rent-a-guide Reviews 

My trip hasn't begun so I can't comment on the guide yet but finding and booking the tours was easy and communication with the guide went smoothly.

Booking was simple and easy to follow and use!!

I am very satisfied with the booking because it did not take long and was easy to do.

beside the title nothing else to and. ..

this was my second option after the other bus was fully booked and cheaper than this bus but at the end I enjoyed the tour, i was able to see all places I wanted to see.
In some seats the tool for inserting our earphones was not working.
However we moved to other seats and thereafter it was great.

Excellent email responses and very quick to respond to my questions. One guide got back to me very quickly and enabled the booking process to be completed efficiently. Another guide has not got back to me but the service team replied on behalf of the guide very quickly, explaining that the guide should get in contact with me soon about the tour I would like to book. Overall, the company seems to be well-organised, efficient and keen to meet the demands of their customers.

I realize that one cannot just book at the website because the guides are independent, but I shouldn't have to call overseas to get a link to book and pay for my tour.

I ordered a trip to Koln. The ordering was quick and the guide confirmed it after few min.
Hope the tour will be as good as the order process.

The websites instructions are easy enough to follow, the confirmation came imediately. So far so good.

Spoke with Tina. Not sure how it would turn out as they are a relatively new company but I was pleasantly surprised with her customer service skills. Can't wait to have the tour in Hamburg this summer. Truly nice people with our e-mails back and forth. Booked it and can't wait. Will report after the tour.

Straightforward booking process, paid with paypal - really handy!

They respond so quickly to my queries and they say all the complete details right away with the stops to visit during the tour, the price and all the things you need in 1 email during the booking. Can't wait to see how the walking tour will go!

Together with 90 people in one group no tour in Venice could have been worse!

I rented a guide for a soccer match in Chile. The experience overall was not good. Our guide (John) was supposed to be bilingual. When we met him, he fully admitted that he was not fluent in Spanish (he knew some Spanish, but not much more than my friend and I who took Spanish in high school). The booking agent (Daniel) never gave our guide our hotel address, and I only found out about 10 minutes before he was supposed to pick us up that he didn't have it. That resulted in the guide being 40 minutes late for our pickup. After transporting us to the stadium, he had no idea how to pick up the tickets. We walked around the entire stadium area for over 45 minutes, talking to various individuals trying to find out where to pick them up. It was like he had never been to the stadium before. Finally, we settled on a ticket counter only to find out that we couldn't get our tickets at all. Chile is strict about who enters the stadiums and requires that you put a person's ID with each ticket. We gave our passport ID numbers to the booking agent to buy the tickets in advance, but it seems that he never used them during the purchase. Additionally, since the booking agent (not our guide) bought the tickets and wasn't with us, the will call wouldn't give the tickets to our guide, as his name wasn't on the purchase. He only had a cell phone photo of a letter the booking agent wrote saying it was okay for the guide to get the tickets. The guide was completely inept at explaining the situation. My friend and I thought we weren't going to be able to get into the game at all. Finally, my friend and I found an English speaking ticket attendant who was really kind and gave us another pair of tickets just so we could get in. We had arrived an hour and a half before the game started and only were able to get in 5 minutes before it started. During the game, the guide was fine. He did a good job of explaining the players and the action to us, which was part of the promised experience. The actual game experience was very fun as well. After the game, the guide didn't know how to get us back to the hotel. We waited at a bus stop for over an hour where no buses came. Finally, we suggested that we take a cab, and he said he would flag one. He let 3 available cabs go by without successfully flagging one, so my friend and I finally went out and flagged one ourselves. The guide charged us 5 pesos less than the original cost in the end because of the trouble. If you want to see a soccer match in Chile, I wouldn't recommend going with Rent-a-Guide. The best way to do it is to ask your hotel to help you buy tickets in advance of the game and take a cab there yourself.

Quick and flexible,

Have just received email that the tour has been cancelled and cannot take place which is a shame.

Alternatives were walking tours when we are not around as this is a holiday.

Oh well.

Very clear as to what they do and I like what they have to offer. I like the fact that they show the route you are going to take on the tour. The price seems reasonable as well, I just wish they had more available English tour hours.

It was good that we found the tour we wanted on the internet and thanks for your very prompt reply and such a good explanatory confirmation by email.

Very grateful to you.

My wife and I took part in the Vatikan tour which was extremly informative and fun.

Booking and everything was flawless, easy and worked out very well.

Thanks to RAG and the great guide (Stefanie)

best
MOJ

The booking process is very straightforward, the pages are easy to navigate in, payment process is user friendly and there are no hidden fees for using a credit card or adding extras. Confirmation arrived within minutes, explaining clearly any cancellations or changes policies.