Simpsons Removals Ltd Reviews 108

Completely ripped off - not enough people arrived to facilitate the move, so it intentionally ran over time. Our goods were then held ransom outside our property until we were forced to pay more money for them to be offloaded. They wouldn't accept a card payment, only a money transfer, so I had to borrow the money on the spot. Extremely embarrassing and stressful. I successfully obtained a CCJ against the company but the money could not be recovered as the business address is obviously fake. Absolute disgrace

DO NOT use this company for moving.
My story is as dramatic as the others. When I did a deep research, I found out that I am not the only victim. I got alot of support and advises from other companies that they know them.
They are very unprofessional organisation in the transport sector.

PLEASE BE AWARE THAT majority of the good comments are fake.
Do not trust this company.

Absolute disaster please avoid
I will continue to review this company
They are now using photos from my complaint on the webpage
Note no mattress covers as promised leading to mattresses being delivered dirty and the large tv not boxed as promised - I put the pink bubble wrap around it thankfully
A dreadful experience from start to finish please read my previous reviews

At the beginning we had some problems but then the owner called us and he explained the misunderstanding and everything went well.
My suggestion is to check the weight of the goods to be delivered before they collect the stuff in order to avoid any issues.

Please AVOID AT ALL COST!!!!!

The worst experience ever!!!!
I moved from the UK to Switzerland and it was a complete nightmare.
Back in August, I got a competitive quote from John ( £700 for 5m3 and 150kg) and I decided to go ahead with him as he ensured that my stuff would be delivered within 2 weeks. Everything was ok until the day of collection( end of Aug).. the van arrived with more than 10h delay without providing any updates. 2 days after collection I received an email saying that my belongings were overweight by 200kg and I had to pay an additional £900 to complete the delivery(I know it wasn’t true as I weighted everything before collection, the scam started). Eventually I paid the extra amount after being ensured that my belongings would have arrived 4 days later (early Sept). Here is when the real nightmare started.. my belongings didn’t arrive and I had to spend more than 2 months chasing John to know where my stuff was. He provided the worst customer service ever, he said plenty of lies, pretended that my delivery was on its way and then invented a last minute excuse to not deliver (I.e the van broke on the way and we had to bring it back to London). At some point I even contacted the police and filed a lawsuit as I was sure they stole all my belongings and joined an instagram group made by other victims of this company. Finally after 3 months from collection, a guy who didn’t speak English showed up at my flat on a Sunday morning at 8am in Switzerland and delivered my stuff. I obliviously wasn’t ready to live 3 months without my stuff so I had to buy plenty of things in the meantime, this move costed me a fortune both in money and mental health so please stay away from this absolute scam!!!

DO NOT use Simpson removals Ltd for your continental removals ! We told them we'd get the keys on 14th December so they could deliver on the 15th , they said OK they'd deliver the 15th to 18th , when I rang on the 15th Yannis said it would be there by 17th ! The following week I was told it would be there by the end of the week (Xmas eve) the driver rang at 2pm on the 23rd saying he'd deliver at 9.30 pm ! When he arrived at 10pm he said he couldn't unload till I'd payed a bank transfer (which I did) but because the transfer said 25th Dec his boss told him NOT to unload ! 8 days & Xmas without furniture or Anything & still not got it yet !! BEWARE

Used Lukes business for a complete house move. Excellent service & would highly recommend there service. 👍

I HAVE TO REMOVE THE NAMES OF THE PEOPLE INVOLVED AS THEY ARE WORRIED THAT ALL YOU PEOPLE BEING RIPPED OFF WILL BE ABLE TO FIND THEM ON FACEBOOK. IF YOU WANT TO TRACE THEM LOOK ON COMPANY HOUSE FOR THE COMPANY & YOU WILL SEE THE NAME OF THE DIRECTOR THIS IS THE GUY THAT CHANGES HIS NAME TO AN ENGLISH NAME WHEN YOU SPEAK TO HIM THIS IS THE GUY THAT THREATENS YOU VERBALLY & IN EMAILS THIS IS THE SAME GUY THAT HAS ALREADY BEEN DONE FOR ATM FRAUD, ALTHOUGH THE NAMES HAVE BEEN REMOVED THE COMPANY NAME OF SIMPSONS REMOVALS LTD & VARIOUS OTHER COMPANIES HE IS LINKED WITH ARE STILL SCAMMERS & THIEVES. AVOID THEM, MANY OF US ARE DEALING WITH THE POLICE & ACTION FRAUD & CONSUMER RIGHTS. WE HAVE ALSO WRITTEN TO THE MOLDOVA EMBASSY & REPORTED HIM.
THIS RIP OFF COMPANY KEEP ON TRYING TO HAVE THIS REVIEW REMOVED FROM TRUSTPILOT. TODAY THEY WANT THEIR NAMES REMOVED (Had to remove their names as they are worried you will trace them). APART FROM RIPPING YOU OFF WITH MONEY & THEN DO NOT DELIVER YOUR FURNITURE I HAVE LOST MANY THINGS INCLUDING A GEORGIAN LEATHER CHESTERFIELD CHAIR, BAR STOOLS, COFFEE TABLES. THEY DO NOT PACK, THEY LOAD ON TO DIRTY VANS & EVEN SMOKE WHILST CARRYING THE FURNITURE. POLICE & ACTION FRAUD HAVE BEEN WARNED BY MANY CUSTOMERS ABOUT THIS SCAM COMPANY.

