Redbus Reviews 288

I asked for Rescheduling ( I booked day time instead of night), But red bus not helped. I averagely spending more than 10000 Rs for traveling monthly in Redbus. I asked help for first time in Redbus regarding Rescheduling or cancellations but they didn't agree. I won't use this app furthermore for booking ticket.

It has been a very bad experience, after booking from here, my ticket was not canceled and I did not get any detail of my ticket, so bad service. My rating is 0

Very poor services by Shrinath Solitaire Bus....useless...no proper handling to customers...customer care phone are always switched off ...Mr. Mali at Nathwada and Mr. Lohia were repeatedly informed about poor services in Udaipur-Delhi bus....no blankets....no departure time....

Very easy to book online. Went from Singapore to Malaysia with Five Star Travels which had high rating in redbus. The bus whatsapped me all the details to avoid confusion and left perfectly on time even though there were only 2 passengers on the bus.

Overall smooth as it gets.

Very bad experience red bus Asha travel from earandpl to pune

Too much cockroch and breadcrumbs

Attendance demand extra money when luggage weight is less than 20 kg

Recently I boarded transit bus to JB from woodland. After immigration the bus left without caring it’s passengers and when communicated to customer care it was pathetic and worst. It is such a hopeless and waste bus which doesn’t have proper timings and don’t see whether the passengers they got is correct or not. A mean bus driver who don’t even communicate properly.

Very bad system. Booked bus for 15 Dec. But after payment was made. It changed to 14 Dec?!?! Called the hotline. They said no issue with technical team. No refund No nothing. I booked 7 Tickets. NOT 1. Wasted fkin $250. Made a police report

Awful. They took my money then said no buses available then have no avenue for recourse.
Their help email replied they no longer reply to email.
Their account access requirsss code to cell phone but they can’t (won’t) send code.
Leaving me no recourse because but to deny payment through my credit card.

paid today bus from Singapore to Kuala Lumpur for 20/01/2023 and no receipt or ticket….

problema risolto il giorno successivo con relative scuse

Fraud company,on the travelling date they cancel the ticket with no alternative

I booked two tickets but they were canceled by the operator for 2 days.

VERY BAD SERVICE, HOW CAN I TRUST RED BUS.
DONT WASTE MONEY ON TV ADS FOCUS ON YOUR SERVICE.

Worst travel service we've ever used.... I sent an email to reschedule my booking as your website and app are useless and would not allow me to do it... and guess what... Your email customer service is just as bad in returning emails as well... We will never use your services and will advise everyone to steer clear as well.... Thanks for nothing 🖕🖕

Unable to book tickets as the app keeps saying ‘Enter valid document number’ eventhough I’ve entered the correct number repeatedly. No response to request per mail.

Worst experience ever. They just get your mokey but when a problem arise they just don't give any answer and close your request. Avoid!!

No way of connecting with the agent I got a message my seat got changed and on calling the IVR at your Call centre doesn’t provide any option for having a talk with an executive which is very frustrating.

Worst Experience. I booked Kerala-KSRTC ticket through redbus and one hour before journey the bus got broke down and was informed by the KSRTC depo that the trip got cancelled. I took another bus to the destination.
When i informed about bus cancellation to Redbus, they told will investigate and update.
After one month of calls and follow up they finally told "We regret to inform you, as per the RTC policy any issues raised post 25/8/2022 6:30 pm from the date of the journey is not accepted."

My date of journey was 25/08/2022 6:30 PM. How can i predict that the bus trip will be cancelled.

So please always book through transport company sites. Don't book through Redbus.

Ask for three month deactivation when the three months is up you ask to reactivate to get told you cannot be able to reactivate for five years why doesn't seem right if everybody did this they would not have any players been with redbusbingo years and this is how they repay your loyalty not happy Redbusbingo

We purchased 4 tickets to-and-from Malacca. Somehow, we were given numbers 28 to 31, even though seat 31 doesn't exist (the seats numbered 1 to 30). This happened in both rides, and we were lucky that in the both times there were empty seats.

I cancelled My Ticket, which was booked On 03/05/2022 Vashi - Madgaon (kadamba Travels)& ticket was 1260
& madgaon to Vashi (Paulo Travels)on 04/05/2022 ticket was 960
Cancellation charges is 240 and 180
Refunded amount - 1008 and 771
Extra charges - Rs12 and Rs9
So I want to know that how the extra charges were cut ?
I was trying to contact redbus many times but I don't get any response from red bus, also I called kadamba & paulo Travels & they behave very rude. I got Worst service from redbus.
This is not about only amount, but about fraud. The customer should know how you are deducting money.
I request you to give me details about extra charges.
And the complaint process is purposely too complicated !