Reinforced Beds Reviews 718

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, sturdiness, and robust construction, often highlighting their durability and strength. Many people found the ordering process easy and appreciated the efficient delivery service, noting that items arrived on time and were well-packaged. The customer service also received positive remarks for being helpful and professional. However, some customers experienced issues with delivery, including delays, incorrect items being sent, or poor communication from the courier. A few reviewers also mentioned difficulties with assembly, such as missing parts, ill-fitting components, or challenging screw accessibility. There were isolated reports of product defects, like damaged headboards or collapsing mattress springs, and some found the mattresses to be very firm, requiring a topper.

What people talk about most

Product

Users describe positive interactions with product, highlighting its strength, sturdiness, and quality. Many... See more

Quality

Clients share positive opinions on quality, frequently praising the sturdiness and robust construction of the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the prompt and... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent customer service,... See more

Order

Reviewers highlight positive aspects of the ordering process. Many customers found the online ordering to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a poor experience with another company who went out of business the day after I placed an order I was a little wary of other online bed companies. But after lots of research settled on Reinforce... See more

Company replied

Rated 5 out of 5 stars

Black metal framed reinforced beds: Excellent product strong well made and just what we needed. Easy to put together and suitable for any bedroom setting. Would strongly recommend I have 3 differen... See more

Company replied

Rated 5 out of 5 stars

Recently brought the suffolk small double bunk beds, absolutely great beds, solid wood, great price. Ordered late 23rd November 2025 received within the time stated, just 5 days before Christmas... See more

Company replied

Rated 5 out of 5 stars

Mumma Mia! What Awesome service. Katie was a breath of fresh air and quite literally put to shame all other customer service agents. What a difference to Ai communication. She put my faith back into d... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Furniture Wholesaler
  5. Mattress Store

About Reinforced Beds

Written by the company

Reinforced Beds are a family run, online only retailer specialising in very strong beds and durable mattresses based in the UK. Our collection consists of heavy-duty frames constructed from the strongest materials. The range include wooden bed frames, metal bed frames, upholstered beds (including bedsteads, ottomans and divans) and bunk beds.

Our stock is suitable for both domestic and contract customers. We have supplied products to many different environments, such as large hotel chains, student accommodation refits and to the NHS direct to name a few.

Due to the build quality of our products, we have a wide selection suitable for people who are overweight and/or suffer from challenging behaviour. These products have been sourced and designed with the aim to be the solution for customers who require them most.

As well as an online retailer, we take great care in our products. As well as sourcing reliable and fantastic manufacturers to create our beds, we also manufacture select metal beds on site here in Norfolk! We also import some products directly to us, built to our own spec from overseas.

Our staff are on hand to discuss the best product for your situation. If you wish for a quote or even advice on your next bed base or mattress, please do not hesitate to contact us.

Why Reinforced Beds?

Written by the company

Strength You Can Sleep On
Every product on our website is specifically designed with reinforcement surpassing your traditional high street brands for longevity.
Express Delivery
We use express couriers who collect from us daily. Delivery can be made on all stocked bed frames and mattresses within 2 working days.
Assembly Services
We offer assembly services on all products. We pride ourselves on having a solution for all logistical issues!
Competitive Pricing
While we offer stronger-than-the-standard products, we do not charge a premium for the privilege. Invest in longevity today!

Unique Heavy Duty Guarantee

Up to 10 Years

Up to 10 Years

At Reinforced Beds, we don’t just promise durability – we guarantee it. Every bed frame we produce is built to meet our industry-leading strength standards, and our Heavy Duty Guarantee is your assurance of long-term performance you can rely on.

Whether it’s daily use, extra weight capacity, challenging behaviours or the test of time, our beds are made to withstand it all. That’s why we proudly offer up to 10 years of coverage on selected products. It’s our way of saying: you can sleep easy, knowing your bed is built to last.

Contact info

Tired of broken beds?

Invest in longevity, visit Reinforced Beds for THE sleep solution!

