Renaissancejewel Reviews 

830
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 814 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stunning beauty of the jewelry, often noting items look even better in person than expected. People frequently highlight the excellent customer service, describing the team as helpful, responsive, and communicative. Many also appreciate the ease of placing orders and the efficient delivery of their beautiful pieces. However, some people mentioned significant delays in receiving orders, with items arriving later than anticipated or not at all. A few others also noted concerns about product settings being too light or hollow, or items appearing smaller than pictured, including one instance of a bent earring.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Quality

Reviewers consistently express high satisfaction with the quality of the products, often noting that items... See more

Order

Clients share positive opinions on order, with many reviewers praising the ease of the ordering process and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely in love with this ring! 💛✨ The yellow center stone is so beautiful and sparkles amazingly in different lighting. The design is delicate and elegant, and it looks even prettier in perso... See more

Rated 5 out of 5 stars

So I've been stalking this company for some months or rather it's been stalking me on Facebook for some months. It must of been a matchmaking in the works. I was not disappointed one single bit with t... See more

Rated 5 out of 5 stars

We ended up with a gorgeous set of rings at an excellent price point! While there were a few initial hiccups around custom CAD fitting and band specifications, what stood out most was how the team h... See more

Rated 5 out of 5 stars

My wife and I have been looking for an eternity band for an upcoming Anniversary. Our hesitation is with mined stones and then we found Renaissance. Beautiful stones and great customer service. We... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

830 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(830)

830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Searched and found

So I've been stalking this company for some months or rather it's been stalking me on Facebook for some months. It must of been a matchmaking in the works. I was not disappointed one single bit with the creation of this engagement ring. I'm ecstatic and she's forever over the moon about it. I would order over and over again from this company. I like that they started giving updates and pictures of the ring process. Again thanks for making my moment worth the wait. Took about a month to come, and quality is amazing, actually looks like it did when advertised

16 July 2026
Unprompted review
Rated 5 out of 5 stars

We ended up with a gorgeous set of…

We ended up with a gorgeous set of rings at an excellent price point! While there were a few initial hiccups around custom CAD fitting and band specifications, what stood out most was how the team handled everything once brought to their attention.
​They listened carefully, remade and custom-fitted the wedding band, corrected the specifications, resized both rings to perfection, and provided updated appraisals—all completely free of charge, including shipping.
​You get top-tier pricing without sacrificing customer care. Mistakes can happen with custom jewelry, but how a company steps up to fix them makes all the difference. I couldn't be happier with the final result and highly recommend them!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Superb customer service! I felt the most confidence I've had in a long time ordering from an online store! I would highly recommend this company to anyone who wants a special someone to say Yes.

13 July 2026
Unprompted review
Rated 4 out of 5 stars

⭐⭐⭐⭐

⭐⭐⭐⭐
THIS IS NOT A FAKE REVIEW (fr fr hahah)
On a real note. Excellent customer service! Nora spent over 30 minutes helping me choose the perfect engagement ring, patiently explaining the differences between diamonds and making sure I felt confident in my decision. She also helped ensure my ring could arrive before August 15. She was knowledgeable, professional, and genuinely cared about helping me. If you're considering Renaissance Jewel, I highly recommend working with Nora!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

When I originally ordered my ring

When I originally ordered my ring, the one I got was not what I really wanted. I contacted Renaissance and they were kind enough to take that ring back and provide me with the ring that I really had desired. Everything was very smooth. They were very kind I appreciated all their help. I would recommend them highly if you need a ring.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Lies and Broken Promises

This company is one of the worst companies I’ve ever dealt with. They lie and make promises they can’t keep. I placed an order on May 29. It is now July 23, and I still do now have my order. First, I was told that I would have my order by June 15. Then I was told I would have it by July 8. Then I will told it would arrive the week of July 20th, and now I’m being told it will be here next week. I was placated by a pair of ruby studs, which you can’t even really see, and all I want is my original order. If you want to spend your money on lies and broken promises, Renaissance Jewelry would be the place. I would not tell my worst enemy to do business with these people. BUYER BEWARE.

23 July 2026
Unprompted review
Renaissancejewel logo

Reply from Renaissancejewel

We're truly sorry, and your frustration is completely justified. Your piece encountered a casting error during production — and unfortunately, the same issue recurred when we remade it, which is what caused the repeated delays. Rather than ship you a piece that didn't meet our quality standards, we restarted production, but we should have communicated that far more clearly, and the shifting dates you were given were unacceptable.

Here's where things stand: your piece has now passed production and quality checks, and it will ship within the next 1–2 business days. You'll receive tracking the moment it leaves our facility, and our team will personally follow up until it's in your hands.

We know an apology doesn't undo two months of waiting. If there's anything else we can do, please reach out to us directly — we're here. Thank you for your patience, even when we didn't earn it.

Rated 5 out of 5 stars

Very helpful company!

Very helpful company..and very thorough. Earrings came with certificate card, and they added pictures of the earrings aswell as updates of what point of the process they were in while making my earrings. Loved that, and will use them again in the future!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Bought an engagement ring

Bought an engagement ring, absolutely stunning design and amazing quality work, the process was fast and simple! Pick a band, pick a stone. Just recently got the ring after a relatively quick process time after ordering and it’s amazing, I cannot wait to show my future fiancé . The site has some of the best prices I’ve seen when searching online or brick n mortar shops, plus they have frequent deals/sales going on so I wouldn’t hesitate if you see something you like

10/10 Would recommend!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Renaissance Jewel is great!

Renaissance Jewel made the gifts to my fiancé and two daughters absolutely special. While providing breathtaking craftsmanship, quality jewelry, truly fair pricing, and communicative customer service that kept me at ease, Renaissance Jewel has earned my trust. I will be most certainly be a repeat customer. Thank you to everyone at Renaissance Jewel!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Got a 5 stone lab grown diamond band to…

Got a 5 stone lab grown diamond band to celebrate the birth of our son! It is absolutely gorgeous and worth the wait. While you wait for the ring to be made, there’s an online portal to help you track exactly each step of the process with pictures of your ring.

15 July 2026
Unprompted review

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