Rebus - Trusted Mortgage Advice Reviews 512

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, professionalism, and positive attitude, making the mortgage process feel smooth and straightforward. The service provided is consistently described as excellent, with people appreciating the clear explanations, quick response times, and constant updates throughout the journey. Reviewers often highlight the personalized approach and the team's dedication to making complex situations manageable, even going the extra mile to secure favorable outcomes. Some customers also mentioned that the team provided significant support and reassurance during stressful times, particularly when dealing with unhelpful estate agents or difficult processes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent support and responsiveness... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt replies and excellent... See more

User experience

Users describe positive interactions with the user experience, often highlighting how simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So toady I finally got the keys to my house, I really want to thank Lee my mortgage broker for helping me get a mortgage when I lost hope, I thought I wasn't going to get a mortgage after being reject... See more

Company replied

Rated 5 out of 5 stars

Great experience with this mortgage advisor team. They are always quick to reply, provide clear and detailed explanations, and keep you updated in real time throughout the process. If there’s anythi... See more

Company replied

Rated 5 out of 5 stars

Being first time buyers we were new to this whole experience. We were recommended rebus and I’m so glad we were. Lee was our broker and Abbie was always there to help us too. Both very professional... See more

Company replied

Rated 5 out of 5 stars

We used Rebus again for our remortgage and again very impressed. Neezam talked us through our options and helped us secure a new fixed deal literally a couple of hours before it went off the market. H... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Life Insurance Agency

Written by the company

Rebus is a dedicated financial advising firm that works to provide all our clients with the highest-quality mortgage advice and ensure that you are fully protected so you can keep up with repayments on your mortgage. Based in Cambridgeshire, we operate throughout the UK, we help our clients in various ways, including face-to-face and on the phone depending on their circumstances. We pride ourselves on our expertise in the mortgage market. Our strong banking relationships ensure high success rates and products for every client.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Incredible Service

Ben was incredibly helpful and personable throughout the entire engagement, Loads of knowledge and helped us get on the property ladder. Would highly reccomend

28 February 2025
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for your fantastic feedback! We’re thrilled to hear that our expertise and personable approach made such a positive impact on your journey to homeownership. It’s wonderful to know that his knowledge and support helped you take this exciting step onto the property ladder.

Your recommendation means the world to us and reinforces our commitment to providing exceptional service. A big thank you from all of us at #TeamRebus, and congratulations on your new home! 🏡🌟

Rated 5 out of 5 stars

We can't thank Nadine enough at Rebus. Brilliant mortgage broker

We can't thank Nadine, Joy, Siana and the entire team at Rebus enough for making our dream come true as first time buyers! From the very first point of contact to the moment we received our mortagage offer the experience was absolutely flawless. Efficient and excellent service.

The communication was perfect every step of the way, and they were always just a call away, were ready to help with anything. Nothing was ever too much for and their dedication and professionalism really shone through.

I highly recommend their services to anyone looking for a smooth and stress-free mortgage experience. Thank you again for everything.

15 January 2025
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

A heartfelt thank you for your amazing feedback! We’re absolutely delighted to have been part of your journey to becoming first-time homeowners. Nadine, Joy, Siana, and the entire Rebus team are overjoyed to know that their dedication and professionalism made the process seamless for you. Your kind words about our communication and service mean so much to us and inspire us to keep delivering excellence every step of the way.

We’re deeply grateful for your recommendation and thrilled to have helped make your dream a reality. A huge thank you again from all of us at #TeamRebus! 🏡✨

Rated 5 out of 5 stars

Highly recommend Rebus, they were amazing

Rebus were amazing through the whole process of buying our first home. Admittedly we were pretty clueless and our case was a little more complicated due to my partner being on a partner visa however Ben was amazing at fully explaining the process and checking in with us to see if there was ever anything we needed reassurance or help with. Yuliyana was extremely helpful and we will be sure to recommend Rebus to any friends or family in the future.

