I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so f... See more
Company replied
Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn’t receive what I was looking…
I didn’t receive what I was looking for. And also I paid for premium
16 November 2025
Reply from Records Finder
Hi Johana,
Thank you for your feedback. We’re sorry to hear you didn’t find the information you were looking for, especially after purchasing the premium service. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Furthermore, the account has been canceled, and no future charges will occur. If you need anything else in the future, please let us know. Have a great day and stay safe!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Harold was very polite and useful.
14 November 2025
Reply from Records Finder
Hi,
Thank you for your review! We’re glad Harold was polite and helpful. We appreciate your feedback and will continue to work on providing the best service.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Jay,
Thank you for your 5-star review! We’re glad Stephanie provided excellent service. We appreciate your feedback and look forward to serving you again.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The best and most reliable source of…
The best and most reliable source of information.
12 November 2025
Reply from Records Finder
Hi Hisham,
Thank you for this excellent review! We're happy you found our services reliable. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Fraudulent scam
Fraudulent scam
The data on the plate I looked up was entirely made up. Nothing short of it. Names were made up and location were made up.
But the worst part is, I purchased a 7 days unlimited pass, and they, without my consent, billed me a monthly subscription.
6 November 2025
Unprompted review
Reply from Records Finder
Hello Gary,
We’re very sorry to hear about your experience. We’ve checked our system and couldn’t find any account under the name provided. To help us investigate this properly, could you please contact our support team at askgoodcar@ask.goodcar.com or send us your email address linked to your account?
We take claims of unauthorized charges and incorrect data very seriously, and we’d like to resolve this for you as quickly as possible. Once we receive your details, we’ll review the transaction and ensure any billing issues are corrected immediately.
Thank you for bringing this to our attention — we’re committed to making this right.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Web Issue
The representative let me know how to solve an internet issue and explained it well using this website.
Also, she was very kind to explain about using this website for 6 days even though I asked to cancel my membership.
Thank you.
12 November 2025
Reply from Records Finder
Hi Jiny,
Thank you for your thoughtful feedback! We’re glad to hear our representative was able to clearly explain how to resolve your internet issue and assist you with your membership questions. We truly appreciate your kind words and will be sure to share them with the team. If you need any further assistance, please don’t hesitate to reach out — we’re always happy to help.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The customer service is excellent
The customer service is excellent, and sweet joy helped me to obtain my refund
9 November 2025
Reply from Records Finder
Hello Anel,
Thank you so much for the 5-star review! We’re delighted to hear that you had an excellent experience with our customer service and that Joy was able to assist you with your refund. We’ll be sure to share your kind words with her!
If you ever need any further assistance, we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ve searched for an account using the email address linked to your review but couldn’t locate one. So we can investigate and resolve this for you as quickly as possible, could you please contact our support team at askrecordsfinder@ask.recordsfinder.com with any details linked to your account (such as the registered email or full name)?
We take billing concerns seriously and want to make sure this is fully resolved for you.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Yosahara,
Thank you for your kind feedback! We’re glad to hear you had a good experience and that our team’s patience made things easier for you. If you ever need any further help or have questions, please don’t hesitate to reach out — we’re always happy to assist.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The representative was very helpful…
The representative was very helpful with resolving my issue. The time she took to listen and assess the situation was satisfactory.
11 November 2025
Reply from Records Finder
Hello Shannon,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our representative was able to assist you and took the time to listen and resolve your issue. Your satisfaction means a lot to us, and we truly appreciate your kind feedback.
If you ever need any further assistance or have additional questions, please don’t hesitate to reach out — we’re always happy to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Quick and easy ❤️
10 November 2025
Reply from Records Finder
Hello Kulraj,
Thank you for your 5-star review! We’re so happy to hear that you found the process quick and easy ❤️
If you ever need anything in the future, don’t hesitate to reach out — we’re always here to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Deepak,
Thank you for your 5-star review! We’re so glad to hear you were happy with our service. Your feedback means a lot to us.
If you ever need anything else, please feel free to reach out — we’re always happy to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Problem addressed quickly
Problem addressed quickly. This is a review of the way they handled an issue not the quality of their product. I only used their service once and I believe it was fine and I obtained the information I was looking for. I cancelled my account so I would only need to pay for the trial period. I was still charged. However, they reversed the charge with only a slight delay without claiming that I did not cancel in time.
8 November 2025
Reply from Records Finder
Hello Susanne,
Thank you for sharing your detailed 5-star review! We’re glad to hear that our team was able to resolve your issue quickly and ensure the charge was reversed without any hassle. We appreciate your understanding and the recognition of how we handled the situation.
If you ever decide to use our service again or have any questions in the future, please don’t hesitate to reach out — we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Excellent customer service
My representative was polite, kind, and knowledgeable. She resolved my issue effectively and efficiently! Wish more reps were this way!
10 November 2025
Reply from Records Finder
Hello Tracy,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had an excellent experience and that our representative provided polite, kind, and knowledgeable support. We’ll be sure to share your kind words with the team — feedback like yours truly motivates us!
If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Good service
10 November 2025
Reply from Records Finder
Hello Dalton,
Thank you for your 5-star review! We’re so glad to hear you were happy with our service. Your support means a lot to us.
If there’s anything else we can do for you in the future, please feel free to reach out — we’re always happy to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Customer support was great.
10 November 2025
Reply from Records Finder
Hello Jeremy,
Thank you so much for your 5-star review! We’re thrilled to hear that you found our customer support great. Your feedback means a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Excellent customer service
When I conducted a records search, it came back with some information unavailable from records. I called customer service to see if I could get a refund. The gentleman was polite and refunded the charge. This level of customer service is increasingly rare these days and I greatly appreciated it.
Kind regards,
8 November 2025
Reply from Records Finder
Hi Cory,
Thank you for sharing your experience! We’re glad to hear that our team was able to assist you promptly and handle your refund with professionalism. Providing courteous and reliable service is very important to us, and we’re delighted it made a positive impression. If you ever need further assistance, please don’t hesitate to reach out — we’re always happy to help!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Katherine,
Thank you for your kind feedback! We’re happy to hear that our team was helpful in guiding you through the process. Making sure everything is clear and easy for our customers is always a priority. If you ever need further assistance, please don’t hesitate to reach out — we’re here to help!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi,
Thank you for your feedback! We’re glad you had a positive experience and appreciate your support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Best
Efficient, respectful representative I spoke with took care of everything I needed.
6 November 2025
Reply from Records Finder
Hi Lety,
Thank you for your kind feedback! We’re glad our team provided the assistance you needed and ensured a smooth experience. We hope you'll recommend us to others.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.