Ciliaryblue Reglaze Reviews 96

Awesome experience, would definitely use again.

Placed an order which was half the price of a high street alternative.

Box arrived which was too small for the glasses, so called and spoke with them to confirm I could use a different box. Put a note on the order to alert them to needing a slightly bigger box. Arrived back in the same box with the old lenses so really lovely as it felt like a personal experience. Total process took about a week and a half from placing the order (about 2 days to receive box, 2 days for receipt of glasses, around 2 days to replace lenses and then 2 days to post back). Mine was a little longer because we had a bank holiday. You get an update to the order at each stage so very clear process.

I'll absolutely keep using them for all my glasses reglazing. Thank you!

I ordered direct online to save a bit of time & posted the glasses with a copy prescription.
The whole experience was excellent & the glasses were returned in about 5 working days as I was not in a hurry for them. A faster delivery service is available should you require this, but as I said I was not in a desperate hurry for a change!
First class service,First class lenses & superb prices.
I can 100% recommend Reglaze Glasses Direct of 20B Pipistrelle Drive CV13 0NW.

Absolutely first class service from start to finish. 2 weeks for the whole process of reglazing 2 pairs of varifocals over the Christmas period is amazing. I’ve been a customer for 18 months now and having used the majority of other companies in the UK, I won’t use anyone else.

I searched through a view sites to get my badly scratched glasses reglazed. I plumped for Reglaze Glasses Direct and the whole process was straightforward. There's quite a lot of upsell on the site but it was easy to just order new lenses with an anti-scratch coating. A prepaid postage label was emailed and I sent the glasses in (you have to pack your glasses without a case so use sturdy packaging). Regular emails informed me of the progress of my order and I got the glasses back in about seven working days. Glasses are spot on for my prescription. I recommend the service

I’ve had good service previously from Reglaze Glasses Direct, but the latest business between us has fallen very far short of an acceptable level. I sent a set of glasses frames for reglazing but I have not received them back, so I have paid for a service I’ve not received and additionally I am deprived of the frames. Despite many communications and warm words from them, the matter remains unresolved and I remain out of pocket. The company says that the post office claim to have delivered the package and pointed out to me that I did not elect to insure the return of the frames: notwithstanding this, Reglaze Glasses Direct were the temporary custodian of my property and the courier was engaged by, and working for, them, and it is my view therefore that they have accountability for the safe return of my property and should compensate me for the failure. In brief: my glasses were lost on their watch, they have taken my money and seem unwilling or unable to offer a satisfactory resolution

I have had frames reglazed by Ciliary Blue on a number of occasions and have always been very satisfied with the quality of the work, the competitive prices and the friendly efficient customer service.

I last used Ciliary Blue in 2016 and was so happy with the quality and price of my lenses that I decided to use them again in 2025. They are now rebranded as Reglaze Glasses Direct.

Upon receiving my reglazed glasses, something didn't feel right and I had what I can only describe as a slight cross eyed effect.

I contacted the Reglaze Glasses Direct team and they asked me to return the glasses. A few weeks later, they returned the glasses with a new pair of lenses but the problem persisted.

I called up Reglaze Glasses Direct and Chris advised me that the prescription might have an error and I should get the optician to check this again.

Upon visiting the optician, they made a bunch of excuses saying that our prescription can change from day to day. I think they were concerned I was going to ask them to compensate for the wrongly prescribed lenses.

However, Chris had assured me that if a new prescription was issued, Reglaze Glasses Direct would replace the lenses at no additional charge.

Having now had my glasses for a month with a corrected prescription, I'm really happy with the results. I paid <50% of what the opticians would have charged and will be returning to Reglaze Glasses Direct when I need my reading glasses glazed.

Have been using this company for well over 2 decades and have always been satisfied with the quality and service received.
I have saved hundreds of pounds against the big name opticians, many of whom will not reglaze Silhouette rimless frames. These titanium frames will last a lifetime but opticians want you to spend hundreds of pounds on buying new ones. That's where this company comes in.
Keep up the good work and thank you for the great service received over the years.

Back again after breaking my glasses recently. I have used this company a few times now, going back a few years. Always prompt, polite hassle free and always answer the phone or emails with questions I've had. Good work guys.

Absolutely appalling.
Provided accurate prescription details at point of order. For them to send out completely wrong lenses. Left with a useless pair of glasses now and when I made a complaint was met with a rude idiot who basically fibbes me off and blamed me. Funny that, as I use online glasses companies all the time and have NEVER had any issues. Use this lot once and they screw it up. Well done. I'll take my business elsewhere. Just glad I chose to not spend too much on first order as I was careful. Still not happy to have wasted my money on them though. Be warned....

