Reiss Reviews 8,025

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 7,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting the excellent fabrics, tailoring, and fit of the clothing. Many also appreciate the quick and efficient delivery service, with items often arriving promptly and well-packaged. The overall service, both online and in-store, is frequently described as professional, helpful, and exceptional. However, some people mentioned issues with order fulfillment, including delayed deliveries and items arriving in poor condition or with missing parts. A few other people also felt that the quality of some items did not meet expectations, citing problems like loose threads or poor tailoring.

What people talk about most

Product

Reviewers frequently express satisfaction with the product quality, often describing items as lovely,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the great quality of products, fabric,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising quick and prompt delivery,... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and speed of the ordering... See more

Service

People report positive experiences with service, often highlighting the friendly and professional assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knocked off one star because the goods ordered to click and collect Next are not always available the next day and can be delayed up to a further 48 hours. I figure it may not be reiss at fault but t... See more

Rated 5 out of 5 stars

I purchase lots of theur ladies clothes. I was trying to order more bodysuits & couldn't. I contacted Reiss & they were brilliant at getting back to me. However extremely disappointed that no bodysuit... See more

Rated 5 out of 5 stars

I have two recent experiences with Reiss to review - one is an online purchase and the other is in-store purchases I made when I went to pick up my online order. Online - smooth process, I received th... See more

Rated 5 out of 5 stars

I purchased the light grey lyocell tapered trousers and although the colour wasn't for me, I was impressed, as usual, with the next day service, along with the careful packing of the trousers. I par... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

Great sale

The clothing is quality and you can find good options in the sales, depending on what’s available and how soon you need it i.e style and right size needed for last minute function.

15 May 2026
Rated 1 out of 5 stars

I can't give 0 stars

I can't give 0 stars - they took my money and never posted the goods. nightmare to get hold of to resolve

22 May 2026
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Reply from Reiss

Hi Ann,

We are so sorry to hear that your goods have still not arrived and we appreciate your feedback, we will reach out to you directly to discuss this further.

The Reiss Team.

Rated 4 out of 5 stars

I ordered online

I ordered online, the delivery was prompt, I decided not to keep the purchase and staff at the shop were friendly and it was easy to make the return.

4 June 2026
Rated 3 out of 5 stars

Quality not great for the price

Order went missing with Evri but customer service were quick to send a replacement which was good. However, I ordered the Luca Tumbled Leather Trainers and have to say, the quality is not great for the price. Already the stitched sole is beginning to come apart and the leather quality doesn’t feel great either. Would genuinely find the same quality in H&M.
Pretty disappointing to be honest

7 May 2026
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Reply from Reiss

Good Morning Lorne,

We are so sorry to hear about your trainers becoming faulty, this is not the level of quality we expect. We will reach out soon to resolve.

The Reiss Team

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Lovely jacket, stylish, a bit different from the norm which I like and luxurious fabric. Ordered a size 12and fits perfectly. Very happy.

11 June 2026
Rated 3 out of 5 stars

This is a lovely outfit obtaining it more problematic

This is a lovely outfit, bought for daughters graduation but sure versatile enough that she will have plenty of opportunities to wear.
Reason for three star rating is that I was unable to buy all three pieces on line due to stock levels- I ended up having to drive to nearest store to collect jacket, which of course was slightly grubby from being ‘in-store’ and I did not get the on-line discount! Given that Reiss clothing is advertised on super thin models, surely there should be more supplies of the 8,10 and 12 sizings, given that is clearly the target market!!

11 June 2026
Reiss logo

Reply from Reiss

We appreciate you sharing your experience. We are sorry to hear about the inconvenience you faced with stock availability and the condition of the jacket. We are reviewing our inventory management and quality control processes to prevent similar issues.

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