Reitmans Reviews 67

I have always loved Reitmans. The Kamloops location is a beautiful store but I feel very pressured by staff and management when I shop there. I prefer to go to the Market Mall when I come to Calgary. Karen and the girls are extremely helpful and personable!

Customer Service is useless returned two items by mail with Canada Post it was signed for by them as having been received on Monday. Got an email saying they received both items. Got an email TODAY saying refund for one of two items. Both were in the same parcel customer service said sometimes they process things five days apart. This makes ZERO sense! Give me my god damn money back you scammers! A ticket also was opened the sheer incompetence of customer service is astounding.

Worst customer service experience i have ever had with a company. Will not shop with them again. They do not offer hassle free returns so shop with caution.

I shopped at Reitmans at CF Toronto Eaton Centre in Toronto. The store manager, Chloe, was extremely kind and supportive with my shopping needs.

However, I didn’t give 5 stars because one of the staff members was rude and cold when I asked some questions about discounts that the company was promoting. Chloe later found out about the situation and apologized on behalf of her staff.

Overall, I still had a great shopping experience thanks to Chloe, the store manager.

lots of great cothes

I bought two sweater dresses from Reitmans, well styled,not too cheap, not too expensive. Exactly what I wanted. Unfortunately they started pealing DURING the first wear.

Just logged in to my account and found that there is no previous information. Everything has been deleted. All previous orders as well as everything in the wishlist. When I called to find out if it was just a glitch he told me no, everything on everyone's account has been deleted. Wow. After shopping at Reitmans for many many years I will start shopping at Simons if this is how Reitmans treats their customers.

I was in Reitmans at Southgate Centre in Edmonton yesterday and met the most exceptional sales clerk named Lupita.
I have never met anyone as friendly, personable and helpful in any ladies wear store I have shopped at in the past. She has the most exuberant personality and is definitely in the right job. She should be promoted to manager at this location. Thank you Lupita for being a wonderful sales clerk!

On December 5th I ordered a gift card from Reitmans, believing it would arrive by Christmas. The website said the gift card would arrive in 4 to 9 business days. On December 19th I called customer service and I was told the gift card had not even been mailed yet. Now at the last minute I have to make an additional trip to find an alternative gift.

Why was the website saying 4 to 9 days? Why was I not informed either when ordering or later by email the 4 to 9 day delivery was not going to happen.

Reitmans is showing a total lack of respect for customers.

I ordered gift cards.
2 weeks later, no gift cards yet.
I called and the guy I was being deliberately vague. I finally got it out of him that they hadn't even shipped yet.
I asked for a refund because the gift cards wouldn't arrive in time for xmas. They told me gift cards are final sale.

Thanks for nothing

At Kingsway location, not a greeting, or any help offered. Nice selection of clothing though

Ordered Sept. 23/25, order scheduled to arrive Oct 07/25. I have ordered from China and had faster delivery, be aware of the length of time. Very disappointed order for holiday won’t arrive in time. Talked to customer service and basically they were of no help and gave me the run arounf

My order was “undetectable” for over a month. I phoned and emailed 10+ times and was told it was en route. After a month, they finally admitted the order was lost.
No part of the order was delivered but they withheld $55 from my refund and stop responding when I asked why.
NEVER going to give this company my business ever again!!!

I wish I could put a negative 1.. no wonder they closing some location’s I spoke to a [ customer service representative ] The worst experience I’ve had ! Please clean up your customer service staff. So very rude and very demanding . I really don’t leave a reviews, I am so piss**d off and angry !!

Buyer beware - if you are ordering online, the item you receive may NOT be what was described. Ordered a pair of shorts, stated that item had FOUR functional pockets, thus my reason for ordering them. Product arrived with only TWO front slat pockets and NO back pockets. One cannot trust the written description.

Poor. Ordered online product. Order was cancelled by reitmans. 6 weeks later still no refund. Contacted them numerous times by email and by phone and they told me it was being processed. Never happened.

I had a really bad experience 2 times as i bought skirt and went for checkout the customer service is very bad.
Staff don't know how to talk even their body language is like that why they are serving to clients. Moreover, she don't even interested to inform policies and discount options as she was not interested to tell me to register i dont know why she is not interested to give first time buyer discount than i said i want to register then she register me like bad faces
I ll. never buy from them again

Very very bad customer services

I had just tried on a grey blazer in a fitting room and I went back the floor looking for a sweater to go with it. The clerk was serving a lady at the register and left the lady and came and asked me "is that your jacket?" I said "no it's yours, why?" Hesitating she said "Oh! we think it looks good" and went back to serve the lady. It's Jan 31st I was wearing black jeans and their jacket. My purse and my Winter coat were still in the fitting room. Why would she think that I was trying to steal the blazer? I felt offended that she would insinuate that I was stealing the blazer without observing that I didn't have my purse nor my Winter coat with me. I did buy the jacket and ordered and paid for a stripe sweater. The store was not busy at the time, she had all the time needed to follow me and make sure I was not stealing it. South Surrey store Reitman's

I was a Reitmans fan for several years. I had a T-Shirt I loved, and when years later, I saw the same T-shirt available (online) in another colour, I got it happily. It fit perfectly (just like the old one). I cut off the tags, washed it in cold water, and flat dried it. When it was dry, I found that it had shrunk at least one size LENGTHWISE. The shoulders fit the same, but it was now about 2 inches too short. I wrote a detailed email to Reitmans (compete with pictures, comparing the new T-shirt with the new, to show how it had shrunk). The reply I received asked me to write all the details again. I did. I waited. Some time later, I got a reply saying that they needed to see the tags. I then wrote every detail again, including why the tags were cut off. I waited. I got another reply saying that they considered the material to be defective, and that I should send the item back (out of pocket, no shipping label), and that *if it had the tags*, I would be reimbursed. I wrote again: No Tags. Here's why. (Again.) I got a reply on January 3, 2025 that if I send the item back BY DECEMBER 14, 2024, I would be reimbursed for the defective item. The experience was sickening, grotesque, and I will never shop at Reitmans again. I only gave my review 1 star so that others may be warned about the quality control and so-called Customer Service at the store. Go elsewhere if you want a good experience, and don't waste your time or money.

My brother bought a gift for me through the Reitmans website. Unbelievably, this item was not sold by Reitmans. It appeared to be sold by Reitmans, the receipt came from Reitmans and I even got Reitmans “bucks” (whatever that is). But when I tried to return it, I was told I’d have to return it to some mysterious independent vendor. I was given a plastic bag and told to find a the vendor and mail it back at my own expense.
Having been a Reitmans customer for decades, I can’t begin to explain what disappointing experience this has been.
Reitmans has chosen to be deceptive and has shown complete disregard for its customers. Even a 40 minute conversation with “customer service” failed to convince the agent that as the customer, I should not be asked to “find the vendor and mail the merchandise at my own expense”. It’s an outrage.
But, the greater lesson is for Reitmans to learn. This practice will alienate loyal customers, who will, like me, never set foot in a Reitmans again.