TOTALLY RIP OFF COMPANY DO NOT USE. HAVE A LOOK THEY EVEN HAVE WRITEN THEIR OWN REVIEWS TO CON YOU & GIVEN THEMSELVES 5 STARS. Director is (Sorry I have to remove his name) from Moldova along with sidekick dishonest (name removed). Same as everyone else quoted price then when they have goods make you pay more over £5,000. Told 2 trips needed they only did one so scammed me for my beloved furniture & the things I did receive arrived damaged. Don't answer phone calls now to me but keep on responding to friends who made pretend enquiries for removal. Wife poses on Facebook with expensive goods no doubt paid for by the people he rips off. He has many other companies under his name & continues to rip us off. Already been done for fraud previously but still continues with his scams. Company address Carlisle Road does not have anyone there. Guys were smoking whilst carrying the furniture we even have pictures of them. Furniture obviously stored someone dirty as arrived with what looks like urine stains on cushions. DISGRACEFUL COMPANY THAT SHOULD BE SHUT DOWN

Totally got ripped of by these people. Damaged furniture, had to pay over twice the amount quoted (funnily after they took our furniture away). Never return calls.
Change CEO,s like I change a channel. (Odd)

AVOID AVOID AVOID

The whole thing was great, from the communication pre collection to the final destination. I was told by Adam that it would take between 5 days to 14 days to deliver and it finally arrived 3 days later! Everything in great condition and nothing broke on the transfer. I could not be happier about Simpsons service. Thank you!

Not good.
Very nice initially. However, after telling them the items I had, they would’ve guessed I would’ve gone over weight but said nothing but then charged me.
Did not reply when I told them I was unhappy.
ZERO notice for delivery, just showed up. Expecting me to be home, and somehow manage the very heavy couch and mattress with one driver, didn’t find extra help.
I am never using them again.

I used a comparison site to get quotations for my move from UK to Netherlands. I was inundated with calls from various companies. Eventually I agreed to pay £1800 for a 24 cubic meter truck. I paid additional money for an extra man at each end and to be able to stipulate the delivery day. This took the quote to £2600.
I had various calls with A (the member of staff several other reviewers have mentioned as initially politely an helpful) who was always polite and friendly.
Move day arrived. Two men loaded the truck. There were several items which I didn't need but I said 'If they fit'. The guys kept piling the truck up. Off they went.
Four hours later I get an email saying the truck is over the weight limit of 120,000kg and I must pay another £3.5k by the end of the day.
After a sleepless night, I spoke to the 'office'. This was now a man whose first language was not English. Where had friendly A gone, I wonder?? I was told the items could be returned to my address the next day but that costs of £2100 had already been incurred so I'd only be due a £500 refund. At this point, having read other reviews (more to follow in that!), I just wanted the stuff back so agreed to this. Within 30 minutes I was once again contacted by the 'other removal companies' from the comparison site (Wilsons Removals and Express Removals) who were offering me a 'discount' on my move. Clearly, these are either fronts for the same people or they're in cohorts.
The items were returned. My husband questioned why we had been allowed to overfill the truck. It was (apparently) more than double the weight capacity! The driver said there was 'no way to know' the weight when loading. This is why I say they're either scammers or incompetent. Several vans (I've since learnt) have scales in-built. Even if this van did not, surely they (as 'professionals') should have been able to see/advise/even mention that the van *might* be getting too heavy.
Relieved the items were returned, we sought to obtain the £500 refund which was promised. Emails went unanswered. Calls were 'no longer in use'. Magically when I called from a number I had not previously used, the same number was in use! I was repeatedly reassured the money would be returned. Guess what...it hasn't. Guess who was never on the phone...A.
Long story short, we're £2,600 down and have little hope of recouping money the company could only be paid by bank transfer.
Having since dealt with legitimate international removal companies, the difference between them and Simpsons Removals Ltd is like night and day. Please note this company has almost identically copied the name of another (perhaps better?) removals company. It was this company's good reviews we had read when booking.
My advice in summary would be:
** DO NOT use any company which makes repeated attempts to contact you/get you to book - the good companies aren't doing this.
** DO NOT be fooled by 'A's' friendliness.
** DO NOT use any company which does not accept credit cards.
** BEWARE any quotations with a weight limit and volume - the weight limit might be far removed from what can actually fit in the the volume.
As I say, it obvious these guys are cowboys in hindsight but international moves are stressful. You're under time pressure. Most of use haven't done it many times. These people prey on those facts.

!!!! AVOID LIKE THE PLAGUE !!!!