With this distorted and edited follow up below you can judge yourself the type of individual your dealing with.
Experts in gaslighting and deflection of responsibility. (Convenient to miss out earlier emails including "what have we actually done wrong" type comments.)
This lot have even tried calling me to carry on the argument today. Totall harassment. Only had a change of attitude after I got PayPal involved. Obviously they also think nothing of re posting emails from me they have no legal right to do. Have you ever heard of confidentiality??
Tread carefully shoppers... look at the other replies they have made to neg feedback. All say the same thing. For me, I think I'll bin these lenses as I know they will just continue this nonsense.
Lesson learned reglaze glasses direct aka....ciliary blue...

I previously gave 5* reviews but not this time, I have about 15 pairs of glasses in various styles and lens tints, I had a pair I wished reglazed and with a custom tint, I mailed and asked was this something they could do, "we can do most things" was the reply, when I has funds I checked again it was suggested I order over the phone which I did, the box arrived and I put the glasses in plus a Turquoise jewellery bead in a clear ziplock bag,when they were returned there was just a standard blue tint the old lenses and my turquoise sample ,I mailed with a photo and the reply was "so sorry the supplier seemingly just couldn't match to the plastic sample sent!!", please send the lenses back for a refund , I still wonder what use to them a pair of blue lenses to my prescription that fit a random frame were? , I decided to keep them and maybe I should have asked for a refund for the inconvenience,
I have a similar frame that I have made arrangements elsewhere , the tint was determined by an online colour chart with a hash code #OOFFFF in this case

A few questions here
If the person could not match the sample why did they carry on with a different colour and not consult anyone?

Where are they returned from as someone packing them actually put the sample in with the glasses?

Does anyone at Reglaze Direct see the items or are they just Agents?the first thing they knew about it is when I questioned after receiving the order, reading the reply below, I wish I could post a pic on here as the colour is miles away and again why not inform me before continuing , there is a google review where there is a pic that people can judge

Order ref: CB120976
I originally left a 1 star review after feeling that the customer support was seriously lacking. However, after leaving my review, Phil contacted me, and went above and beyond to rectify the issue. He was very understanding and completely resolved my issue, leaving me with a positive experience to the extent that I would definitely consider using RGD again, which I certainly wouldn't have before I spoke to him.

Thank you Phil.

had lenses replaced with an updated precription and general overhaul of the frame.
Fantastic job and a super quick turnaround.
excellent

Really impressed! Was all very quick and professional, very happy! Thankyou!

Fantastic service. Sent 2 pairs of frames for varifocal lenses glaze. Price was excellent and turnaround time within a week. As for quality they're simply the best I've ever had. Will definitely use again

I would avoid using this company as the customer service is terrible when you have an issue. I have tried multiple times to contact them and after they said they would look into the issue I never heard back. Don't waste your money on a company that doesn't care about their customers.

I sent my frames off for reglaze and was surprised to get them back with the nose cushions missing, despite them being on the glasses when they were sent. I sent an email to query this, and was told that they had a video showing the glasses and the cushions were on before they were sent out. So basically calling me a liar - despite me replying clearly showing photographs of them OFF, they were having none of it. When I phoned customer services I was once again called a liar and when I asked to speak to a manager, I was told he was unavailable. Seriously, they wanted me to send the glasses back so they could re-attach the cushions, not because they admitted liability, but because they didn't want to speak to me any more. I also explained I'm disabled and now I've got to wait for someone to go to an optician for me to have new nose pads, and I can't wear the glasses. The person I spoke to was rude and of no help. Honestly, accusing your customers of lying is not the way to go! Avoid like the plague!

UPDATE: firstly, I NEVER disputed the screws weren't in the glasses, I disputed that you sent them back with the nose pads OFF - on what planet is that okay? How am I supposed to put those back on. Secondly, my poor response to your call centre was because you call centre rep was rude to me first, insinuating that I was making it up, and when I explained the sitatuation, there was no understanding and very poor customer service. If this is the way you think customer service should be, then shame on you! Also, I find it very difficult to believe that BOTH nose pads, bearing in mind the glasses were in bubble wrap and a brown hard box, could just come off!

Used this company again, after using them last year.
Brilliant yet again. Used a discount voucher via email.
Really happy with my reglazed glasses, turned them into sun glasses. Would totally recommend and use again in the future.

Initially I didn't receive my glasses within the stated timeframe and didn't get a reply to my email. However, a very nice lady text me to apologise for the error that the order had been marked as completed by mistake. These things happen so happy to have had a lovely friendly response and partial refund to make up for the inconvenience. I have now received my glasses and am very happy with them. I will be returning in the future. Thank you.

Received my glasses back super quick and they even tightened the arms back up
Would recommend to anyone needing new lens! Very good price and free postage