Rentalmotorbike Reviews 

365
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

All pre-rent questions answered thoroughly (props to George in the UK). Highly appreciative of the ease with arranging drop off and pick up at my location. Strong communication with staff generally. T... See more

Rated 1 out of 5 stars

I thought i had booked a scooter on Mallorca for a week starting on the day i booked it at 10am as we needed to get to accomodation. They took the deposit but there was no bike available that day. I g... See more

Company replied

Rated 5 out of 5 stars

Rented a GS 1200 for on-and offroad travel in the Karoo. Good bike with toolset and pumps for the tyres. Also a toolset was given. Only thing that could be better was the clutch that was not completel... See more

Company replied

Rated 2 out of 5 stars

Rented a bike through them in Mexico Efficient in arranging the bikes even if the ones we got were not as arranged at end of the tour we returned bikes in perfect condition and local dealer con... See more

Company details

  1. Motorcycle Rental Agency
  2. Scooter Rental Service
  3. Snowmobile Rental Service
  4. Travel Agency

Written by the company

At Rentalmotorbike, we don't just handle motorcycle rental bookings in over 95 countries and more than 1.900 locations worldwide; we also craft unforgettable experiences for every one of our customers. We understand that every motorcycle journey is special and unique, which is why we strive to be with you every step of the way. From the moment you make a reservation to even after you return the bike, our multilingual customer service team will be delighted to assist you with whatever you need. Looking for a specific bike for your adventure? No problem! On our website, you'll find a wide range of options, from nimble scooters to powerful trail bikes and everything in between. We partner with the best brands in the market, including BMW, Ducati, Harley Davidson, Honda, Yamaha, and many more! But what truly sets us apart is our commitment to you. Your happiness while riding our bikes is our greatest success. So, what are you waiting for? Book now and get ready to embark on the ride of your life with Rentalmotorbike!


Contact info

3.3

Average

TrustScore 3.5 out of 5

365 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(365)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad experience with the company

Very bad experience with the company, not preprofessional at all, rude behavior and old bikes

26 December 2019
Unprompted review
Rentalmotorbike logo

Reply from Rentalmotorbike

Hello Andre,

Could you give us your booking or customer request number?

Thank you for your review.

We are sorry to hear you did not have a satisfactory experience.

Please let us know,

Best regards,

RMB

Rated 1 out of 5 stars

very bad experience

very bad experience
not profesional at all
had of the AD doen't exists and the customer service is very rude

5 November 2019
Unprompted review
Rentalmotorbike logo

Reply from Rentalmotorbike

Hello Softy, thank you for your message and opinion.
However, we can't seem to find any booking or customer request under the name "Softy Iberica". Could you give us a booking number or customer request so we can follow up your case?
Best regards,
RMB

Rated 5 out of 5 stars

Easy and friendly

Very easy to schedule. Lots of motorcycles to choose from. They even gave me 5 extra hours on the last day which made the trip even easier and took the pressure off on the last day. Would definitely recommend!

10 October 2019
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, nice scooter delivered to our hotel and 2 brand new helmets as well.
Disc lock and chainlock included.
Will use this company again.

12 September 2019
Unprompted review
Rated 1 out of 5 stars

my worst rental experience ever

my worst rental experience ever.

Before I even got a confirmation that I could rent whatever at this place, I had to pay a deposit.

Then it took almost two days before I got conformation that I’m allowed to rent a bike at Rental Motorbike.

After that I was told that I cannot rent a 125cc scooter because a normal car driving license is not sufficient (the "clear advise“ about the license is small printed at the very end of the booking process).

Anyway: the didn't pay back the deposit and no efforts at all to offer me any other vehicle I am able to drive.

Poor behaviour

Florian

11 September 2019
Unprompted review
Rentalmotorbike logo

Reply from Rentalmotorbike

Hello Florian,

CONFIRMATION AND BOOKING

You made the booking on a Saturday evenning for the 13th September, this was answered and confirmed first thing on Monday. I am sorry, but we do not work on Sundays (We are only on call for emergencies). We advised you of that on the website when you made the booking (If bookings are made on weekends or holiday periods, the availability check process can take up to 48h).

DRIVING LICENSE IN GREECE

I am very sorry, but that is the law in Greece.

You are not allowed to drive 125cc scooters in Greece with a B driving license.

As it is an exception in the European union, we do warn about it on our website. The notice is clearly visible and very easy to see , just under the price.

Our terms and conditions (Also available publicly on our website and on your reservation voucher) state that not having the necesary documents to rent and drive the vehicle, is a non objective cancellation cause, penalised by the particular cancelation term (In this case, the 15%).

Best regards,
RMB

Rated 5 out of 5 stars

What can i say?

What can i say?
Everythink was very professional. Quick response.
Simply perfect!

