relay.delivery Reviews 453

Tell you they've failed delivery when they havent even tried. Wait in all day, told 2 stops away then nothing. Just a message to say they attempted delivery, to who? Not me, ring doorbell showed nobody and I was in all day. Not the first time either. Useless company

0 stars for Relay just like their 0 f*cks given!! when you parcel takes weeks to get to the other end, when its only a couple of hours drive away. Absolutely rubbish service AVOID!! its too much hassle!! They are useless!!!

Every delivery by these useless bags of tripe have been left outside of my building they do not even ring my buzzer just send a message as delivered to a safe place what a joke would be more safe if it was on the moon morons. I will actively avoid any company who use these clowns for delivery from now on because I am sick of having to hunt for my parcels given I have paid for delivery due to my health issues and not getting the service obviously the company are not bothered because loads of people have complained yet nothing has improved. AVOID.

Would have given a no star if possible. Tracked an item from SHEIN and it was out for delivery for a week and still no sign of the item. When you try and track it in their website still the same delivering today. Absolute rubbish, if you’re going to setup a delivering company actually do your job like other couriers or just close your company. You are giving people unnecessary grief. NEVER EVER USE RELAY if you want people to receive your parcels.

Would give 0 but not an option. Put delivery tag on wrong package then sent it (i never got money back). Other package not even sent after a week. Awful company, dont use if you want you items delivered. Customer service useless probably because of the sheer amount of complaints.

Crappie company should not be in business.Their drivers are liars and can’t do their job properly. I am disabled and rely on my deliveries they don’t even deserve one star

Delay relay.
Avoid where possible.
Lost parcels. Snail slow del8veries.
I don't trust them.
Are they owned by Evri? Another terrible delivery company

I’ve send two parcels one ok one no one know where it is !!!! No insurance no tracking nothing !! And where is my parcel ?!!

Despite collecting driver being at Frimley Green Service Station when I dropped off my parcel today & despite it having been processed with its label, driver couldn’t be bothered to open their bag to take it. Very poor service & attitude 👎🏻

Didn’t recieve my parcel wen said delivered and sat it waiting no body knocked the door also camera see him walking away with parcel

Parcel sent from Vinted for delivery by May 26 now told it has been extended to June 26. Customer service don’t reply and Vinted not interested

I kept on getting messages asking me to 'nominate a safe place' to leave my parcel(s). My front door goes straight on to the street and I live on the end of the row. There is no genuinely safe place. Two days in a row I had parcels delivered where the driver didn't bother to knock on the door (people were in) and just left the parcel at the front door. In one case they sent me a confirmation of delivery saying it was left in an enclosed porch. No it wasn't! I can honestly say that if in future I knew what I bought online was being delivered by Relay I would request a different courier or cancel my order. Clearly their business model is to just get things off their hands as quickly as possible without any consideration for who they are delivering to. It's a pity you can't score a business 0 stars on Trustpilot. They don't reply to anything either.

I have had a horrible experience with relay via vinted. This is my first time using this new courier service and the order was placed through Vinted.

I received the notification claiming my parcel was ready for collection. Despite checking back with the store daily the parcel never arrived.

When I went to the store to collect the shop keeper had 3 large bins on parcels and told me to go through them and find my parcel. Upon checking 2/3 times I could not find it. The shop keeper was very rude and unhelpful stating that if it’s not there it’s not his problem.

I went back daily within the window but no sign of the parcel. I am worried that due to this practice of customers helping themselves that it may have been stolen and therefore also will not be able to be returned.

I contacted customer services through the online form as no telephone number is available. They promise you will receive a response within 48/72 hours. I sent this form on the 22nd of May and am yet to receive a reply instead I have just had multiple notifications telling me to collect my parcel and then that it is being returned to sender when it has clearly been lost or stolen.

Awful service. Sent a parcel on 29th April. It now says lost in transit. Contacted customer services but no reply. Never using again.

Mixed parcels up and bloke at newsagents said it wasn't the only case of this happening. If I could give no stars I would. Please don't use

Bought an item on Vinted 3 weeks ago . Was posted 3 weeks ago . Still not seen it . They never reply to messages . Still dont know what happened to it . Dodgy firm . AVOID .

Terrible customer service with a standard 72 hr response time if you are lucky. Tracking says it's out for delivery but they never appear and just bump to the next day and the next and the next again. Just appalling

I’d give 0 stars if possible. This company is an absolute Shiite. The first and only time I’m sending a parcel through them they went incommunicado for a week then updated my tracker as “lost in transit” no calls, no emails. I tried reaching out to them through email, no response. They haven’t got any number to ring either.
Can’t even recommend them for my enemy.

Shocking they do not attempt to knock the door even when my car is parked on the drive !
1st delivery went to the wrong address
2nd delivery left in front of my porch, car again on the drive and in front of my house is not my safe place !
3rd delivery delivered to safe place but I was in, I watched him drop it over my fence didn't knock or ring my doorbell
Really need to start making an effort with their customers its frustrating