I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so f... See more
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Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This website is tricky
This website is tricky! You think your paying a toll but in fact your joining their monthly fee to use. I don't need this I was only trying to pay a one time toll.
6 November 2025
Reply from Records Finder
Hello Lynda,
We’re sorry to hear about your experience and understand how this situation could have been confusing. Please note that our agent has already processed a full refund of $2.95, as there was no usage on the account.
We appreciate your feedback, as it helps us improve the clarity of our website and communication. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Very friendly and Went Beyond Expectations
Very friendly and did more than I expected to further assist me.
6 November 2025
Reply from Records Finder
Hello Christopher,
Thank you for your 5-star review. We’re delighted to hear that our team was very friendly and went beyond your expectations to assist you. Your feedback means a lot to us and will be shared with the team.
If you require any further assistance, please don’t hesitate to reach out — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I got a full refund for a quick and easy refunds…
I got a full refund for a quick and easy time
Nov 4th
3 November 2025
Reply from Records Finder
Hello Joshua,
Thank you for your 5-star review! We’re glad to hear that your refund was processed quickly and easily. Providing fast and hassle-free service is always our goal, and we appreciate you taking the time to share your experience.
If you ever need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The gentleman I talked to was very…
The gentleman I talked to was very polite. And a pleasure talking to. Thank you
3 November 2025
Reply from Records Finder
Hello Angela,
Thank you so much for your 5-star review! We’re delighted to hear that our representative was polite and a pleasure to speak with. Your kind feedback means a lot to us, and we’ll be sure to share your comments with the team.
If you ever need any further assistance, we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Leslie,
Thank you very much for your 5-star review. We’re delighted to hear that our customer service representative was able to assist you and that you found the support helpful. Your feedback is greatly appreciated, and we’re always here should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The lady who helped me was terrific.
The lady who helped me was terrific.. resolved the problem instantly... jerril Callaway
2 November 2025
Reply from Records Finder
Hello Jerril,
Thank you so much for your 5-star review! We’re delighted to hear that our representative was able to resolve your issue so quickly and that you found her assistance terrific. Providing efficient and friendly support is always our priority, and it’s wonderful to know your experience reflected that.
If you ever need any further assistance, please don’t hesitate to reach out — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Customer service worker Mary fixed my…
Customer service worker Mary fixed my issue like a pro.
1 November 2025
Reply from Records Finder
Hello Robert,
Thank you so much for your 5-star review! We’re delighted to hear that Marijoy was able to resolve your issue so efficiently and professionally. She will be thrilled to know that her efforts made such a positive impression.
Providing excellent service is always our goal, and we truly appreciate your recognition. If you need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Support staff was actually helpful
Service is fine, couldn’t get what I was looking for on the records portion but the support staff was very helpful
1 November 2025
Reply from Records Finder
Hello Nathaniel,
Thank you for taking the time to leave us a 4-star review. We’re very pleased to hear that our support staff was helpful and provided you with a positive service experience. We’re sorry to learn that you couldn’t find what you were looking for in the records portion, and we appreciate your understanding.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded your account. Please expect the funds to reflect in 3 to 5 business days.
If you have any other questions or need further assistance, we're always here to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Antonio,
Thank you for your wonderful 5-star review. We’re delighted to hear that our team was very helpful and able to accomplish exactly what you needed. Providing efficient and attentive service is always our priority, and it’s a pleasure to know your experience reflected that.
If you need any further assistance, please don’t hesitate to contact us — we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
very cooperative
1 November 2025
Reply from Records Finder
Hello Arlene,
Thank you for sharing your 5-star review. We truly appreciate your kind words and are delighted to hear that you found our team to be very cooperative. Providing helpful, professional, and attentive service is always our goal, and it’s wonderful to know that we met your expectations.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Helpful Attendant
Your representative was helpful and polite. She was able to assist me with my request and made sure everything I needed was taken care of.
31 October 2025
Reply from Records Finder
Hello Jessica,
Thank you very much for taking the time to leave us a 5-star review. We are pleased to hear that our representative was helpful and polite, and that your request was handled efficiently. Providing attentive and professional service is always our top priority, and we’re delighted that your experience reflected this.
If you require any further assistance, please don’t hesitate to contact us — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Helpful and straight to point
30 October 2025
Reply from Records Finder
Hi Aj,
Thank you for your feedback! We’re glad to know you found our service helpful and straightforward. We appreciate you taking the time to share your experience and are always here if you need any further assistance.
Best,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Sergio,
Thank you for your kind words. We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Agent was very understanding and help…
Agent was very understanding and help me out quickly
29 October 2025
Reply from Records Finder
Hi Nazar,
Thank you for your kind words. We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Maria was great
Maria was great! She addressed all of my concerns and explained all that I needed to know. She was very courteous and professional!
28 October 2025
Reply from Records Finder
Hi Petoria,
Thank you for your wonderful feedback! We’re so glad to hear that Maria provided courteous, professional service and took the time to thoroughly address all your concerns. Your kind words mean a lot to us. Please let us know if there’s ever anything else we can assist you with.
Best,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Very polite and great customer service!
29 October 2025
Reply from Records Finder
Hi Amanda,
Thank you for your kind review! We’re delighted to hear that you had a positive experience and found our customer service polite and helpful. We truly appreciate your feedback. If you ever need assistance in the future, please don’t hesitate to reach out — we’ll be glad to help!
Best,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Terrible
Terrible. Canceled thisimmediately andthey still charged me after the free trial.
22 October 2025
Reply from Records Finder
Hi Jason,
Thanks for your feedback. I've reviewed your account and can see that you reached out to customer service a day after you were charged the rebill, which was why you were charged. I can also see that we were able to process the refund. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Samuel,
Thank you so much for the 5-star review! We're delighted to know you found our service excellent. If there’s anything more we can do to assist you or make your experience even better, please don’t hesitate to reach out—we’re always happy to help!
Best,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The great customer service I received…
The great customer service I received from Den. He is an exemplary rep. Thanks again Den for your help.
25 October 2025
Reply from Records Finder
Hello Jeffry,
Thank you for your wonderful 5-star review. We’re delighted to hear about the great service you received from Den. He truly is an exemplary representative, and we’ll be sure to share your kind words with him. We sincerely appreciate your feedback and your trust in us.
If there’s anything else we can assist you with, please don’t hesitate to reach out — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Rep helped me quickly and effectively
Rep helped me quickly and effectively. And even though there was a bit of an access, he was easy for me to understand. I really appreciate that!
25 October 2025
Reply from Records Finder
Hello Crystal,
Thank you for taking the time to share your 5-star review. We’re delighted to hear that our representative was able to assist you quickly and effectively, and that their communication was clear and easy to follow. Your appreciation means a great deal to us, and we’re pleased we could provide the support you needed.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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