4.5

Excellent

TrustScore 4.5 out of 5

718 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Good service and good quality.

Although the order had to be done on line,there was always a person you can contact by phone.
They were very helpful on all three occasions I rang for advice.
The goods arrived when they said,the frame was put together and with the mattress purchased meant I had a bed in my new flat on the first night!

30 March 2026
Rated 5 out of 5 stars

Great products. Recommended.

The only negative I can give is the delivery, although worked out fine, was unclear what was happening and when.

The Langham HD quad bunk is absolutely incredible. Easy build and absolutely solid. No creeks or squeaks at all and feels like it could withstand anything you can throw at it.

The mattresses we got were the 1k pocket sprung mattresses which, on its own might not have been bad, we got the Air Flow Mattress Topper. Wow, absolute game changer. I'm getting one for our King-size too.

I would most certainly recommend the company and products that I've purchased.

27 March 2026
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Reply from Reinforced Beds

Thank you for your detailed feedback, we really appreciate you taking the time to share your experience!

We are sorry to hear there was some uncertainty around the delivery, and we will take that on board as something we can improve. It is great to know everything came together in the end.

We are so pleased you are happy with the bunk and found it sturdy and straightforward to build, and even better to hear how much of a difference the mattress topper has made!

Thanks again for your recommendation, it means a lot to us 😊

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Easy ordering, fast delivery for an outstandingly strong bed frame. The price is brilliant too. Well recommended

13 April 2026
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Reply from Reinforced Beds

Thank you for taking the time to leave such a positive review! We are really pleased to hear everything met your expectations, from ordering through to delivery and quality. Your recommendation means a lot to us!😊

Rated 2 out of 5 stars

Langham HD Quad Bunks

Langham HD Quad Bunks purchased as we've two growing boys in one room so wanted something sturdy enough for adults. Paid £1193 for bunks, mattresses and drawers. Off to a bad start with one of the mattresses outer packaging torn and mattress dirty in a corner AIT the couriers fault. Reinforced beds contracted and issue resolved.

Boxes opened and ready for building. Wood quality very good and impressed with thickness of parts supplied. Paint finish ok quite a number of pre drilled holes incomplete and had to drill out in order to assemble received a 7.5% discount as compensation.Instructions could have been better with components not labelled. I've a bit of experience in building flat pack so managed to work it out. Frames assembled and top bunk in position ready for wooden slats to be fitted. Well impressed with thickness of slats but when positioning on the runners at each side it became clear that they've been cut too short. Slats are supposed to be screwed down to frame and have pre drilled pilot holes for screws. Due to them being too short screws missing the rails in the inside of the frame. Quite a number of screws now showing through the wood. Really disappointed overall with the quality control on the finish of the product. Could be a quality product which I would expect for £1193 but a let down instead.

31 March 2026
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Reply from Reinforced Beds

Thank you for your detailed feedback - we are really sorry to hear about your experience.

We are pleased that you were happy with the overall sturdiness and material quality, but we fully acknowledge the issues you encountered with the finish, pre-drilled holes, and particularly the slats. This is not the standard we aim to deliver, and your comments have been shared with our production team to help improve quality control.

We did offer replacement parts or a refund to resolve the issue, and you chose the refund option, which we processed. The 7.5% discount previously applied reflects the maximum compensation in our terms and conditions.

We appreciate you taking the time to highlight these points, as it helps us improve both our products and customer experience moving forward.

Rated 5 out of 5 stars

After a poor experience with another…

After a poor experience with another company who went out of business the day after I placed an order I was a little wary of other online bed companies. But after lots of research settled on Reinforced Beds and so pleased that I did. Very good service and a quality bed base, strong and well made. Delivery excellent too, thank you.

10 April 2026
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Reply from Reinforced Beds

Thank you for taking the time to share your experienc! We understand your initial hesitation, so it’s especially rewarding to hear that we were able to restore your confidence. We are glad everything from service to delivery met your expectations and that you are happy with the quality of the bed base 😊

Rated 5 out of 5 stars

Great quality bed

Great quality bed, simple to put together and strong.

