Regions Bank Reviews 450

I would not recommend this bank our account was hit with charges for 7 months we were told was insurance premiums but when we found out we dont have a premium we disputed the charges and they said there was nothing they can do because it was past 60 days. But when you dont find out until after 7 months there was not 1 . They are scammers run from this bank do not use them.

I was offended by a screeching loud-mouth manager at the Rosenberg branch, who I was told her name was Homa when I asked. Why would a manager be conducting herself in that manner while a customer or customers are in this branch. If she has anything to say to any of her employees, she can be discreet. She yelled on the floor and belittled her staff, omg. The staff just shook their heads of what I saw as if they are used to it. I cannot believe Regions has her as a manager. Are you that desperate? I may have to find a different branch or a different bank altogether for my money.
When I went home, I spoke with a friend of mine who banks with Regions as well and he told me he has been in the branch and has witnessed it himself. My friend does not like going to this branch because of this screeching woman yet will visit only out of necessity.

Very disappointed in Regions. We have been customers for years. We having been trying to get our deposit back that we were charged for a car rental at the end of July. The deposit was refundable. We have gotten the runaround. We submitted everything to Regions to dispute this charge and get our refund back. Their response was why do you think you should get a refund? Seriously it was a refundable deposit. We have emails from them the car company stating they owe us the refund. But have not received anything. You would think your bank has your back...wrong. About done with Regions.

This bank will not refund money when you are hacked. They hold your checks longer than most establishments. The hours are short. Never helpful when you have issues. Direct deposits are later than other banks. This bank needs to step into this century.

Update: My account is now inactive randomly due to a branch level hold. The hold in question you ask? Apparently the bill I provided for resident/identity verification is not on my account. I’ve been using the account for almost a month now without any issue. Things are getting even more sus.

Just became a customer this week because of an offer I received in the mail. Now I’m pretty sure that offer will not be honored since there’s no record of it on my account, even after following the steps on the offer. However, it’s my experience with the policies that has made me write this review. I opened my account online but went into a branch to make the opening deposit. The branch bankers were actually very sweet but apparently I did not make the correct qualifying deposit amount (It’s $50 for the account I open, I gave the banker $40). I received a debit card instantly and deposited an additional $1150 into the account via instant transfer. 1 day later the account is still not active due to a $10 difference and the only way I found this out was by calling. Apparently instant transfers are not instant and subject to 3-5 day holds. My online banking is misleading because my available balance is $1185, but really it’s just $40 and that’s not available either because the account isn’t even active. I’m curious how multiple deposit transactions can be made but withdrawal transactions aren’t active. I’ve never had this experience with any bank and will be returning all my funds to my credit union asap.

Always changing policies and the fine print. My money is never avaible and always tied up in something about 24 hour waits and processing.

It is interesting that after using the Regions bank for more than 2 years, my checks deposited into my account are still put on a 10 day's hold. Also the employees do not know how to read their rules. Met an African American Female cashier in Brookhaven branch GA and she was so clueless. I know I am leaving the bank in 2 weeks after my check clears. Good luck you all.

They are horrible! Last bank to pay back the TARP money. That says it all!

I am a disabled woman living in New York, and I’m absolutely horrified by the treatment I received from Regions Bank. I’ve been a loyal customer for over years, but when I needed them the most, they turned their back on me in the most heartless way imaginable.

Recently, I was diagnosed with a life-threatening condition that required immediate surgery. The doctor bills piled up, and I desperately needed to transfer funds from my Regions account to cover the expenses. Imagine my shock and terror when I found out that Regions had locked my account, frozen my assets, and blocked my access to Zelle, leaving me completely helpless at a time when my life was literally hanging in the balance.

I tried to resolve the issue over the phone, explaining my dire situation. I begged them to help me transfer the funds so I could pay for my surgery. Their response? Cold, indifferent, and downright cruel. They refused to close my account or release my funds unless I traveled to their nearest branch—in Florida! I live in New York! How is an elderly woman, struggling with health issues, supposed to make such a long journey just to fix a problem that they created?

Their so-called customer service showed zero compassion, zero understanding, and zero humanity. They told me that there was nothing they could do unless I showed up in person, as if my health and life didn’t matter to them at all. I was left feeling utterly abandoned by a bank that I had trusted for two decades.

