Minor claim for some events tickets my wife had a bad fall had a doctor certificate but that was not good enough only paid up when I made a fuss Don’t bother using them
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Company details
Written by the company
Our customer experience is of vital importance to us and a source of real pride; if you feel we haven't met up to our standards please contact our Customer Experience Manager at trustpilot@refundable.me
Contact info
United Kingdom
- refundable.me
2.4
Poor
1K reviews
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One of our party fell ill and couldn’t…
One of our party fell ill and couldn’t attend the event at the star casino showroom on the 10/1/26 at the last minute. We were told at the door we could receive a refund because we were insured, so didn’t give the ticket to another person.
After lengthy discussions with the insurer, we got nowhere. Don’t invest in this company.
10 January 2026
Unprompted review
Reply from Refundable.me
Hi Reba,
We’re sorry to hear about your experience and the frustration this has caused.
We understand how disappointing it is when unexpected circumstances prevent someone from attending an event, and we appreciate you taking the time to share your feedback. Our team is currently reviewing your application and we will be in touch with you directly to discuss it further.
We aim to handle all applications fairly and in line with the Service Terms that were agreed to at the time of purchase, and we are committed to ensuring each customer is given the opportunity to have their situation properly reviewed.
Kind regards,
Heidi
Refunds Team
Scam
As per most reviews here, they will do everything to not refund, just a litany of excuses and new criteria. Have reported to Financial Ombudsman.
4 December 2025
Unprompted review
Reply from Refundable.me
Hi Jon,
We’re sorry to hear that this has been your experience.
We take all feedback seriously and would like the opportunity to review your case properly and address any concerns you may have. Our team is currently looking into your matter, and we will be in touch with you directly to discuss it further.
We aim to handle every application fairly and in line with the Service Terms agreed to at the time of purchase, and we are committed to ensuring that all customers are treated with care and transparency.
Thank you for bringing this to our attention.
Kind regards,
Heidi
The Refunds Team
⭐☆☆☆☆ Very disappointing – claim refused despite clear “Emergency Circumstances”
I purchased ticket protection through Refundable.me and made a claim after I was genuinely unable to attend an event.
My primary residence was severely damaged by a major hailstorm. I lost the roof of my house, solar system, and suffered significant structural damage to multiple sheds, with repairs exceeding $150,000. The roof replacement and repairs were scheduled for the same week as the concert. I live around six hours away, making it impossible to travel while my home was unroofed and under active repair.
Refundable.me’s own Terms and Conditions define an Emergency Circumstance as “an unforeseen circumstance completely outside your control and of no fault of yours that completely prevents you from attending the booked event.” In my view, a natural disaster affecting my primary residence clearly meets this definition.
Despite providing evidence, my claim was refused.
More concerning, when I asked for the company’s legal details (ABN/ACN and Australian Financial Licence information) so I could lodge a formal complaint with NSW Fair Trading or AFCA, this information was not provided.
I would strongly recommend anyone considering this product read the terms very carefully and consider the difficulty of making a successful claim if something genuinely serious happens.
Dear Heidi, thanks for the reply, the claim clearly fell with in the definition of Emergency Circumstances that Refundable.me define in their Terms and Conditions. Yet did all possible not to refund the tickets and failed to act with Utmost Good Faith. Refundable.me refused to provide any details of the company registrations or Australian Financial License that Refundable.me are operating under when selling this product in Australia. Their bank account is registered as "Events Protect Limited" which appears to be a UK company, their is no evidence of Australian registration.
7 January 2026
Unprompted review
Reply from Refundable.me
Dear Michael,
We’re very sorry to hear that you feel disappointed with our service and apologise for any frustration this situation has caused.
We have reviewed your application and note that while the circumstances you experienced were clearly serious, your reason for a refund fell under an exclusion outlined in our terms and conditions, and therefore the application was initially declined. When you purchased our service, you agreed to these terms, which clearly define the reasons refunds are provided and those that are not.
That said, even though your application was an exclusion, we ensured that a refund was processed to support you in this difficult situation.
We appreciate you raising your concerns and hope this provides clarity on how your application was handled.
Kind regards,
Heidi
Refunds Team
Does Not Actually Refund Anything
Very disappointed in this scam of a company. I purchased a ticket to the Seven Springs Matterhorn New Year's Eve Party on showclix.com for December 31, 2025. During checkout I opted to pay the additional $3.79 Refund Protection Fee that was offered just in case anything were to come up. Little did I know I would be dealing with a company who advertises refund protection for purchases but then will find every reason to not refund you when you apply for the refund under one of there covered reasons and provide all evidence requested clearly showing your claim is valid. Please do yourselves a favor and do not fall for this scam like the rest of us. There are hundreds of negative reviews for this company for a reason. I wish I would’ve done my research prior to letting them scam me.
