Reelight Reviews 65

I've used REELIGHT RL770 on my three bikes for 10+ years without a single issue. Recently, I lost a generator cover and reached out to their support. Despite being 2,600 km away, they solved my problem in under 24 hours! Huge thanks to Reelight for their incredible customer loyalty after a decade. Not just a great product, but a great story. Long live Reelight!

Very fast shipping.The Nova lights, front and rear, are very easy to mount and to set up.

Absolutely fantastic service!
Missed a glass for the bike front light.
Paid only the shipping cost, and the part arrived the day after!
An unusual and fair service, rarely to experience,now a days. Superb!

A very satisfying shopping experience, with a wide selection of high-quality items at reasonable prices.
Thank you very much.

It's an ecological system that doesn't need any attention, because there is no need to recharge or plug anything. The magnets attachment system broke after 20 years of service. Even after that time, I can find parts without any problem.

Even though warrenty expired, they offered a replacement part, I only had to pay postage. Excellent service.

After 10 months, one Nova dynamo stops functioning. The Reelight support answered supper fast and send me a replacement part. All the system is back to normal work and fulfill my needs.
Big thanks to Reelight team.

Love these lights and the customer service was great

Even though I bought my CIO+ lights while on vacation in Denmark, the receipt of course long thrown away, only being able to prove the purchase through direct debit, Reelight promptly offered to send me a replacement free of charge, naturally covering the shipping costs. Although the seller in DK would have been responsible.
Thus, not only can we give full marks for the great products, we must also explicitly praise their very friendly, fast, and uncomplicated customer service!
If only the world were this friendly and uncomplicated every so often, we'd all be better off. Thank you so much - Reelight!

Great Product. I do not need any batterie or dynamo. It works perfect.

Great product and service. Ordered about 2 years ago and due to personal reasons never got to install the second set of lights. The generator was broken, and so I contacted Reelight. After some pictures they promptly sent me a new one, and even a new front light because I had my doubts about the previous one - all for free.

Great product, and great customer service !
I recently bought a RL700 pack, and although i got unlucky (rear light was just dead, and as I later found out, front light was also malfunctioning), customer service has been amazing. After contacting them and a bit of explaining, they sent me a new set, and I'm happy to report everything is now working perfectly ! Reelight design good products that I would happily recommend for their ease of use and serious customer service

Even after years after a purchase reelight offered replacements parts at a fair price and even better also some more needed parts free at extra costs (besides shipping).
I am very happy with their customer service! This is definitely something other companies could or should use as blueprint.

Henrik helped me with a replacement for a front light, that was broken off. Even though the system is not produced/offered any more, he went out of his way to still find the single lamp, so I wouldn’t have to invest in a new system, both saving costs and helping the environment. He had given me a discount code and insisted on me applying it, after I had not seen where to apply it. He even cancelled my order for me to apply the code when reordering. Wow — what dedication! I’ve used Reelight for at least 10 years with various systems on a number of bikes: THANK YOU for your great service! Udo from Austria

Defintely nice company and people. Very reactive. They do take care of their customers. Listenning them and finding 'n offering solutions. Nice products, too. Well designed and probing stuff. :-))

Excellent customer service and a great product!

Best customer service ever! Thank you so much Reelight-team <3
Lars & Selina from Zurich

Had some parts arrive broken, no big it happens. The subsequent customer support experience was exemplary. Really impressed with how quick and easy it was. Top marks.

I ordered complete systems for two bikes--4 dynamos with 4 lights. Delivery was fast. One of the dynamos turned out to be defective upon mounting, so I got in touch with customer service, and they swapped it out no questions asked.

The system works well. It is great to have lights that are always on, and not to have to worry about recharging batteries. I am often biking to work with my wife, and can this see the lights in action. The rear light is very good, and the bike is visible from quite some distance. The front light is somewhat less good. It is nice an visible when one is right in front of the bike, but starting from an angle of 15 degrees or so it fades rather quickly. Still, it is much better than nothing, and can always be supplemented by stronger, battery-alimented lights. In sum, I would buy them again.

My order got lost in the realm of one of the usual carriers. Reel lights tried to find the lost parcel for one day, but sent replacement directly the other day when unsuccessful. Arrived within a day.
Friendly and competent troubleshooting.
And the product itself I love anyway, ride one of those on my commuter bike for 3 years now. No headache, just working smoothly, regardless of salt and grime.
Michael