Good customer service and friendly staff members. The price is acceptable. Maintenance of the Gym is some what inadequate, ie: The TV never worked, broken equipment takes sometimes months or over a ye... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use Regus offices often and the help at the front desk has always been very helpful and friendly. However, whenever I make a reservation I add my credit card # and receive an invoice marking 'paid'... See more
Company replied
The staff is great. Very friendly and helpful. The Office lacks a "vibe" We have been in various shared office spaces, and this one is very quiet. We are a creative team, and noticed that most tenants... See more
Company replied
I've been renting here for a little over a year now and I couldn't be happier. The building is perfectly located with a beautiful modern entryway that's always clean and welcoming. My office is bright... See more
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Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
United States
- regus.com
3.9
Great
22K reviews
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This company stole my "retainer" and…
This company stole my "retainer" and hasn't paid me back for over 3 months. They've given every excuse under the book - now they say I have to talk to an AI support person to restart the refund process.
21 April 2026
Unprompted review
Reply from Regus
Hi Allen,
I’m very sorry to hear of your dissatisfaction.
We fully understand the importance of receiving your refund promptly.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Well organized, great service
Your team went over and above to help with a last minute booking - we got to enjoy a great space. We will be back.
21 April 2026
Reply from Regus
Hi Danielle, thank you so much for your kind review! We’re delighted to hear the team was able to support your last-minute booking and that you enjoyed the space. We really appreciate your feedback and look forward to welcoming you again soon!
Reply from Regus
Hi Patricia, thank you so much for your kind review! We’re delighted to hear you’re enjoying the great atmosphere and professional setting. We really appreciate your feedback and hope to welcome you again soon!
training
Great help from the team there, quiet, clean and professional work environment. Keep up the good work.
18 April 2026
Reply from Regus
Hi Kev, thank you so much for your kind review! We’re delighted to hear you’ve had great support from the team and are enjoying the quiet, clean, and professional environment. We really appreciate your feedback and hope to welcome you again soon!
Complaint regarding unfair and misleading business practices by Regus (IWG Plc)
I have been a customer since February 2024. For the first two years, I was receiving certain services as part of my package without any additional cost.
At the time of renewal in December 2025, I accepted a new monthly fee based on the expectation that the existing services would continue unchanged.
However, after the renewal, I discovered through my invoice that an additional monthly charge had been added for a service I had already been using. I was not informed about this change prior to renewal, nor did I give explicit consent.
When I raised this issue, the company stated that this is part of their updated pricing structure and refused to correct the billing or allow contract termination without full payment of the remaining term.
This effectively forces me to either:
* pay additional charges I did not agree to, or
* terminate the contract and pay all remaining months
I believe this constitutes a lack of transparency and a misleading commercial practice under EU consumer protection principles.
21 April 2026
Unprompted review
Reply from Regus
Hi Kutay,
We’re sorry to hear about your experience.
We offer three flexible mail‑handling options at a flat monthly rate: store and collect, monthly forwarding, or weekly forwarding (the default if no option is selected). If none of these meet your needs, same‑day forwarding is available for a one‑off fee.
Your community team can assist with details or make changes on your behalf.
Regarding your agreement, transparency is important to us, and our teams aim to ensure all terms are clearly explained before sign‑up.
You can end your agreement by logging into your Regus account (myregus.com) and navigating to My Account > Products and Services > Select Product Line > End Agreement. An email confirmation will be sent automatically once submitted.
One of our team members has emailed you to further assist.
Best,
Lorraine Brule
Global Customer Service at Regus
Reply from Regus
Hi Jonathan, thank you so much for your kind review! We’re delighted to hear you found the team helpful. We really appreciate your feedback and hope to welcome you again soon!
Very good receptionist and helpful to…
Very good receptionist and helpful to us. Good environment.
18 April 2026
Reply from Regus
Hi Chen Hung Lau, thank you so much for your kind review! We’re delighted to hear you found the receptionist helpful and enjoyed the good environment. We really appreciate your feedback and hope to welcome you again soon!
Great staff and working area
Great staff and working area. Accessible. Located in the city center
20 April 2026
Reply from Regus
Hi Liza, thank you so much for your kind review! We’re delighted to hear you’re happy with the staff, workspace, and central location. We really appreciate your feedback and hope to welcome you again soon!
Phenomenal Staff
I like how Regus continues to keep the space update over the years.
The staff is outstanding!! Ashleigh and Darin are absolutely wonderful!! They are very responsive and forward thinking—anticipating everyone needs and making things special for everyone on the 4th floor.
20 April 2026
Reply from Regus
thank you so much for your wonderful review! We’re delighted to hear you appreciate the ongoing updates to the space and that Ashleigh and Darin have made such a positive impact with their responsiveness and support. We’ll be sure to share your kind words with them. We really appreciate your feedback and hope to welcome you again soon!
Good Price, but lacks personality.
The staff is great. Very friendly and helpful. The Office lacks a "vibe" We have been in various shared office spaces, and this one is very quiet. We are a creative team, and noticed that most tenants are accountants and admin people. So, besides for the fantastic staff, this could possibly not be the right environment for us. The office is in a great location and central. Regus can do better at organizing meetups or networking events. We have felt that it worked great in other places we have been. We also have considered the fact that your pricing made up for the lack of vibe. So for us, being a small business, it's a good trade-off. Especially considering the economy. So in conclusion, we are happy. Fair Pricing = Lack of atmosphere, is palatable. We would consider looking at other places, if this should change.
