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RedBook Inspect Reviews 

3,529
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,099 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding, thorough, and easy-to-use service. Many highlight the staff and inspectors as friendly, knowledgeable, and professional. Customer service is frequently noted for providing detailed reports and valuable phone calls with honest feedback, aiding informed purchasing decisions. However, some customers noted concerns regarding report thoroughness and accuracy, citing instances where inspections lacked depth on mechanical issues, provided data without sufficient context, or contained false information like incorrect car models or claims of faults later found non-existent. Additionally, some people were dissatisfied with unhelpful or rude staff interactions.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and thoroughness. Many... See more

Staff

Consumers find staff to be positive, with many reviewers praising the politeness, professionalism, and... See more

Product

Clients share ambiguous opinions on product inspections, with some reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the comprehensive and detailed reports,... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best Experience in Perth I had about inspecting my vehicle. It was seamless process, I handed my keys to them and they inspected my vehicle quickly and everything was fine. They also conversed politel... See more

Rated 5 out of 5 stars

Purchasing our son’s first car and so we wanted additional information about the car as it was an older model being purchased privately. Found this service outstanding end to end. - Quick an... See more

Rated 5 out of 5 stars

Saving myself from a potential financial crisis. What I thought were minor issues turned out to be something that might cost me more. Wouldn't know without the expert inspection. Thanks a lot!

Rated 5 out of 5 stars

This was my first time buying a vehicle interstate, I don’t have the time or money to travel to inspect it myself. I got their most expensive package as I didn’t want to muck around getting a car I ca... See more


Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,529)

1,038 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

the standard package is great, very detailed and loved how the inspector gave me a call after. Don't get the lite, but super detailed with over 100 photos and notes for each part of the car.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable and professional service

Very reliable and professional service. The inspection provided valuable information that helped us decide not to purchase the car, which potentially saved us from making a costly mistake. Very grateful for their honest and extremely thorough report.

1 May 2026
Rated 4 out of 5 stars

Communicated well

Communicated well, explained everything he did. Completed the inspection in a timely manner. Encouraged myself to ask questions about the vehicle

5 May 2026
Rated 3 out of 5 stars

Overpriced and lacking in-depth

Overpriced and lacking in-depth, under-the-hood, mechanical analysis especially involving concealed parts.

4 May 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Gary,

Thanks for leaving a review of our inspection service!

We do advise that during our inspections we do not remove any parts from the vehicle during the check which does mean that if components are buried in the engine bay that we may not be able to access and assess.

For this reason we do highly encourage everyone to both check the sample reports on our website, and to read through the exclusions to ensure the service is fit for your purposes.

Kind Regards,

The Redbook Inspect Team.

Rated 3 out of 5 stars

Not worth it

A lot of details, but nothing that really mattered. What I wanted to know, I didn't get. I would rather get my own mechanic in the future.

5 May 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Robert,

Thanks for leaving a review of our inspection service!

We are always looking to assess and review our inspection processes and all feedback is welcome. Are you able to advise the specific area you wanted more information on?

Being a mobile service we are limited in what can be checked during inspection so there are times when a workshop inspection may be more beneficial in the case that parts require removal.

Kind Regards,

The Redbook Inspect Team.

Rated 5 out of 5 stars

Peace of Mind on Wheels: Outstanding Service from Redbook

I recently used Redbook Inspections for a pre-purchase car inspection, and I couldn’t be happier with the service. Owen, the inspector, did a fantastic job—he was thorough, professional, and communicated everything clearly. He took the time to discuss all the findings with me, ensuring I understood every detail. I highly recommend Redbook Inspections to anyone considering buying a used car. Their expertise and customer service are top-notch!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

George (2) saved me

George (2) saved me a massive headache. Had a car (m2) inspected by him, without him I would have brought and suffered a massive problem.

Not only did he communicate really well and answer all my question, he also is just an honest man.

Once again, massive thank you to George.

28 April 2026

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