers license, he pulled out a piece of paper saying that I need to have an international drivers license. I was stunned. When I said and what am I going to do now, he was delighted to announce that there is NOTHING that I could do. This is a rule that applies in all of Prague, no other car rental agency would rent me a car. I turned around, went to Budget - THANK YOU Budget! - and rented a car using my absolutely good-for-nothing US drivers license. But it gets better. When I got back home, I contacted booking.com and asked for my money back. And they REFUSED. They said that it was my fault for not reading the small print about the "international drivers license" and that *I CANCELED* my reservation within a 24 hour window triggering a no refund policy. Unbelievable.

I have used Rent Plus few times now, every time we visit Czech Republic. Staff always friendly, their cars always clean and we always get what we book on their website. Website is easy to understand and explains all about travelling outside of Czech republic, so do their T&C's when you collect the car. We always opt for the top insurance cover on their offer for a piece of mind. I have used both Prague branches and the one in Brno too. Experience at both places was 10 out of 10. Highly recommended.

I have been pretty worried about renting a car from Rent Plus, after reading all of the reviews here.

My plane was 4 hours delayed, and so stress levels were high, as we were approaching car hire closing times. I have communicated with them via email, just tickers them in the loop about our arrival.

Nevertheless, the man at the counter was nice to deal with. The car was brand new and immaculate. Everything was explained very well.

The return trip was easy also, and handover of keys effortless. My deposit was released next working day. No surprises, no hidden costs.

I appreciate everyone has their own experience, but mine was excellent, and I would be more than happy to use Rent Plus again.

BEWARE. They deceive you. They claim they are affordable but then they start charging for every small thing. Overpriced insurance, if you travel from Czechia to Austria they charge you for that even though you mentioned you are going there. AVOID AND BEWARE

Scam Alert – $275 Surprise Fee After Return

Rented from Rent Plus at Prague Airport for a short trip to Bohemian and Saxon Switzerland. Told the agent we were visiting Bastei Bridge in Germany— in addition to being told “all tolls are covered” he proceeded to give us recommendations as to what to visit in the area as he and his friends "visited often". It was very clear to him we were going to be visiting Germany briefly (3 hours in total). No mention of any border fee.

Returned the car, told we were “all set,” then hit with a $275 fee after we left the country. No warning and no way to reach customer service from the U.S.

Others have reported the same thing. Avoid this company at all costs.

This place is a scam. I do not recommend it at all — AVOID!

Severe possibility of fraud. I booked a 4x4 but they did not have it at time of arrival. I had a booking via carjet for 84 euro (including platinum insurance) and they charged 270. I haven't realized first due to currency. When i came back to return the car they explained that I have signed for extra insurance. I explained that I already had the platinum from carjet but they denied to pay back. In addition they charged a few days ago, twice the amount of 51 euro without explain the reason. I am pretty sure if I call them back they will say it was due to exceed of speed limits. I am very disappointed . I think the the Czech police and the government have to do something immediately to avoid this kind of robber.