24 January 2025
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for your lovely feedback! We’re over the moon to hear that your first home-buying journey with Rebus was a positive and reassuring experience. We are thrilled to know that their guidance and support helped make this important milestone smoother for you. Your kind words and recommendation mean the world to us, and they inspire us to keep going above and beyond for our clients. A massive thank you from all of us at #TeamRebus! 🏡✨

Rated 5 out of 5 stars

It was an amazing service

It was an amazing service from beginning to end both Lee and Jo made the process seamless and stressless. They explained everything clearly and we understood what was required at every stage of the process. We would recommend them a thousand times over

31 January 2025
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with our team. Lee and Jo are delighted that their efforts made the process seamless and stress-free for you. Your kind words inspire us to continue delivering outstanding service. We’re so grateful for your recommendation a thousand times over! Big thanks from all of us at #TeamRebus! 😊

Rated 5 out of 5 stars

ExceArturadllent customer interaction

Excellent customer interaction

30 January 2025
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent customer interaction with us. Your kind words inspire us to continue delivering outstanding service. Big thanks from all of us at #TeamRebus! 😊

Rated 5 out of 5 stars

Amazing support at a stressful time

Amazing support at a stressful time, every question I had they had answers for and they were very prompt in responding

Highly recommend

3 February 2025
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for your fantastic feedback! We're thrilled to hear that our team provided amazing support during such a stressful time. It's wonderful to know that we were able to answer all your questions promptly. Your kind words mean a lot to us and motivate us to continue providing exceptional service. Big thanks from all of us at #TeamRebus! 😊

Rated 5 out of 5 stars

A big thanks to Rebus Team

A big thanks to Lee, Joy, and Siana! Their professionalism and methods are worth every penny. They supported me in everything, making the entire process so much easier. Even when I changed my mind about the fixed rate at the last minute, they remained on my side with a professional and understanding approach. Highly recommend their services!

30 January 2025
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for your wonderful feedback! We're thrilled to hear that Lee, Joy, and Siana provided exceptional support and made the process easier for you. Your kind words mean a lot to us. We're delighted to know that even when you changed your mind at the last minute, their professionalism and understanding shone through. Highly appreciating your recommendation! Big thanks from all of us at #TeamRebus! 😊

Rated 5 out of 5 stars

Jo and Neezam were incredibly helpful

Jo and Neezam were incredibly helpful throughout the process of providing us mortgage advice. They got us a good deal on our mortgage provider, had no issue with us selecting an alternative option and were very helpful in arranging insurance and working with the solicitor. Thank you once again.

18 January 2025
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for sharing your experience! We're delighted to hear that Jo and Neezam were able to assist you throughout the mortgage process and secure a great deal for you. It's wonderful to know they were helpful in arranging insurance and working with the solicitor too. Your kind words mean a lot to us. Big thanks from #TeamRebus! 😊

Rated 5 out of 5 stars

Rebus are great!

Rebus made me feel very relaxed in what can often feel like a stressful process. They handled everything in a prompt, friendly and professional manner, explaining anything I didn't understand along the way and remaining supportive throughout every stage of the process. I would highly recommend!

9 January 2025
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for the wonderful review! We're delighted to hear that our team made the process relaxing and stress-free for you. Your kind words mean a lot to us, and we're glad we could support you every step of the way. Big thanks from everyone at #TeamRebus! 😊

Rated 5 out of 5 stars

Absolutely brilliant during our first home purchase…

Rebus were brilliant throughout our entire first home purchase. Their expertise and support for us during the process was so appreciated and they went above and beyond to secure us the best deal after a couple of issues happened down the line. Neezam and Jo are lovely to deal with and we would highly recommend Rebus, we hope to work with them in the future!

10 January 2025
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for your amazing review! We're thrilled to hear that Neezam and Jo could support you through your first home purchase and secure the best deal for you. We truly appreciate your kind words and look forward to working with you again in the future. Big thanks from all of us at #TeamRebus! 😊

Rated 5 out of 5 stars

Exceptional service

Exceptional service
Not only were the staff able to professionally address all of our questions and concerns. They guided us every step of the way.
Thank you

7 January 2025
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Reply from Rebus - Trusted Mortgage Advice

Thank you so much for your kind words! We're thrilled to hear that you had an exceptional experience with us. We are dedicated to guiding you every step of the way. Big thanks from all of us at #TeamRebus! 😊

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, Nadine and Joy from Rebus has really been very helpful. We can’t thank them enough for their exceptional support in helping us in securing our first home 🏠.

19 December 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Baba,

Thank you so much for your 5 star review! We really appreciate your feedback and are so pleased to hear you have felt supported during the process of buying your first home.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

A Family Remortgage, Gifting Proceeds to Children for a First Time Buy

Rebus have helped us to co-ordinate a remortgage of onw property to enable the gifting of a deposit to our children for the purchase of their first home. The advantage to having someone like Rebus Financial Services, able to search the market for suitable products for both parts of this transaction, has been invaluable.

10 December 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Smith Family,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Exceptional Service for First-Time…


Exceptional Service for First-Time Buyers

From the very first day of starting this process, my experience with rebus has been outstanding. As a first-time buyer, I was nervous and unsure of how everything worked, but working with Nadine made everything smooth and stress-free.

