Red Light Rising Reviews 

278
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in improving health and wellness, noting significant benefits for various conditions. Many highlight the high quality and sturdy construction of the devices, appreciating their powerful intensity and thoughtful design. People also value the ease of use and comprehensive information provided, contributing to a very positive overall user experience. However, some customers also noted significant delays in delivery, with some orders arriving late, in parts, or not at all, sometimes due to carrier issues. Additionally, a few people experienced problems with customer service, including ignored messages, abrupt responses, and issues with missing components or faulty products not being resolved efficiently.

What people talk about most

Product

People report positive experiences with the product, often recommending it for its effectiveness in various... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising the speed of... See more

Quality

Customers consistently note positive experiences with quality, praising the products for being well-designed,... See more

User experience

Customers had positive experiences with the user experience, finding the light easy to use and appreciating... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The red light is brilliant especially the portable one that I purchased. I had previously borrowed a plug in one from a friend , so this one is far better. Lasts for several 10 min treatments to... See more

Rated 5 out of 5 stars

I bought the Advantage Wrap. It took a while to arrive, but I’m using it twice a day on my shoulder which has been in physio rehab since April without any progress at all. In a week I am noticing a si... See more

Rated 5 out of 5 stars

The Red Light Rising team were helpful both pre and post purchase. Since the 2021 well known medical intervention, I have suffered from inflammation through out my body plus other unpleasant side effe... See more

Rated 5 out of 5 stars

Very satisfied with Red Light Rising Half Panel. Sturdy and appears to be extremely well constructed. Arrived a little later than anticipated, quality of packaging kept the item very secure. Ear... See more


Company details

  1. Health and Beauty Shop

Written by the company

Passionate about high quality LED infrared lights...learn more here: https://t.co/ZjkAX9CXH4


Contact info

4.2

Great

TrustScore 4 out of 5

278 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(278)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

DayPro and NightPro blue blocking glasses

This review is for the blue light blocking glasses. I bought the Nyx style in both the yellow (DayPro) and the red (NightPro) lenses options. They cost £75 each. You can wear the glasses on top of your reading glasses. I like the DayPro, but I am struggling with the NightPro as they make everything a weird pink colour which is just difficult to get used to. I'm going to persevere as I have to do a lot of evening reading, but they are a big adjustment for me.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

My order has never arrived

My order has never arrived. They have never replied to any of my emails. They like to be contacted on WhatsApp but ignore that too. I have tried to ring them today but the number does not exist. I'm wondering if they have gone bust? Disappointing that they were a major exhibitor at the recent Health Optimisation Summit. I hope my credit card company can get my money back. Don't buy anything from them.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer experience - order did not arrive

Terrible customer experience. My product hadn’t arrived so I chased the delivery and they were quite abrupt with me told me that I picked it up from a conference which I didn’t attend as I’d asked for the product to be delivered to my home address & now they’ve gone silent on me. I would avoid this company.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

I haven't had time to assess the effects yet because I've only used it once, but I find It a very pleasant and relaxing experience.

25 August 2025
Rated 1 out of 5 stars

Absolute con

Absolute con!

Ordered the product with “expedited shipping”

They didn’t even have a panel to send. At no point during the process did they admit this until in complained.

Continued to spam their products to me despite having none to sell!

Abysmal company. Avoid at all costs if you actually want to get a panel.

Spending circa £1k is an investment not a throw away product. The drop shipping mentality (or approach) won’t cut it.

I’d guess this organisation is doomed to fail. Shop with care!

3 September 2025
Unprompted review
Red Light Rising logo

Reply from Red Light Rising

Greetings Guy

Sorry to see we have let you down.

We had a grey period where we sold way more panels than normal and it took us a few days to doublecheck stock levels in the warehouse.

During this time, more orders came in which we could not honour, yours being one of them.

This is not usual for us, but we are struggling to keep up with the demand.

You have now been refunded in full, it should be showing in your bank account shortly.

Sorry we couldn't deliver on normal expectations at this point.

We have been around for 8 years, but we still have a lot to learn and we are working to improve our processes so that we do not cause unnecessary complications like this.

All the best on your health journey!

Rated 5 out of 5 stars

Has been a very positive experience…

Has been a very positive experience from initial enquiry to purchase of 2 RLT units. It's still early days with regards to benefits but it does seem to be helping with my severe knee pain & can definitely see a slight improvement in the skin on my face. I will continue with my routine & hope that the positive results will continue & become even better over more time

10 June 2025
Rated 5 out of 5 stars

Excellent company

Excellent company - first class customer service (a rarity these days), quality products, very fast delivery and very, very good after sales service (even rarer!). I bought a Full stack a while back, I'm so impressed I bought another as a gift recently. I love that this is a UK based company who you can email or WhatsApp with queries and they reply ridiculously fast and are always helpful. I honestly can't praise them highly enough.

25 June 2025
Rated 5 out of 5 stars

Outstanding Quality & Noticeable Results

I’ve been using my Red Light Rising device consistently, and I’m seriously impressed. The build quality is top-notch, and the difference in my energy, sleep, and recovery has been noticeable. I feel more balanced, less stressed, and my skin looks healthier as well. This has become a non-negotiable part of my daily routine. Highly recommend for anyone serious about optimising their health and performance.

11 June 2025
Rated 4 out of 5 stars

My order did not arrive until I got in…

My order did not arrive until I got in touch with Red Light Rising. Once I emailed them, I received a reply immediately and my order came shortly afterwards. I assume that the shipping part of the order was a glitch and was fixed in a timely manner. The machine works great and is good quality. Thank you.

5 June 2025
Rated 5 out of 5 stars

We purchased red light panel for our…

We purchased red light panel for our wellness center in Turkiye.The sales department was really helpful and response was quick on the emails. The only problem was they did not have Turkiye on their country llist at the purchase step so that was difficult and that made the process longer. I would like to see Turkiye on their country list for purchase. We are excited to try red light theraphy and introduce it to the Turkish people. Thanks to the friendly helpful team.

30 May 2025
Rated 1 out of 5 stars

My wife ordered a hand held unit

My wife ordered a hand held unit . Waited a week .3 deliveries did not arrive. There what’s app shows no such number. Beware

13 June 2025
Unprompted review
Red Light Rising logo

Reply from Red Light Rising

UPDATE - My system tells me your order is out for shipping already. Please advise is it has arrived?

Greetings John, sorry to hear you're having trouble with this.

We do have some items that are out of stock at the moment, and I fear you might have ordered an out of stock item.

Please allow me to look into this for you at once.

With regards to WhatsApp, our WhatsApp absolutely works, please doublecheck you haven't entered the phone number in incorrectly.

Rated 1 out of 5 stars

I waited for 3 deliveries none…

I waited for 3 deliveries none delivered despite phone calls to Parcel force.no option but to cancel and ask for a refund.Disappointed

13 June 2025
Unprompted review
Red Light Rising logo

Reply from Red Light Rising

Greetings Gillian

I'm so sorry to hear this.

This is very unusual, normally ParcelForce are fantastic.

I'm going to send you a message for more information, so that I can track down what's happening and get your product to you!

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