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RedBook Inspect Reviews 3,371

•
TrustScore 4.5 out of 5

4.6

Vehicle Inspection
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Review summary

Created with AI, based on recent reviews

Looking at 1,130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its thoroughness and efficiency, often highlighting the detailed reports and comprehensive inspections. Many people appreciate the staff's professionalism and extensive knowledge, finding them helpful and communicative throughout the process. The customer service is frequently described as excellent, with many reviewers noting the valuable follow-up calls and the staff's willingness to answer questions. However, some customers also noted issues with the product and quality of the inspections. A few people reported that significant defects, such as unroadworthy conditions or major cosmetic damage, were missed in their reports. There were also occasional mentions of poor customer service experiences, with some individuals expressing dissatisfaction with the responsiveness or helpfulness of the support team.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the thorough and detailed inspections,... See more

Staff

People report positive experiences with staff. Customers frequently praise the knowledge, thoroughness, and... See more

Product

Customers had ambiguous experiences with product. Many reviewers found the reports comprehensive and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the detailed and thorough reports,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a sum... See more

Rated 5 out of 5 stars

The report was very thorough. Conversation with inspector made the process worth while. Together it allowed us to make an informed decision on a vehicle 1200km’s away. Could not be happier. Would hi... See more

Rated 5 out of 5 stars

Having a trusted body like RedBook physically look at a car on your behalf gives you confidence in what you are buying. Information given and the follow up phone call were essential to ensure the c... See more

Rated 5 out of 5 stars

Definitely worth the money. Comprehensive check by the mechanic with lots of detail and pictures, and a phone call with a debrief of any potential issues explained. For what I paid for the inspection,... See more

Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Very smooth

Very smooth, quick, hassle free experience. Everything professionally done, worth the investment!

11 May 2026
Rated 5 out of 5 stars

Simple, fast and clear outcomes

The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a summary via phone from one of their representatives.

11 May 2026
Rated 5 out of 5 stars

great service

the standard package is great, very detailed and loved how the inspector gave me a call after. Don't get the lite, but super detailed with over 100 photos and notes for each part of the car.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable and professional service

Very reliable and professional service. The inspection provided valuable information that helped us decide not to purchase the car, which potentially saved us from making a costly mistake. Very grateful for their honest and extremely thorough report.

1 May 2026
Rated 4 out of 5 stars

Communicated well

Communicated well, explained everything he did. Completed the inspection in a timely manner. Encouraged myself to ask questions about the vehicle

5 May 2026
Rated 3 out of 5 stars

Overpriced and lacking in-depth

Overpriced and lacking in-depth, under-the-hood, mechanical analysis especially involving concealed parts.

4 May 2026
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Reply from RedBook Inspect

Hi Gary,

Thanks for leaving a review of our inspection service!

We do advise that during our inspections we do not remove any parts from the vehicle during the check which does mean that if components are buried in the engine bay that we may not be able to access and assess.

For this reason we do highly encourage everyone to both check the sample reports on our website, and to read through the exclusions to ensure the service is fit for your purposes.

Kind Regards,

The Redbook Inspect Team.

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