Nadine is incredibly professional, helpful, and patient. She provided clear and detailed information at every step, taking the time to explain things thoroughly. Whenever I emailed her, she responded promptly.

What stood out the most was her problem-solving skills—if any issue arose, Nadine always had a solution. Her support, guidance, and dedication were truly invaluable, and I’m genuinely thrilled with how seamless the entire process was.

I highly recommend rebus, especially for anyone feeling overwhelmed or unsure about buying a home. Nadine’s expertise and customer care are second to none. If I could give more than five stars, I absolutely would. I can’t wait to work with her rebus in the future

2 December 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Soukaina,

Thank you so much for your 5 star review! We are so pleased you have been impressed by our team and would recommend us to others.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Neezam and team have been consistently amazing in getting the best mortage deals for me, for over 5 years now.

I almost never post reviews, but I'm compelled to write one here: Neezam and team have been consistently amazing in getting the best mortgage deals for me, for over 5 years now.
A genuinely human service, and an ability to get the best deals with his knowledge of the market.

Highly recommended

27 November 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Tim,

Thank you for taking the time to leave a review, we really appreciate your kinds words and as always its a pleasure assisting you with your mortgage needs!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Absolutely amazing service

I'm on a tier 2 visa and there is a lot of conflicting advice on the internet about mortgage eligibility for visa holders. I contacted Rebus earlier this year to get some advice on whether or not I can get a mortgage. Lee was very helpful and there was no pressure to use their services. I did contact them back when I was ready to put in an offer and Lee and Joy have been brilliant right from the start. I had to withdraw from the first sale, revise the mortgage in principle and reapply the mortgage on a second property and even that was done within 2 days. As a first time buyer I barely struggled with the house buying process. Joy followed up with solicitors and estate agents and gave me weekly updates on what's going on. Highly recommend Rebus as a mortgage advisor!

10 October 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Krishti,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Nadine and Joy have been excellent from…

Nadine and Joy have been excellent from start to finish!
Nothing was ever too much trouble and we felt totally confident that Nadine would get us a brilliant rate on our mortgage. Would recommend to anyone and everyone, and I do!!

Looking forward to working with these lovely ladies again in the future for another mortgage product.

Thank you so much both!

Paolina

1 November 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Paolina,

Thank you so much for your review! We are so grateful for your kind words!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Absolutely amazing service

Where to even begin, I first contacted Rebus when I had come across an ad that said they help people like my self on a visa. I spoke to Ben Taylor whom is an absolute pleasure to deal with at first we did not qualify for a lender to provide a morgage as our time in the UK was too short.

Once we were here long enough I contacted Ben again and to my surprise Ben remembered everything about our discussion months earlier, He got straight to work and came back to me with in 2 days and to our absolute happiness we qualified this time round.

I had so many questions about everything Ben answered every single one of them, once Ben had completed getting our morgage approved I was then helped to continue the process with Yuliyana, what a delight to deal with, she also answered every single question I has and went above and beyond in dealing with my solicitor directly to provide me with updates.

I can't thank Ben and Yuliyana enough and recommend them enough to anyone looking for a morgage or remortgage you absolutely won't be disappointed.

4 October 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Donovan,

Thank you for taking the time to leave such a detailed review! We really appreciate your feedback and its great to hear you would recommend us to others too.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Very happy

Ben and Yuliana made the process really painless, great communication, made what was a very complex situation our side very straightforward.

23 October 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Katie,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

The best advisors on earth !

I can’t thank Lee and Joy enough for their exceptional support in securing my home loan. My case was quite complicated and I was devastated because many lenders refused mortgage because I am on skilled visa status with just one more year left. I found Lee through google search with no hope but his expertise, patience, and dedication made all the difference. He got me DIP within the same day and I was surprised about it. He gave me a new hope in securing home and we started our home search. One we found our dream flat, Joy stepped in for further help, she is really kind and friendly. They guided me through every step, ensuring I understood the process and felt confident in my decisions. Lee also gave timely updates to the builders ensuring everything is in place.

Thanks to their hard work, I’ve finally achieved my childhood dream of owning a home. I highly recommend Lee and Joy to anyone looking for mortgage advisors who genuinely care about their clients. They turned what felt like an impossible journey into a reality for me!
I will definitely use their services again for all my future remortgages and mortgages.
They both are the divine sent gifts!!!

24 September 2024
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Reply from Rebus - Trusted Mortgage Advice

Hi Preethi,

Thank you so much for taking the time to leave such a detailed review! We really appreciate your kind words and are so pleased to hear you would recommend us to others.

Kind regards,

Team Rebus

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