Renaissancejewel Reviews 

854
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stunning beauty of the jewelry, often noting the brilliant sparkle and how well products match expectations. Many people found the ordering process straightforward and easy, appreciating the helpful and responsive customer service that kept them informed throughout, alongside quick delivery and efficient service. However, some customers also noted that delivery times could be longer than anticipated, with several experiencing delays beyond initial estimates. A few other people also felt that the initial product received was not always exactly what they wanted, or had minor issues such as needing adjustments or appearing smaller than pictured.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting its beauty, quality, and... See more

Quality

Customers had positive experiences with quality, frequently describing items as gorgeous, well-made, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as excellent, top-notch,... See more

Order

Reviewers mention positive feedback about their order experience, often highlighting the straightforward and... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising its speed and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVE my new ring! I purchased it to celebrate my 60th birthday, and I couldn't be happier with my choice. The sparkle is absolutely stunning, and it's incredibly comfortable to wear... See more

Rated 5 out of 5 stars

Placing the order was very easy!! When I checked the status I received a thorough detailed explanation that was completely accurate. Once shipped the order arrived within 24 hours!! The ring is absolu... See more

Company replied

Rated 5 out of 5 stars

I recently purchased diamond hoops from renaissance jewelry and they are absolutely amazing!! I really did my research for these earrings and so happy I did!!Thank you renaissance!!

Rated 5 out of 5 stars

My wife and I have been looking for an eternity band for an upcoming Anniversary. Our hesitation is with mined stones and then we found Renaissance. Beautiful stones and great customer service. We... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

854 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(854)

850 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m absolutely in love with this ring

I’m absolutely in love with this ring! 💛✨ The yellow center stone is so beautiful and sparkles amazingly in different lighting. The design is delicate and elegant, and it looks even prettier in person than I expected. I’ve already received so many compliments on it! It feels very special and looks gorgeous on the hand. Definitely one of my favorite pieces of jewelry!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Searched and found

So I've been stalking this company for some months or rather it's been stalking me on Facebook for some months. It must of been a matchmaking in the works. I was not disappointed one single bit with the creation of this engagement ring. I'm ecstatic and she's forever over the moon about it. I would order over and over again from this company. I like that they started giving updates and pictures of the ring process. Again thanks for making my moment worth the wait. Took about a month to come, and quality is amazing, actually looks like it did when advertised

16 July 2026
Unprompted review
Rated 5 out of 5 stars

We ended up with a gorgeous set of…

We ended up with a gorgeous set of rings at an excellent price point! While there were a few initial hiccups around custom CAD fitting and band specifications, what stood out most was how the team handled everything once brought to their attention.
​They listened carefully, remade and custom-fitted the wedding band, corrected the specifications, resized both rings to perfection, and provided updated appraisals—all completely free of charge, including shipping.
​You get top-tier pricing without sacrificing customer care. Mistakes can happen with custom jewelry, but how a company steps up to fix them makes all the difference. I couldn't be happier with the final result and highly recommend them!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Superb customer service! I felt the most confidence I've had in a long time ordering from an online store! I would highly recommend this company to anyone who wants a special someone to say Yes.

13 July 2026
Unprompted review
Rated 4 out of 5 stars

⭐⭐⭐⭐

⭐⭐⭐⭐
THIS IS NOT A FAKE REVIEW (fr fr hahah)
On a real note. Excellent customer service! Nora spent over 30 minutes helping me choose the perfect engagement ring, patiently explaining the differences between diamonds and making sure I felt confident in my decision. She also helped ensure my ring could arrive before August 15. She was knowledgeable, professional, and genuinely cared about helping me. If you're considering Renaissance Jewel, I highly recommend working with Nora!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Lies and Broken Promises

This company is one of the worst companies I’ve ever dealt with. They lie and make promises they can’t keep. I placed an order on May 29. It is now July 23, and I still do now have my order. First, I was told that I would have my order by June 15. Then I was told I would have it by July 8. Then I will told it would arrive the week of July 20th, and now I’m being told it will be here next week. I was placated by a pair of ruby studs, which you can’t even really see, and all I want is my original order. If you want to spend your money on lies and broken promises, Renaissance Jewelry would be the place. I would not tell my worst enemy to do business with these people. BUYER BEWARE.

23 July 2026
Unprompted review
Renaissancejewel logo

Reply from Renaissancejewel

We're truly sorry, and your frustration is completely justified. Your piece encountered a casting error during production — and unfortunately, the same issue recurred when we remade it, which is what caused the repeated delays. Rather than ship you a piece that didn't meet our quality standards, we restarted production, but we should have communicated that far more clearly, and the shifting dates you were given were unacceptable.

Here's where things stand: your piece has now passed production and quality checks, and it will ship within the next 1–2 business days. You'll receive tracking the moment it leaves our facility, and our team will personally follow up until it's in your hands.

We know an apology doesn't undo two months of waiting. If there's anything else we can do, please reach out to us directly — we're here. Thank you for your patience, even when we didn't earn it.

Rated 5 out of 5 stars

Very helpful company!

Very helpful company..and very thorough. Earrings came with certificate card, and they added pictures of the earrings aswell as updates of what point of the process they were in while making my earrings. Loved that, and will use them again in the future!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Bought an engagement ring

Bought an engagement ring, absolutely stunning design and amazing quality work, the process was fast and simple! Pick a band, pick a stone. Just recently got the ring after a relatively quick process time after ordering and it’s amazing, I cannot wait to show my future fiancé . The site has some of the best prices I’ve seen when searching online or brick n mortar shops, plus they have frequent deals/sales going on so I wouldn’t hesitate if you see something you like

10/10 Would recommend!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Renaissance Jewel is great!

Renaissance Jewel made the gifts to my fiancé and two daughters absolutely special. While providing breathtaking craftsmanship, quality jewelry, truly fair pricing, and communicative customer service that kept me at ease, Renaissance Jewel has earned my trust. I will be most certainly be a repeat customer. Thank you to everyone at Renaissance Jewel!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Got a 5 stone lab grown diamond band to…

Got a 5 stone lab grown diamond band to celebrate the birth of our son! It is absolutely gorgeous and worth the wait. While you wait for the ring to be made, there’s an online portal to help you track exactly each step of the process with pictures of your ring.

15 July 2026
Unprompted review

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