DO NOT USE SIMPSONS LTD
I so rarely bother to leave reviews but I have never experienced worse customer service or a worse service provided. Do not book your removals with them. Fletcher booked us in and was wonderful and quick to respond to any questions filling us with confidence up until they get your deposit. Then you won’t hear from them again! We had to chase to confirm our booking which we received, paid the balance and then they NEVER showed up!!! After chasing Simpsons Ltd 1.5 hours after they were meant to arrive they kept responding with ‘they’ll be there soon’ and ‘this is why we give you a two hour window to allow for delays.‘ So my 2pm booking became a 2-4pm booking which resulted in me chasing them again and again till I got through at 4.20 and I was told the removals men and van were on route (phew!) to then be called 20 minutes later saying that the van had been in an ‘accident’ and that they’d have to cancel my booking, but they’ll give me a refund. I begged for an alternative solution given we’d completed on a house and had to be out that day - they simply said sorry no can do and couldn’t care less! In summary booking with them resulted in them cancelling on us on the day of our completion at 4.40pm we discover - absolutely disgusting! I was given no alternative solution, not even to push to another day. Do not waste your time with them I regret using them more than I can put into words. Horrendous experience! We ended up renting a van at 4.50 pm and doing it all ourselves till 11pm at night thanks to these clowns. Total fraud, do not touch!!!! I now have the battle of trying to get all my money back from them. DO NOT USE

UPDATE: Kent Police are asking victims of this fraud to report it on their website so they can investigate. The Guardian also did a story on this orchestrated fraud. Google “Simpsons Removal fraud Guardian.” BEWARE! I lost £1K to this moving company which was formerly operating as We Care Removals and Kent Removals. The owner is also verbally abusive and sent me abusive and threatening messages on social media. After a catalogue of negative reviews from multiple robbed customers, they have rebranded as Simpsons Removal Ltd but still the same people engaged in questionable practices leaving customers thousands of pounds out of pocket! They are also trading as Finest Removals! How many name changes can these fraudsters have in one day! BEWARE!!!!! I have seen another customer below thinking of legal action and will contact him.If more of us reported this as a scam, they will be investigated. There is also a Victim support group to join us all as we bring a civil lawsuit against this company. Email to join freebiebloop at gmail.com

I have used Simpsons Removals last week to arrange my items to be taken from Bedford to Madrid.
I was very unsure to use them, I spoke to Adam twice and once on a video call.
I was very concerned about the reviews. Adam assured me that Simpsons have new management and are now in a much better position after this and the restructuring.
He did offer a good price, but not the cheapest and he covered all of the boundaries, customs, paperwork etc.
I was very happy as he kept me updated and informed of the move.
All arrived within 8 days, so a bit quicker than estimated, all arrived without any damages.
I was a bit wary of the weight limit, he did give me a few options and all was good on the first price.
Overall I am very happy, and that I have passed his number on to a friend who is going to Holland next month.

UPDATE:
Don't use, they are not professional.

We got our belongings after my partner called the police.

One month after we contacted them, someone called out of the blue and asked to recognise our belongings through pictures.

The delivery men arrived the same night and couldn't access our street. It took them 2h to figure out a solution to finally leave our stuff on the side road and it took us 1h to bring everything inside. It was midnight.

Horrible experience overall.

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We used Simpsons Removals LTD to move our belongings from London to Barcelona.
No one is answering our emails or phone calls. We have no clue where our belongings are and are starting to panick looking at all the recent bad reviews.

Positives: items came undamaged, great communication with Adam, good price

It did however took a long time for delivery, told delivery date no one turned up, no communication from driver. after much pushing got my stuff

If it wasn't for adam this would be a worse review

A nightmare company who after damaging goods and lying to us have refused to pay to replace the damaged articles. They dont respond to complaints and also then state as you are chasing them they will block your number. They are not professional , courteous or what they say they are. They moved one load in a luton in the same time my friends moved two loads and two transit loads. Glad I didnt trust them with the whole move or I would still be waiting now. They have never responded to my complaint so I chased and chased and even after going to a solicitor they ignore all emails. Best advice on my personal experience is to avoid at all costs and use a professional company who dont sent a husband and wife team who could not lift heavy items and constantly had cigarette breaks to waste time. SHOCKING EXPERIENCE !!!!!!

Scam - This company has taken our belongings and cash and is stonewalling any contact. It appears we are not the only ones they have done this to. Our bank has chased them for fraud and they are being reported to the police.

Terrible customer service for a premium price.
We went with Simpsons after our preferred movers were unavailable and they made sure to make a stressful experience 10x more stressful.
Firstly they underestimated the load size and tried to charge me +40% for another van. Then they held my belongings hostage because the final payment didnt clear the banks fraud approvals on the day. There was no communication this was a requirement until halfway through move day.
We paid a very large fee. Simpsons margin was huge yet the office staff deployed dirty tactics to sweat me of additional money wherever they could.
All the subcontractors used were good and this is the one good thing I’ll say about the service, they used good subcontractors and they managed to find one at short notice when they realised the vans didn’t have enough space. But better to go direct with Rangoon Removals or similar for a better service and price.
We also had a smaller issue where the movers didn’t know how to reassemble furniture (we paid for disassembly & reassembly). They said whoever disassembled should reassemble but sadly Simpsons had sent different subcontractors so it was a bit disjointed.