Best regards
Harry

9 September 2019
Unprompted review
Rated 4 out of 5 stars

Nice experience

Nice experience, good communication
Probably a list (signed by both parts) with extra accessories to be done before and after rental - I had an unclear situation with some rain covers (I had to pay for them because I did not returned with them, but also I'm not 100% I had them :) )

29 August 2019
Unprompted review
Rated 5 out of 5 stars

We had some questions during the…

We had some questions during the planning of the trip, which was answered promptly. We have no regrets and are happy returning costumers in the future.
Moto24.hu is a Budapest shop, located on the Pest side of Donau. The shop offered good service, most important was that the 2 bikes we rented was in good conditions and served us for 2 days without any problems. We will not hesitate to recommend Moto24.hu as your rental company during a stay in Budapest.

11 July 2019
Unprompted review
Rated 2 out of 5 stars

In the end Poor

Rented a bike through them in Mexico
Efficient in arranging the bikes even if the ones we got were not as arranged
at end of the tour we returned bikes in perfect condition and local dealer confirmed deposit would be returned within a week
No deposit after many weeks.

Basically told me not their problem. Issue is between renter & local shop.

So beware

15 January 2025
Unprompted review
Rated 1 out of 5 stars

They are completely scam for Serbia

Before i went to Serbia i paid some money and rent a bike. I waited at the point when i arrived but nobody called or came to me. I just went their adress myself but there was no bike there was no office. It was completely lie. It was too late after i noticed that. DONT THROW YOUR MONEY.

This is their mail:

Order placed succesfully [#1000039043]

Booking number:
1000039043
Initial date:
Apr-15-2019 17:00
Final date:
Apr-17-2019 17:00
Rental days:
2

Base details: Smile&Ride
Adress
Krusedolska street no.13
City, Country
Belgrade, Serbia
Phone E-mail
+381 65 993 44 55 info @rentascooterbelgrade.com

23 June 2019
Unprompted review
Rated 5 out of 5 stars

good service and great bike

good service! the motorcycle was already at the door on arrival. new motorcycle. few kms and good clean. Hertz service was very good. I was taken to the airport by car, which was a 5 minute walk.

29 May 2019
Unprompted review
Rated 2 out of 5 stars

sicily mottoleggio catania

Rented a Yamaha tenere660 and they gave me a Suzuki vstrom 650 heavier and older
Old motorbike form 2004 approx with 140000 km
Low battery having to push to start it a few times
Back case with a hole, I had to fix it due water leak when raining
Back tire from 2014 in minimum legal thread ,it felt very slippery when wet causing me insecurity an being un safe when ridding

23 May 2019
Unprompted review
Rated 5 out of 5 stars

Now I've tried it

Now I've tried it, I will definitely use it again. Hired a quality XT 660 from a local hirer in Morocco at very good rates. The bike was clean, serviced and did everything I wanted from it.

8 May 2019
Unprompted review
Rated 1 out of 5 stars

Prenotation System / wrong math

My Presentation was from 8 to 15 April.
Their confirmation PDF says:
1 to 4 March as a total of 7 DAYS!!!!!

And they said that I put the wrong dates.
But how the hell I could have done the wrong Math for them??????

Their system definitely has a problem and they put the fault on the consumer ....... be careful

1 April 2019
Unprompted review
Rentalmotorbike logo

Reply from Rentalmotorbike

Hello Konstantinos,

Thanks for your opinion.

We will audit and improve protocols and services.

We canceled and refunded the booking

sorry for the inconvenience

Best regards,

Rated 1 out of 5 stars

Motos rent at Rome

Motos rent at Rome - Italy

Firstly they called me 5-6 hours before the flight to Rome, to tell me that the Motos I had chosen 1 (!) month before, they are not available. Because of this situation, I will have an upgrade from Piaggio Liberty to Piaggio Vespa Primavera and I accepted.
When we reached the shop, they gave us two different Vespas but it's Ok, we did not say anything till then.
Through our vacation in Rome the Motos used to turn off all the time during driving and we came back to the shop to inform them. The answer was "it is happening because they motos are cold", after half an hour of driving it is impossible. They just had problem.
But the worst thing was when we got them back, at the last day. They told us that we have to pay 22€ per hour, per moto bacause we kept it 2 hours more than the hour we took it!! The funny thing is when you are making the reservation of the motorbike, you fill a form, that asks you what time do you want to take it and what time do you want to give it back. So, nowhere is mentioned that you rent the moto for 24h. Finally, we did not pay those extra money bacause the employee, at the time we got there, was the manager of the shop and told us not to pay, but if it was another employee, and not him, we have had to pay.

29 March 2019
Unprompted review
Rentalmotorbike logo

Reply from Rentalmotorbike

Hello Konstantinos,

Thanks for your opinion.

We are going to contact the local collaborator to consult and improve the protocols and services.

Unfortunately, as a general rule, there is only 1x free hour courtesy in the returns.
It is normal that they would like to charge you for the extra hour.

Sorry for the inconvenience

Best regards,

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