relay.delivery Reviews 

Placed two orders with Shein, one was "attempted" on Monday but failed due to an issue with my address. I checked and everything is correct so I have no idea. Now, three days later they're still not trying to deliver order #1 despite Shein showing as issue resolved (even though nothing changed)
I do not believe they even tried as nobody else has issues finding where I live ... even Evri can find it and don't lob deliveries in a random gardens.

Absolutely horrific!! A parcel i posted 8 days ago seems to be taking a tour of the world... its only going from Liverpool to Wexham, I could of delivered it myself under 4 hours. Posting and delivery with this company is absolutely abysmal!!! Avoid like the plague!

I gave them a safe place to leave my parcel inside porch they could not have opened the door and leave it there instead they left it out side the front door and took a photo idiot now I am £69 out of pocket because no one is answering my emails (3064366)
Anthony

Very bad service parcels go missing all the time never using these again will stick with evri and royal mail absolutely shocking service

I think at this point vinted need to serious remove these as a courier because myself and other people are all waiting on orders weeks have passed now and by looking at reviews it’s wide spread

Relay are by far the worst delivery company I’ve ever come across. They received my parcel as myself and the retailer have evidence they picked it up. But they stole it and cancelled my order, I wasn’t able to claim back delivery cost. They stole a precious gift for my grandson. Disgusting customer service and ignored every email I sent.

This is got to be the most unprofessional delivery firm going totally shit customer been waiting 2 weeks for parcel to be delivered still no update. Never using again obviously they can’t deliver on time it’s bullshit

Terrible lost 6 of my parcels this week.
Tracking is awful the worst ive seen.
Updates take days to update if it even updates at all.
Parcels may not even arrive...
Customer service is non exisentent...you submit a request through email and your told it will be reviewed in 72hrs and someone will get back to you....they absolutly never do.

AVOID USING THIS DELIVERY SERVICE
VERY BAD.

I NOW REFUSE TO USE THIS SERVICE TO BUY OR SELL ITEMS. And will now use every service but this one.

Use at your own risk of loosing your parcels. 0/10 trash service

Wish you could leave 0 stars.
No one responds when you "create a ticket".
Vinted need to cease trade with this shambles of a courier.
You've taken on more than you can chew Relay!

They make Evri look incredible!

If you are about to buy anything from Vinted, check if the courier is Relay and if so...DO NOT BUY. You wont receive the item.

I think I'd trust a blind carrier pigeon with one wing to do a better job

One star and that's being generous!! 4 parcels lost in a week, tracking never updates. Email's ignored, no contact number to call. Parcels ready for collection and not ever delivery,the list goes on! Dreadful courier service. Vinted need to stop using this shower of s**t company.

This company is terrible. Packages just stop moving after being picked up from the collection shop. I have paid them to deliver my package. If they are a delivery company that is what they should do.

Absolutely awful. Had a package with them being delivered from the USA that I ordered mid August. It got to the end of September and the tracking status still said "on its way." I sent numerous complaints and messages and only now have they admitted that the parcel was lost and they will get me a refund. But it's not just international shipping, even parcels shipped with them from the UK seem to get lost or take 3 weeks for a delivery that was supposed to be 3 days. I should've learnt my lesson the first time and just avoided them. Delivery that cheap will never be good.

Absolutely shocking delivery service. Needs closing down now .

Terrible company, I cannot believe anyone would ship with them. Ordered from Vinted and they’ve messed around with the parcel and provided mixed information, horrid communication. No idea what’s happening!

Dispatched a boxed item sold through vinted. Box arrived without item so it had clearly been stolen by the courier. Avoid using this untrustworthy company

Absolutely shocking service from Relay. The delivery staff have repeatedly arrived at the student accommodation complex I manage and, rather than bringing parcels into reception to be handed over safely and securely, as every other courier does, they simply dump them around the grounds for anyone to pick up.

This is completely unacceptable. Residents pay for their items and trust that their deliveries will arrive safely, yet I’m left dealing with upset residents who have had parcels go missing because they have been left unattended in communal areas.

This is not a one-off incident; it is a recurring issue. It shows a complete lack of care, professionalism and responsibility. Parcels should be delivered securely, not abandoned for anyone to take.

Relay urgently needs to address this issue and ensure its drivers follow proper delivery procedures. Residents deserve better than this.

Worst company ever no contact details for inquiring about delivery more than two weeks and still know update has the same status constantly your parcel is being prepared. Please avoid

Three times Relay has failed to deliver my Vinted parcels to my home, instead taking them to an inconvenient collection point without my consent. Their excuse? They couldn't find my address, despite having successfully delivered there before.

I've paid extra for home delivery, not an hour-long round trip to collect my parcels.

Complaints to Relay have gone unanswered, while Vinted has been equally unhelpful.

The worst part isn't even the inconvenience, it's the complete lack of accountability. Customers pay for a service, don't receive it, and are left to deal with the consequences.

Appalling service, zero accountability and absolutely no respect for customers.

Absolutely diabolical service, if packages actually do arrive, they are always late, even when marked as out for delivery, for multiple days, some times even get that delivery was attempted, even though CCTV proves otherwise. The company is NOT fit for purpose.

Disgusting service vinted and tiktok need to address this people will not tolerate using there hard working cash
On companies that turn a blind eye so they can line there own pockets.