13 April 2026
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Reply from Reinforced Beds

Thank you for your feedback! We are so pleased to hear you are happy with the build quality and found the assembly straightforward. It’s great to know it’s meeting expectations for strength and durability 😊

Rated 5 out of 5 stars

One of the best beds I’ve ever had…

One of the best beds I’ve ever had super easy to fit together

13 April 2026
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Reply from Reinforced Beds

Thank you for your kind feedback! We are delighted to hear everything came together smoothly and that you are happy with your purchase. We really appreciate you taking the time to share your experience 😊

Rated 1 out of 5 stars

Damaged Bed, Property Damage, and Stressful Resolution

I am extremely disappointed with my experience purchasing a reinforced bed from this company.

The bed arrived in poor condition, the fabric was ripped, and there was visible mould on the wooden section of the headboard, which is completely unacceptable, especially for a brand new item.

I also paid extra for assembly, but during delivery and installation, the drivers caused damage to my son’s room by ripping the soft flooring. This has added further stress and cost to what should have been a straightforward purchase.

While I appreciate that the company has offered a replacement, the resolution process has placed a significant burden on me. I am now expected to source suitable packaging for a very large headboard and dismantle a heavy bed myself, despite the fact that this originally required a two-person team to assemble.

Overall, this has been a very stressful and disappointing experience. I would expect a company providing specialist furniture to take more responsibility for both product quality and the logistics involved in resolving issues when things go wrong.

14 April 2026
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Reply from Reinforced Beds

We are very sorry to hear about your experience and understand how frustrating this situation has been for you.

This is certainly not the standard of product quality or service we aim to provide, and we completely appreciate your concerns regarding the condition the bed arrived in. Issues such as damage in transit are taken seriously, and we have been working to resolve this as quickly as possible for you.

In terms of the resolution, we offered a number of options and arranged the one that best suited your preference. To minimise further inconvenience, we have organised for a specialist courier team to attend, dismantle the existing bed, and install the replacement components for you. While it is standard procedure for returned items to be packaged prior to collection, we recognised the difficulty in this case and made arrangements to support you further.

Regarding the damage to your flooring, we understand how upsetting this must be. As the delivery and installation were carried out by a third-party courier, any damage claims are handled directly with them, and we understand you are currently in contact to resolve this.

We do take full responsibility for putting things right where issues arise, and we have worked hard to reach a resolution that limits disruption to you as much as possible.

Rated 5 out of 5 stars

Thank you

Thank you! Finally after a year of sleeping on the sofa after an operation I found this website. I ordered the bariatric mattress. Ordered online on Saturday, got the order confirmation on Monday when they opened, applied for the VAT refund from them and it was sorted within 6 minutes and mattress delivered in the Wednesday! Delivery came exactly when they said it would and the delivery team they used were brilliant as well kept me well informed and were really polite and helpful! The mattress took some getting used to but after a couple of nights I’m sleeping great 😊 as others have said it is very firm, but give it time as now it’s the best nights sleep I’ve had I don’t even feel my husband tossing and turning during the night at all

11 April 2026
Unprompted review
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Reply from Reinforced Beds

Thank you so much for taking the time to share your experience! We are really pleased to hear everything ran smoothly from ordering through to delivery, and that the VAT exemption was processed quickly for you. It is great to know the delivery team provided a good service as well.

Most importantly, we are delighted that you are now sleeping comfortably again after such a long time. Your feedback means a lot to us, and we truly appreciate your support!😊

Rated 5 out of 5 stars

Brilliant bunk beds!

Brilliant bunk beds!! Solid look great are sturdy and great quality. Quick delivery, easy to order

10 April 2026
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Reply from Reinforced Beds

Thank you for your kind feedback! We are really pleased everything met expectations and that the whole process was smooth from start to finish. It is great to know the bunk beds are working well for you 😊

Rated 4 out of 5 stars

Beds are good but could do with holes…

Beds are good but could do with holes in the upright for the screws that secure the big dowels in the uprights.

