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RedBook Inspect Reviews 3,395

•
TrustScore 4.5 out of 5

4.6

Vehicle Inspection
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Review summary

Created with AI, based on recent reviews

Considering 1,124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, professional staff who provide detailed and thorough reports. Many people appreciate the comprehensive inspections, often including numerous photos and videos, which help them make informed decisions and avoid costly mistakes when purchasing a vehicle. The customer service is also consistently highlighted as exceptional, with staff members being knowledgeable and readily available to answer questions. However, some customers also noted issues with the product and quality of the inspections. A few people reported that significant defects, such as a large chip in the windscreen or a lack of an exhaust, were missed in their reports. There were also instances where the wrong car model was identified or crucial details like paint peeling were overlooked, leading some to feel the inspections were not thorough enough.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the promptness and thoroughness... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Consumers find the product to be ambiguous. Many reviewers praise the comprehensive and detailed reports,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers appreciate the comprehensive and detailed... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The report was very thorough. Conversation with inspector made the process worth while. Together it allowed us to make an informed decision on a vehicle 1200km’s away. Could not be happier. Would hi... See more

Rated 5 out of 5 stars

Having a trusted body like RedBook physically look at a car on your behalf gives you confidence in what you are buying. Information given and the follow up phone call were essential to ensure the c... See more

Rated 5 out of 5 stars

The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a sum... See more

Rated 5 out of 5 stars

Definitely worth the money. Comprehensive check by the mechanic with lots of detail and pictures, and a phone call with a debrief of any potential issues explained. For what I paid for the inspection,... See more

Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

I purchased a new volkswagen golf R

I purchased a new volkswagen golf R
Graham was outstanding exceeded my expectations he provided peacemind the car was a great buy a d even called to check if i had any questions!thank you very much

15 May 2026
Rated 3 out of 5 stars

great, too pricey

12 May 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi There,

Thanks for leaving a review of our inspection service.

We're glad that you found our lite inspection service useful for your buying purposes, we'll make sure to pass your comments regarding pricing on to our team!

Kind Regards,

The Redbook Inspect Team.

Rated 4 out of 5 stars

I used this service to purchase a car…

I used this service to purchase a car remotely from carsales. Highly recommended. I used the ultimate inspection option as I was buying a vehicle over 20yrs old.

It lost a star because the documented details seemed scripted. Music on the videos adds no value to the report. Photo-documentation is fantastic. Unfortunately for the top tier option, I did not get a drive report either.

Received a phone call and got a satisfactory handover of the report with an option to ask questions.

12 May 2026
Rated 5 out of 5 stars

Very smooth

Very smooth, quick, hassle free experience. Everything professionally done, worth the investment!

11 May 2026
Rated 5 out of 5 stars

Simple, fast and clear outcomes

The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a summary via phone from one of their representatives.

11 May 2026
Rated 5 out of 5 stars

great service

the standard package is great, very detailed and loved how the inspector gave me a call after. Don't get the lite, but super detailed with over 100 photos and notes for each part of the car.

11 May 2026
Unprompted review

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