Regions Bank, how dare you treat your customers like this? How dare you put my life at risk because of your bureaucratic nonsense? I hope others see this review and think twice before banking with you. No one should have to go through the nightmare I experienced. You almost cost me my life.

Shame on you, Regions Bank. Shame on you.

I have NEVER had a better experience with Regions on E. Texas Bossier, the bank manager, Paige, and Anita, her wingman. They treat me like family, always seeking my best interest and providing advice. Two vehicle loans are part of a "can-do" team. While putting together my car loans, we discussed money management for my business, and they discussed how my operating capital could be put into other interest-bearing ways and use Regions so I could gain interest. I will NEVER go the way of car dealerships slamming my credit and playing con games. Thank you, thank you. Thank you.

Absolutely the worst frickin bank causing over $10k loss from my checking account with them about two years ago. A woman living with me had gotten ahold of my card info and made a couple purchases so I cancelled my card. Along with being issued a new card they sent another bank debit card through the US Mail after I told them DO NOT under ANY circumstances send another card to my house!!!
She retrieved it from the the mailbox and commenced to draining my account before I realized it and then disappeared to avoid prosecution cleaning everything out of the house as well, her family helped to facilitate this.
I was lied to when opening the account concerning having to use your pin number for any card transactions to start with.
I should have known better, still trying to get my money back from their mistakes.

Crestview location needs work on speed at drive through. Sat in line at drive through waiting for 30 min to be seen while the other drive through lanes zipped right on through.

I would like to say a review about Stephanie Rappaport. From the 13944 North Dale mabry Tampa Florida 33618 she was outstanding in helping me with my situation very fast and helpful which I love when they are fast and not sitting and taking forever to do what you need again outstanding employee.

Worst bank to deal with. They treat everyone in middles class or lower like covid scrammer do not invest money with this institution

Garbage bank. Used to be great, but in the last year it’s been the absolute worst. Forget disputing anything. They will reverse claims because merchants won’t cooperate with them regardless of how many pictures you email them showing proof. They will hang up on you when you ask to speak to managers too. Absolutely horrible customer service. Closing 3 accounts after 20 years of service.

I just opened a checking and savings online with Regions bank two days ago. I had some questions and OMG!! that was the start of a breakdown!! If you call, be ready to be on hold forever! or worse, MUCH worse; you chat... you get to meet "Reggie".. the single stupidest AI interface and there is NO WAY around that nightmare! I kid you not, both accounts are being CLOSED, two days after opening!!! THIS PLACE SHOULD NOT EXIST!!!!!
UPDATE:
BEWARE! BEWARE! Horrible in every way! So now my blood pressure is peaking and I call back again, again waiting too long. I telll the girl that "axe" me questions; Close the accounts!, (I hate poor service and do not tolerate it!) as I was getting no answers. She marbles, she can't while there is funds, I have to spend the money or take it out myself..I am FREAKING LIVID now.. I log back in to xfer and find they're charging me $25 early acct closure fee and $3.00 for the xfer back to my bank that they debited to open the accounts TWO days ago! So, I have to let my money sit in that den of theives for 6 months to NOT have them STEAL $25 dollars!!! Their customer service is horrid, cant get answers. absolutely the worst bank experience in my life (and I'm 61) AT YOUR OWN RISK!!!!

They don't keep their word and own up to their mistakes. I opened a checking account there with a $200 bonus offer. I did all the things required and they told me (a month after I was supposed to get it) that it was being processed. Another month goes by and they tell me I never had an offer on the account. I went into the branch with emails between me and the banker with that promo code and after 4 full months, they are refusing to honor it. I'm closing my accounts, why bank with someone you can't trust?

Took much effort and many errors on their part to get the account open...had to fight for the promised $400 promotion reward which still hasn't arrived 3 weeks after I qualified... When I took advantage of a reward with Chase a few years back, I had it in my account within a few days of qualifying. Folks are friendly but the way they function seems a bit small time.

ABSOLUTELY BEYOND PATHETIC!!! AVOID THIS BANK AT COSTS!!! If you excel at NOT doing your job, don't care about your customers, and enjoy passing the buck, get a job with Regions; you'll fit right in! WORST BANKING EXPERIENCE OF MY ENTIRE 60 YEARS OF LIFE!