Reiss Reviews 8,265

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 7,255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including clothing, accessories, and shoes, often highlighting the excellent materials, design, and comfort. Many appreciate the diverse range of styles and sizes available, making it easy to find suitable items for various occasions. The service is frequently described as excellent, with efficient online ordering, prompt delivery, and clear communication regarding order progress. However, some people were dissatisfied with delivery issues, including delayed or undelivered items, and instances where products arrived damaged or poorly packaged. A few other people also felt that the quality of some products did not meet their expectations or that items were not properly prepared before shipping.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the excellent design, materials, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast delivery times and the... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the online ordering process... See more

Service

People report positive experiences with service, often highlighting great quality products and fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered several items, including the navy polka dot-trim occasion hat. When l received the order, the box was badly damaged, the hat had been completely flattened, was unwearable. No effort had been m... See more

Rated 5 out of 5 stars

Reiss stock a variety of good quality clothing & accessories. It also stocks a good range of clothing sizes. I like that Reiss uses viscose, linen and cotton rather than polyester. The convenience of... See more

Rated 5 out of 5 stars

Most comfortable shoes from Reiss. Purchased the pink kitten heel, really pleased with the colour, quality and comfort. I have purchased shoes both heel and non heels from reiss previously and they al... See more

Rated 5 out of 5 stars

This was a top and trousers bought for my Wife. They are beautifully designed and well made. We weren’t sure of the fit of the trousers and ordered an additional pair in the petite size. They were per... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 2 out of 5 stars

Haven’t received it yet and no idea…

Haven’t received it yet and no idea when it’s coming if not here by 4 July will return it

21 June 2026
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Reply from Reiss

Hello,

We appreciate you sharing your experience. We are actively looking into this and we will reach out directly to resolve this for you today.

The Reiss Team.

Rated 5 out of 5 stars

Ordered top and shorts set

Ordered top and shorts set. I would say the shorts are true to size, the top runs slightly on the large size.
Beautiful outfit and delivery was very quick.
Will definitely order again as the quality is amazing. Cant wait to wear it.

14 June 2026
Rated 1 out of 5 stars

These trousers were huge and the…

These trousers were huge and the quality wasn’t what I would expect from Reiss

21 June 2026
Reiss logo

Reply from Reiss

Hello Julia,

We're sorry the trousers didn't meet your expectations. We'll look into this feedback. We will reach out directly to look into this further.

The Reiss Team.

Rated 5 out of 5 stars

Great experience

Great experience, the lady that dealt with me was prompt, professional and very helpful. You have a great member of staff so keep her. Don't get many staff that deal with things straight away! Send her my thanks.

14 June 2026
Rated 5 out of 5 stars

Most comfortable shoes from Reiss

Most comfortable shoes from Reiss. Purchased the pink kitten heel, really pleased with the colour, quality and comfort. I have purchased shoes both heel and non heels from reiss previously and they always are so comfortable to wear. Definitely worth paying for good quality shoes that I can actually wear all day or evening.

21 June 2026
Rated 1 out of 5 stars

I am a regular customer

I am a regular customer. I ordered 2 blazers the first delivery did not arrive and was then replaced by another delivery - then both deliveries arrived. The quality of the products was not to your usual standards so I returned both to my local store and I’ve not yet received a refund.

5 June 2026
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Reply from Reiss

Hello Chris,

We are truly sorry to hear about the issues with your recent blazer order, the quality concerns, and the delay in your refund. We are actively looking into this for you. We will reach out directly to look into this further.

The Reiss Team.

Rated 1 out of 5 stars

Have ordered same products twice but…

Have ordered same products twice but both times have failed to arrive!

20 June 2026
Reiss logo

Reply from Reiss

Hello Maria,

We are very sorry to hear your orders have not arrived. We will reach out directly to look into this further.

The Reiss Team.

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