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Relias Reviews 139

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and patience of the staff, noting their ability to troubleshoot issues and provide solutions. Many people also praise the customer service for being attentive, knowledgeable, and effective in addressing concerns, often going above and beyond to educate users on processes. The product itself is often described as having great, useful content, with many appreciating its ease of use and the variety of courses available. However, some people were dissatisfied with certain aspects of the user experience and service. Reviewers occasionally found the platform complicated to navigate, mentioning issues with too many steps to reach a goal or difficulties moving freely through courses. There were also mentions of trainings being tedious, repetitive, or having an unengaging presentation style, with some wishing for more interactive elements or printable resources. A few other people also felt that customer service could be inconsistent, with some experiencing slow responses or incorrect information.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the platform for being easy... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the great services,... See more

Product

Customers had positive experiences with the product. Many reviewers found the product to be very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The information is all great and very helpful. I love that it is self paced and keeps track of all courses completed. I would love to see some more interactive videos and audio trainings because readi... See more

Rated 4 out of 5 stars

Customer service is great. IIt would be 5 stars, but it's a little complicated to maneuver throughout the program - too many steps to reach one simple goal. Also, the courses that are not self-paced m... See more

Rated 4 out of 5 stars

All of your support agents that I have worked with the past few weeks have been very helpful. I really love when they educate me on processes, as I am still learning all of the capabilities of Relias,... See more

Rated 4 out of 5 stars

Customer service is really quite helpful from the simplest question answered through Riley the AI chatbot or your salesforce representatives. Even when they can't answer specific questions, the... See more


Company details

  1. Software Company

About Relias

Written by the company

Relias provides workforce enablement solutions that help healthcare organizations improve performance, reduce risk, and deliver better patient outcomes.

Trusted by 12,000 healthcare organizations and 4.5 million healthcare workers, Relias helps teams:

  • Reduce cost and operational risk
  • Improve staff retention and engagement
  • Enhance patient experience and quality of care

The Relias Platform brings together connected solutions across the workforce lifecycle, including:

  • Learning
  • Performance
  • Compliance
  • Quality
  • Recruiting

By combining insights, workflows, and targeted interventions in one platform, Relias enables organizations to take meaningful action at the right time.


Featured Solution: Relias Compliance Pro Suite

For organizations looking to modernize compliance management, Relias Compliance Pro Suite simplifies policy oversight, strengthens regulatory alignment, and reduces compliance risk.

The solution unifies policy management, AI-powered regulation tracking, and risk visibility into a single, easy-to-manage platform—helping compliance teams stay ahead of regulatory changes without added administrative burden.

  • Automated policy assignments and attestation tracking
  • Real-time regulatory updates and change monitoring
  • Clear visibility into compliance risk and readiness

Compliance Pro integrates seamlessly within the Relias Platform, making it easier for organizations to scale compliance efforts while supporting workforce and patient outcomes.


Contact info

4.0

Great

TrustScore 4 out of 5

139 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great training option

Relias is an easy to navigate platform with so many options for accomplishing staff training! This has been a great and reliable training option for our team.

7 December 2025
Rated 5 out of 5 stars

My experience with Relias has been…


My experience with Relias has been great because the platform is intuitive, well-organized, and easy to navigate. The training modules are broken down into manageable sections, which makes learning feel less overwhelming and more engaging. I also appreciated the variety of content formats—videos, scenarios, quizzes—which helped reinforce concepts in a meaningful way.
What is the company doing well?
Relias does an excellent job of providing evidence-based, up-to-date training that’s relevant to real workplace challenges. Courses are practical, not just theoretical, and the built-in assessments help ensure the learning sticks. The platform also tracks progress clearly, which motivates learners and helps organizations maintain compliance without hassle.
Constructive suggestion:
One area for improvement would be streamlining the user interface on mobile devices. While the desktop experience is strong, mobile navigation could be smoother for people who want to complete training on the go. Adding more interactive elements—such as simulations or branching scenarios—could also make complex topics even more engaging.

25 November 2025
Rated 5 out of 5 stars

Amazing Client Success Manager

Our Client Success Manager, Stacey Craddick, has been extremely supportive in helping me develop and implement training goals for my organization and in ensuring we are getting the most out of all that Relias has to offer.

12 May 2025
Rated 5 out of 5 stars

Easy to follow with clear directions.

Easy to follow website with clear directions of what modules need to be completed first, second and third. Ability to send automatic email notifications regarding training deadlines to employees if you utilize this option. Can send emails to employees if new courses are added to employees training.

20 November 2025
Rated 3 out of 5 stars

Not enough trainings relevant to…

Not enough trainings relevant to residential shelter care.

Wish Brain Sparks were available for our created trainings as well. I do like Brain Sparks.

It would be nice to have more trainings in Spanish.

Date of experience is Feb 2017 to Nov 20 2025.

20 November 2025

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