I bought a plastic cover replacement for my outdoor umbrella. However, after three weeks, Recreation Outfitters has not shipped it. I've emailed twice to follow up but have not received any replies... See more
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See what reviewers are saying
This company does not respond to calls or emails. In fact I am unsure if it even exists in an order fulfillment capacity, I ordered something from them in Jan. As of today they are still saying the... See more
The swivel seat kit is great! High build quality is very evident. It fits perfectly on my NRS PIKE inflatble kayak and raises the seat 12 inches above the kayak floor. The swiveling feature is very... See more
We are extremely pleased with how smoothly the process went and the quality of the furniture! We purchased the Hanover Monaco 7-Piece Aluminium Frame Dining Set With Six Swivel Rockers and we couldn't... See more
Company details
Written by the company
Recreation Outfitters offers top brands for all of your Recreation needs. Browse the best inflatable kayaks, the best patio furniture, and outdoor heaters. Recreation Outfitters is dedicated to being a trustworthy resource, where customer's know that they're getting a quality product.
Contact info
3925 88TH STREET NE Unit C, 98270, Marysville, United States
- (888) 351-8180
- contact@recreation-outfitters.com
- recreation-outfitters.com
3.1
Average
220 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Shopping your website
You have provided a very easy to navigate website. Thank you, was able to find what i was looking for and see a very good description.
5 December 2022
Unprompted review
Reply from Recreation Outfitters
Thank you for the wonderful review. Have a nice holiday season
Go somewhere else
I went with this company because of the discount and the date I should have received this item. It’s been about 3 weeks and still the item hasn’t even shipped. For a $10 discount wasn’t worth it. Cheaper is usually never better! I should have received it within a week.
20 December 2022
Unprompted review
Reply from Recreation Outfitters
Hi there - could you please provide the name used for your order? I don't see an order under the name Sabrina McKee. Would love to help if I can. Thanks!
Simply wonderful
The site was easy to use and navigate. Got immediate emails updating me on the processing and shipping process. Would definitely do business again.
19 December 2022
Unprompted review
Reply from Recreation Outfitters
Thank you for the wonderful review :)
Some of the info on the website was…
Some of the info on the website was inadequate, but the online assistance was great.
11 December 2022
Unprompted review
Reply from Recreation Outfitters
Thank you for great review!
I ordered my product 11-21-2022
I ordered my product 11-21-2022. Today 12-4-2022 I received an update saying my product is back ordered and would not be here till after Christmas. Would have been great to know this when ordering.
4 December 2022
Unprompted review
Reply from Recreation Outfitters
Hi there - we're sorry that your order is back-ordered. Our site should have warned that the item is not available until after Christmas. If you'd like, you may cancel the order for a full refund. Please let us know how you'd like to proceed.
Really a great experience buying commercial patio heaters
We were really taken care of by Keith. He helped plan the amount of commercial patio heaters we need for our space. The items shipped quickly, and we were not surprised at all by anything, because Keith gave us a great run of the land, on what to expect.
15 October 2022
Unprompted review
Money taken, nothing received.
I completed a purchase. Received an email saying my items were delivered (FedEx tracking info said delivery was signed for in a different state). Having received no package, I contacted the company. “Tim” said that my order was returned to the warehouse due to incorrect pricing. Despite a request, no refund was issued!
10 October 2022
Unprompted review
Reply from Recreation Outfitters
Hi there Steph, we'd love to assist in making this right. If you could please message us and request a customer service manager, we'd be happy to escalate this, and try to make it right for you!
Love our wine cooler
Love our wine cooler. I felt that they super honest! I would highly recommend them!
6 July 2022
Unprompted review
Reply from Recreation Outfitters
Thank you very much!
Terrific customer service
Terrific customer service. They sent a replacement immediately, after it arrived damaged
28 September 2022
Unprompted review
Reply from Recreation Outfitters
Thank you very much Falguni!
Had a great experience can't wait for…
Had a great experience can't wait for the next experience thank you very much.
23 September 2022
Unprompted review
Reply from Recreation Outfitters
Thank you for the kind review. Have a wonderful weekend
Awesome Service!
