relay.delivery Reviews 

Relay have lost two of my parcels in the last week.

Will never use them again, sounds like this actually is a common experience. How is it possible they're still in business.

Would not use again if at all possible. Sent Vinted parcel through them. Their scanner didn’t register my parcel but it was taken from the shop…never to be seen again. Emailed Relay for some help to track it…no response. Don’t use this service if you can help it!

absolutely shocking. they make every other delivery companies look like they are at the top of there game, and relay are worse then the time of the Hermes times! so many lost parcels, late parcels waiting 2/3 weeks for a UK delivery sometimes longer! and I'm getting messages my parcel when it's ready to collect but it's not, was a false message. it's just getting worse. I would say avoid like the plague! I've now removed them of as a choice as delivery on vinted!
the whole process of delivery seems good and easy on paper, but as soon as it's in the hands off them it all goes wrong! to get hold of customer service is non existent. just a joke!

First time ive used th via vinted and they have lost my parcel. What a joke of a company.

Purchased 2 separate items through Vinted which are being sent through relay. Updates have stopped & still no parcels. Relay are actually shocking & should be removed as a delivery option!!

Absolutely terrible company AVOID AVOID AVOID !!! Honestly don’t know why they give you tracking, they give no updates whatsoever and always takes ages to come. 7-10 days for UK delivery’s.

Absolute joke of a company don’t know how they haven’t gone under.

Ive only come to write this review after multiple terrible experiences.

Used it to send a vinted parcel, dropped it off at parcel shop and it never got sent to the buyer. It has now been 2 weeks and they claim I never sent in my parcel - so they have just lost it and will not reply to my complaints.

Another one!

Same thing, dumped my package outside in heavy rain and left! They clearly hate their job, do something else!

If i could give 0 I would do. Relay are a disgrace. Parcels take weeks to be delivered once they receive them. You get multiple requests to select delivery point options then hear nothing. I currently have 1 parcel lost in their system for over 4 weeks and 3 other parcels that are lost in their 'ether'. Going forward i will not purchase anything being delivered by Relay. They are Sharletons.

Why this company has to try to force items through a letterbox that clearly don’t fit I have no idea. Try knocking at the door it isn’t that difficult.

If you could actually contact them it would be the first advantage!
My parcel has been with a courier for 7 days and no way of getting in contact with them! I would never use them but my Vinted seller did!

Sent two separate parcels using this post and both still not arrived 12 days later and no updates on tracking too. Cant do a thing until 25 or more days have lapsed with Vinted too! Now I have taken them off the choice off postage ! Terrible service and so many complaints here why is nothing get done about it??

Second time leaving a review - my parcel has not arrived and Vinted says it may be lost. I think otherwise. I think you guys have munched on my parcel and ate it or something please give me back my parcel
update: my parcels came but I think the courier munched on it cuz it took a while to come

Absolutely terrible service, slow delivery and when delivered completely wrong package.
Won’t be using again.

The only thing they seem to get better at is getting worse..Three phone calls by someone who could hardly understand or talk english trying to tell me he couldn't find the address, despite having driven past it, and it having two large ten foot signs at the entrance and being less than a 100 yards away.. Eventually he must have found it and decided to leave it unattended, 6 inches inside the gate for any passer by to pick up..

Lies about delivery attempts.

The reason your parcels aren’t delivered is that Relay pay so poorly per parcel they can’t get couriers to fulfil the contracts they have signed up to.
At the minute they are paying couriers £0.75 per parcel.
Sounds alright till you look into to it.
No1 couriers are asked to agree to routes night before at a rate, normally around £45 pound in my area for about 50 drops.
No 2 couriers turns up and route has been devalued by 20% everytime without fail.
No 3 Relay route plan very badly, they’ll estimate a route at say 30km. Unfortunately they would mean driving up canals, one way streets etc if you followed it. It has been reported to them by multiple couriers but they ignore it. routes are really about 30-35 mile (48km).
No 4 the delivery app is crap and doesn’t upload images pod etc. this leads to couriers being suspended because of their crap tech, which further delays delivery.
No 5 all this taken into account, fuel, relay mucking you around etc the couriers wage per hour minus fuel is around £8.
Key takeaway for all the people moaning on here is that if you pay peanuts expect the service to be at the level of value you have given it

If I could give no stars I would. This company doesn't even meet the basic functions of a delivery service. Twice now I've had notification of a delivery to a pick up point, only to be told by the shop that it's not there - one told me that the drivers just drop stuff off wherever they feel like it, but they can't see where on the system. I also can't see where it's actually been left, so no way of picking it up and both times packages have had to be returned to the seller. Useless.

When it works, it works well, but this week I’ve had 3 parcels with Relay that completely stopped tracking after dropping off at the shop. Turns out they’ve not been collected yet so think something has gone terribly wrong as this is nearly a week its been stuck at the shop without collection

Currently have 4 parcels lost by Relay - what is the point of using Relay, I might as well ask the people I am buying from to just chuck my purchases away!
Relay you are a disgrace!