30 December 2025
Unprompted review
Reply from Refundable.me
Dear Jesse,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you feel disappointed with our service and apologise for any frustration or inconvenience this situation has caused. We also regret that our service came across as not genuine.
Please understand that the service you purchased is an extension of the standard terms and conditions, designed to provide additional, specific circumstances under which a refund can be requested. As outlined at the time of purchase, this service is not a “refund for any reason” service, but rather provides coverage in clearly defined situations.
That said, we would like the opportunity to review your application to ensure it has been reviewed fairly. To allow us to do this, please email your application reference number to trustpilot@refundable.me, and our team will look into it as soon as possible.
Thank you again for raising your concerns. We appreciate the opportunity to review your case and assist further.
Kind regards,
Heidi
Refunds Team
A scam
Outright scam.
This so-called “insurance” is pushed through third-party sellers, but the moment you file a claim, you discover there is no real company, no real support, and no intention to pay.
All responses come from an AI bot masquerading as a human (“Sarah”), looping the same scripted messages endlessly until you give up. This is not customer service — it’s a deliberate obstruction tactic.
There is zero transparency: no phone number, no direct email, no company registration, no accountable legal entity. For a business claiming to sell insurance, this is beyond unacceptable and strongly indicative of fraud.
The entire setup appears engineered to collect premiums and systematically avoid payouts. This should be investigated and shut down. I am aware that legal actions, including class actions in the U.S., are underway.
Do not trust this company. Do not give them your money.
6 January 2026
Unprompted review
Reply from Refundable.me
Dear Customer,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you feel our service is not genuine and apologise for any frustration or confusion this has caused. We would like to clarify that we are not an insurance company and do not sell an insurance product. The optional service you purchased and agreed to is an extension of the event organiser’s basic terms, providing additional, specific circumstances under which a refund may be requested.
That said, we would like the opportunity to review your application to ensure it has been assessed fairly. To allow us to do so, please email your application reference number to trustpilot@refundable.me, and our team will investigate your case as soon as possible.
We appreciate the chance to review your case and assist you further.
Kind regards,
Heidi
Refunds Team
This company is a SCAM
This company has all the hallmarks of a scam. I was unaware when I attempted to make a claim for refund through RailEurope, where I had booked train tickets. Unbeknowns to me I was directed to this company, and after having to provide every personal and medical detail, plus bank account details (needing to be confirmed) I was asked for even more medical details. The email responses are clearly AI generated, and are insulting in their use of personal information
2 January 2026
Unprompted review
Reply from Refundable.me
Dear Sue,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you feel disappointed with our service and apologise for any frustration or distress this situation has caused. We also regret that our service came across as not genuine.
Please understand that the service you purchased is an extension of the basic terms, providing additional, specific circumstances under which a refund may be requested. At the time of purchase, customers agree to our terms and conditions, which clearly outline the reasons we refund for and what we do not, as well as the evidence or information required for each reason.
That said, if you feel your application was not reviewed fairly, we would very much like the opportunity to look into this for you. To allow us to do so, please email your application reference number and details to trustpilot@refundable.me, and our team will review your application as soon as possible.
Thank you again for raising your concerns. We appreciate the opportunity to review your application and assist you further.
Kind regards,
Heidi
Refunds Team
Wife is pregnant with complications
Wife is pregnant with complications. As if that's not hard enough I apparently need to get a doctors certificate to "Prove it" and pass this private matter to them to record on their system.
Show some heart.... Unbelievable.
5 January 2026
Unprompted review
Reply from Refundable.me
Dear Customer,
Thank you for taking the time to share your feedback.
We’re truly sorry if our process came across as insensitive. We understand that pregnancy complications are deeply personal and stressful, and we regret any additional frustration this situation may have caused you during an already difficult time.
We would like to clarify that our terms and conditions — including the circumstances under which refunds may be considered and the evidence required — are made available at the point of purchase. The documentation we request is not intended to be intrusive, but rather a necessary part of fairly and consistently reviewing applications in line with the service provided.
That said, we do want to ensure your application was handled with care and consideration. We would be more than happy to take another look at your case to see how we can best support you. To allow us to do so, please email your application or booking reference details to trustpilot@refundable.me, and our team will review this for you.
Thank you again for your feedback, and we appreciate you bringing your concerns to our attention.
Kind regards,
Heidi
Refunds Team
Paid for cancellation insurance-left stranded and ignored!
I purchased flight cancellation insurance from Refundable.me specifically to protect my family if something went wrong. Something did go wrong — and Refundable.me has completely gone radio silent.