We found a great price on Bromic heaters, and Marc pointed us in the right direction for everything we needed
22 September 2022
Unprompted review
Reply from Recreation Outfitters
Thank you for the kind review. Have a wonderful weekend
STAY AWAY!!
STAY AWAY!!! They sent the wrong merchandise and will not send an RMA label to return it. These people are SCAMMERS!
16 September 2022
Unprompted review
Reply from Recreation Outfitters
Hi there - we’re sorry the item you purchased didn’t work out. Because it’s not cost effective to return the item, we fully refunded you without asking you to send the item back. We hope you change this to a positive review. Thank you
Helpful honest customer service
helpful honest customer service checked to see if item was in stock or back ordered. I cancelled the order but here I am returning for a different purchase due to the responsiveness of the helpful professional
Thank you
8 September 2022
Unprompted review
Reply from Recreation Outfitters
Thank you very much! Have a great weekend
The swivel seat kit is great
The swivel seat kit is great! High build quality is very evident. It fits perfectly on my NRS PIKE inflatble kayak and raises the seat 12 inches above the kayak floor. The swiveling feature is very handy when boarding the kayak and drift fishing in the wind. Recreation Outdoors delivered even earlier than promised. Highly recommend the seat and buying it from Recreation Outdoors.
2 September 2022
Unprompted review
Placed order
Placed order today with Raj in customer service and he was wonderful! Very patient, friendly and knowledgeable.
30 August 2022
Unprompted review
Wrong information in the website
Wrong information in the website
Product not available at the end
Date of the delivery for the rest also not keep as advertised
16 August 2022
Unprompted review
Reply from Recreation Outfitters
Hi there - we'd love to help you out. If you could please provide your order number or email us at contact@recreation-outfitters.com
Thank you
Avoid This Company!!
I ordered two Aire Landing pads for an upcoming multi day rafting trip. The company sent me the products and they were not what we wanted for the price we paid. The order total was $428.21 with the item total being $378.00, shipping $15.54, and tax of $34.67. When I contacted Recreation Outfitters to return the product I was told I would get a full refund less the shipping charge. I verified that the charge was $15.54 and that I would be responsible for the cost to ship the products back. I agreed and paid $50.00 through UPS to return the product.
They then added additional shipping charges of $61.47 twice for shipping which equated to a refund of only $305.27. I had the additional charge of $50.00 to return the product. I paid a total of $478.21 and was only refunded $305.27... I paid $172.94 in total to purchase and return a product that I do not have. This NO HASSLE RETURN POLICY is a joke.. This company lied to me and took money for nothing. Do not get Duped and avoid at all costs!!
3 August 2022
Unprompted review
Reply from Recreation Outfitters
Hi there - Your refund total was 366.74 ($428.21 total paid). This is due to a return shipping fee, because you did not like the product, or wished to change to another item. Original shipping is subsidized, so it may be seem strange that the actual shipping amount is deducted, but that actual amount is partly paid for new orders by Recreation Outfitters. Please review your account for further clarity, or feel free to call to have one of our customer service members provide more detail.
Still waiting for Delivery
Still waiting for Delivery. Per sitye and rep. It was to be delivered 7/29 no delivery. Delivery compnay not returnming calls. This will for sure be my last order ever.
2 August 2022
Unprompted review
Reply from Recreation Outfitters
Hi there - your order shipped on time, however freight can sometimes take up to 2 weeks, if you live in a more remote area. Unfortunately, once an item ships LTL, it's out of our hands from a service standpoint. Please make sure to answer calls that you may not recognize, as this may be the freight company calling to schedule your delivery.
Here is a link to your tracking. https://www.sekologistics.com/us/track/?trackingNumbers=ALM6005974
Still missing two seat post
Still missing two seat post. Was told I would be email and have not heard from any body yet. It’s been 3 weeks and 390$ I have not seen.Please fix my order or give me back the money.
30 July 2022
Unprompted review
Reply from Recreation Outfitters
Hi there - please contact us at contact@recreation-outfitters.com so we may get this fixed. Thank you
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