10 April 2026
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Reply from Reinforced Beds

Thank you for your feedback, we really appreciate it! It is great to hear you are happy overall, and we will be sure to pass your suggestion on to our product team for consideration. Comments like this are really helpful for ongoing improvements.

Rated 5 out of 5 stars

All was good as expected

All was good as expected. Bed seems sturdy and delivery was as promised.

10 April 2026
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Reply from Reinforced Beds

Thank you for your feedback! We are really pleased everything met expectations and that your order arrived as planned. We appreciate you taking the time to share your experience!😊

Rated 5 out of 5 stars

Very sturdy and looks good

Very sturdy and looks good. Very pleas d.

9 April 2026
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Reply from Reinforced Beds

Thank you for your feedback! We are really pleased to hear you are happy with your purchase and that it’s working well in your space. We appreciate you taking the time to leave a review!😊

Rated 5 out of 5 stars

Happy customer

Happy customer. I've had one of their beds and now 2 sofas. Durable, well made and comfortable.

8 September 2025
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Reply from Reinforced Beds

Thank you for your lovely review, it really means a lot to us! We are so pleased to hear you have been happy with multiple purchases and that everything is meeting expectations. Thank you for your repeated custom, and we hope to assist you again in the future!😊

Rated 5 out of 5 stars

Bed the best I have ever bought

Bed the best I have ever bought, arrived quickly , packaging was perfect , easy to put up and the drivers were so helpful making sure they were put safely in the house as I have young children, only be buying from here from now on.

8 April 2026
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Reply from Reinforced Beds

Thank you so much for your kind feedback! We are delighted to hear everything arrived in great condition and that the delivery team were helpful on the day. We truly appreciate your support and look forward to helping you again in the future!😊

Rated 5 out of 5 stars

Good communication fast delivery sturdy…

Good communication fast delivery sturdy bed

7 April 2026
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Reply from Reinforced Beds

Thank you so much for your feedback! We are really pleased everything arrived quickly and that the bed is performing as expected. We appreciate you taking the time to share your experience 😊

Rated 5 out of 5 stars

Excellent experience- first time customer

I ordered bunk beds and a mattress on Easter Monday when the office was closed. As promised my order was dealt with the next day promptly. I received an email asking me to pick which day I would like the beds to arrive. The delivery company used was excellent. I was provided with a 2 hour time slot and received a call when they were around 40 minutes away. The beds were straightforward to build and are solid. Absolutely no noise when in use even when it's an adult. The memory foam mattress purchased to go on the top bunk is very comfortable as well. A 10/10 experience for me - would definitely use again.

7 April 2026
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Reply from Reinforced Beds

Thank you so much for taking the time to leave such a detailed review!

We are really pleased to hear the whole process ran smoothly from ordering through to delivery, and that everything arrived as expected. It is also great to know the beds and mattress are performing well and providing a comfortable, sturdy setup.

Your feedback means a lot to us, and we would be delighted to assist you again in the future!😊

Rated 5 out of 5 stars

bed is beautiful

bed is beautiful, quick service

7 April 2026
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Reply from Reinforced Beds

Thank you for your feedback! We are really pleased to hear everything met expectations and that your order arrived promptly. We appreciate you taking the time to share your experience 😊

Rated 5 out of 5 stars

Black metal framed reinforced beds:

Black metal framed reinforced beds:
Excellent product strong well made and just what we needed.
Easy to put together and suitable for any bedroom setting.
Would strongly recommend I have 3 different sizes of this product Double Small Double and a Single.

19 March 2026
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Reply from Reinforced Beds

Thank you for taking the time to leave such a lovely, detailed review! We are delighted to hear the beds have met your needs across the different sizes and that you found them straightforward to assemble. It is great to know they’re working well in your space. Your support and recommendation are truly appreciated!😊

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