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Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Concorde Park, Concorde Road, SL6 4BY, Maidenhead, Berkshire, United Kingdom
3.8
3 reviews
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great please at concord park building
Reply from Regus - Maidenhead, Concorde Park
Hi Sonny Dickinson, thank you so much for your kind review! We’re delighted to hear you’re happy with the Regus building. We really appreciate your feedback and hope to welcome you again soon!
The chaps that run the office are great. Very helpful.
If I could give them 0 stars, I would.
We arrived 10 minutes prior to our allotted timeslot & had to wait a further 25 minutes as no one bothered to turn up and let us in until late.
We were advised we'd be refunded for the tea's & coffee's for lateness which we accepted.
I had paid for the booking when I actually booked, this was a week prior to the event date.
A week after the event date I receive an email stating we owe money for late payment, even though I paid in advance!
I have tried phoning & emailing I can't even remember how many times it's been that many to no avail, the customer service is the worst i've ever dealt with.
Not only have they not refunded us like promised, but charged us extra!! Unfortunately, as I didn't create an account with them, I'm unable to speak with someone online through their website.
I will never book through Regus again & urge others to seek offices/meeting rooms elsewhere!
Reply from Regus - Maidenhead, Concorde Park
Hi Natalie, I’m sorry to hear about this.
Unfortunately, our community associate was 10 minutes late on the day of your meeting and regardless of the reason we understand that this caused you an inconvenience and we extend our sincere apologies for this.
It’s apparent there was a miscommunication regarding the beverage costs, and we have now credited and refunded this charge.
We have also credited the late payment fee as this was beyond your control but it’s important for us to clarify that we do not take payment at the time of booking.
A payment card is necessary to make the reservation, but it is not charged until the booking has been completed.
A member of my team has contacted you directly to assist and you a free to contact me directly at lorraine.brule@regus.com if you require further support.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
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