18 April 2026
Reply from Regus
Hi Sanmarie, thank you for your detailed feedback! We’re glad you’re happy with the staff, pricing, and location. We also appreciate your comments about the atmosphere and networking opportunities, and will share them with the relevant team. We’re happy the space is working well for your business and hope to continue supporting you!
Been here many years and I like it
clean offices, very presentable, quick to make needed repairs when requested, pleasant staff, buttoned down appearance, bathrooms acceptable for clients, parking good and professional. One suggestions-we had no Christmas decorations last year and it was not uplifting as it should be,
17 April 2026
Reply from Regus
Hi David, thank you so much for your continued support over the years and for sharing such detailed feedback! We’re delighted to hear you’re happy with the clean offices, professional environment, responsive maintenance, and the team. We also really appreciate your suggestion regarding holiday decorations and will be sure to share this with the team to help enhance the atmosphere in the future. We hope to continue providing you with a great experience!
This has to be the worst business experience I have ever had
This has to be the worst business experience I have ever had!!!
I have had a Regus virtual office in the Netherlands for several years. Due to the office closure, they had to move me to another nearby office. The problems began because everything had to be set up again, including the direct debit mandate. In order to set this up again, I had to log into my account, but for some reason the log in no longer works. When you try to reset the login details it requires an email authentication, but the authentication emails don't arrive. There is no other way to reset the login.
When you look for help, the only way is to use their automated help bot which, wait for it, REQUIRES THAT YOU LOG IN TO USE IT!!!!!
I asked the office staff to help me, but they keep sending me advice that first requires that I log in. Because I can't log in, they cannot help me.
So I asked them to terminate my account and they told me that I could terminate the account by logging in & selecting Products & Services. I mean how dumb can you get!!!!!
This is completely idiotic. If I could score them zero I would.
20 April 2026
Unprompted review
Reply from Regus
Hi,
We’re sorry you had this experience.
I would like to help you in this matter, but you have posted anonymously.
Please email me at lorraine.brule@regus.com with your company name and/or account reference so I can assist.
Best,
Lorraine Brule
Global Customer Service at Regus
Friendly welcome from Chrisette
Friendly welcome from Chrisette. Clean offices and enough space.
17 April 2026
Reply from Regus
Hi Annali, thank you so much for your thoughtful review. We’re thrilled to hear your feedback about Chrisette and that you enjoyed the clean, spacious environment. We look forward to welcoming you again soon!
We have been trying to get our deposit…
Update: No refund, just constant delays and excuses. We’ve been forced to take legal action against Regus/IW Group. Stay away from this company.
We have been trying to get our deposit back for 2 months. They lie that they have not received forms, state that they only “release” deposit on specific days, and apparently our bank details were incorrect. Interestingly, the bank details were absolutely fine for the past 2 years when we were automatically tied into another yearly contract. Absolutely disgusting company.
20 April 2026
Unprompted review
Reply from Regus
Hi Zuzanna,
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. We are pleased to confirm that your refund has been reprocessed as per the details we have shared with you.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Excellent location!
Ease of access. Lighting. Convenience. Helpful staff administrator!
30 March 2026
Reply from Regus
Hi Charana, thank you so much for your thoughtful review. We’re delighted to hear you appreciated the location, convenience, and helpful team. We look forward to welcoming you again soon!
All good
All good
Convenient clean easy to access.
Patient like it
Would be good to have an examination couch
17 April 2026
Reply from Regus
Hi Diarmuid, thank you for your review. We’re glad to hear you found the space convenient, clean, and easy to access. We appreciate your suggestion and will be sure to share it with the team, we hope to welcome you again soon!
The services Regus provide are second…
The services Regus provide are second to none regarding virtual office services & highly professional!!
19 April 2026
Reply from Regus
Hi Gary, many thanks for your kind review! We’re delighted you found our virtual office services highly professional and appreciate your feedback. We hope to welcome you again soon!
The staff was extremely professional…
The staff was extremely professional and knowledgeable of the technology in the meeting room. The facility contained updated technology, which is essential when sharing data with others.
19 April 2026
Reply from Regus
Hi Michael, thank you so much for your thoughtful review. We’re thrilled to hear your feedback about the team’s professionalism and the meeting room technology. We’re delighted you had such a great experience and look forward to welcoming you again soon!
Excellent choice for professional business in Memphis
This location is perfect for the professional business. Excellent reception help and support, especially the personal support from Christa. Amazing lobby, always clean and professional and great amenities. I am extremely happy with is business location.
17 April 2026
Reply from Regus
Hi Russell, thank you so much for your thoughtful review. We’re thrilled to hear your feedback about Christa and that you’re enjoying the clean, professional environment and amenities. We’re delighted you’ve had such a great experience and look forward to welcoming you again soon!
Great Office Spaces
Great team, excellent location across Melbourne. I love going to office every day there. My office is in Dandenong Regus
17 April 2026
Reply from Regus
Hi Feroz, thank you so much for your thoughtful review. We’re thrilled to hear you enjoy the team and location, and that you love coming into the office each day. We look forward to welcoming you again soon!
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