Our connecting flight was cancelled, leaving me and my elderly parents stranded. With no assistance or response from Refundable.me, we were forced to purchase a last-minute one-way return flight from Norway to NYC, costing around $6,000, on top of the $3,000 we had already paid for the original flights.
Since then, this has turned into a frustrating game of passing the buck between Refundable.me, Dohop, Norse, and Norwegian. Each company points to the next, while everyone keeps our money and no one takes responsibility for the services we were unable to use.
Refundable.me sold insurance for exactly this type of situation, yet when a real claim arose, they stopped responding altogether. No way to contact, no resolution, no accountability.
I’m leaving this review in hopes that Refundable.me will finally acknowledge this case and do what they were paid to do. At this point, I cannot recommend their service to anyone — especially families who rely on real support when travel plans collapse.
8 July 2025
Unprompted review
Reply from Refundable.me
Hi Rene,
We’re very sorry to hear about the difficulties you experienced and the frustration this has caused. We would like the opportunity to review your application in full and assist you directly.
Could you please contact us at Trustpilot@refundable.me
so we can gather the necessary details and work toward a resolution?
We take all claims seriously and want to ensure that your situation is properly assessed.
Kind regards,
Heidi
The Refunds Team
Big mistake trusting this company
I had insured my $1200 tickets through refundable.me, their policy it states if your due to be in a government or school testing site and it’s canceled it is refundable which I sent the letter from the lawyer twice with my first attempt on a refund it was closed out and no one spoke with me but the email I received after submitting the first complaint was that “nothing stopped me from taking my flight” so apparently they think people just continue to jump on a flight with no where to be with a child. I resubmitted another complaint and it has been a month! No response at all! This place is such a scam and I will be contacting a lawyer and BBB to ask about what I can do. UPDATE: As of 1/10 They finally contacted me and still stated they supposedly should not refund me but they were willing to give me $500 back. Obviously I agreed at least it was something better than nothing but I suggested they update policies and make them more clear then but I still will not use them again. Just go through the airline website first before you trust a different site.
4 December 2025
Unprompted review
Reply from Refundable.me
Hi Amanda,
We’re very sorry to hear about your experience and understand how frustrating this situation must be. We want to assure you that your application is important to us, and we will be in contact with you directly to review your application and address your concerns.
Thank you for your patience, and we appreciate the opportunity to work with you to resolve this matter.
Kind regards,
Heidi
The Refunds Team
This is a great company!
1 January 2026
Unprompted review
I got a full refund on my race entry…
I got a full refund on my race entry after recovery from an operation taking far longer than expected due to complications.
31 December 2025
Unprompted review
Minor claim for some events tickets my…
Minor claim for some events tickets my wife had a bad fall had a doctor certificate but that was not good enough only paid up when I made a fuss
Don’t bother using them
30 December 2025
Unprompted review
Reply from Refundable.me
Hi Gramps,
Thank you for taking the time to share your experience.
We’re very sorry to hear about the inconvenience and frustration you encountered while submitting your application, particularly given the circumstances surrounding your wife’s injury. We understand how stressful this must have been, and we apologise for the hassle you experienced during the process.
Please be assured that your feedback is not being taken lightly. We take concerns like yours seriously, and your comments will be shared with the relevant team so we can review what happened and identify where improvements can be made.
We appreciate you raising this with us, as feedback like this helps us continue to improve our service and communication with customers.
Kind regards,
Heidi
Refunds Team
Fue simple y facil de entender incluso…
Fue simple y facil de entender incluso con mala vista
30 December 2025
Unprompted review
Refundable.me is a total scam and a…
Refundable.me is a total scam and a waste of your time. I do not recommend purchasing this cover. The flight changed, I showed them the new flight details which clearly indicated that we couldn’t attend the show and yet they did not return the cost’s? Total scam
29 December 2025
Unprompted review
Reply from Refundable.me
Hi Lamande,
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We would like the opportunity to review your application in detail, as outcomes can depend on the specific terms of the cover purchased and the circumstances surrounding the flight change and event attendance. At this stage, we’re unable to locate your application based on the information available in the review alone.
Please contact us directly at Trustpilot@refundable.me
with your booking reference and any relevant details, and our team will be happy to review your claim and provide a clear explanation.
We appreciate you bringing this to our attention and look forward to assisting you further.
Kind regards,
Heidi
The Refunds Team
An easy process when you can't make…
An easy process when you can't make your flight. Very pleased.
28 December 2025
Unprompted review
So grateful for your consideration.
28 December 2025
Unprompted review
Unable to attend Christmas at the…
Unable to attend Christmas at the Botanics due to illness, filled out the refund form which took about 5 minutes and it was instantly approved. Great service.
24 December 2025
Unprompted review
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