Reboxed® Reviews 2,459

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 896 reviews, reviewers had a great experience with this company. Many customers are delighted with the quality of the refurbished phones, often describing them as looking and performing like new, even those graded in 'good' condition. The service is consistently praised for being efficient, with quick delivery and excellent packaging that includes thoughtful extras. Reviewers also appreciate the significant cost savings compared to buying new, making high-end phones accessible and offering great value. However, some people mentioned issues with product functionality, such as phones stopping working or having drastically reduced battery life, and some experienced delays with delivery or problems with postage labels for returns. A few customers also reported that their phones were lost in transit or arrived with unexpected damage, despite being ordered in excellent condition.

What people talk about most

Product

People report positive experiences with product, often noting that refurbished phones arrive in pristine or... See more

Quality

Consumers find quality to be positive, with many reviewers stating that their phones arrived in pristine or... See more

Delivery service

Users describe positive interactions with delivery service, with many customers reporting quick and prompt... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the overall... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the significant savings and value... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with the service I received. Phone as described and arrived quickly in great packaging with a sweet treat 🙂. Taken a star off for the website, as I feel this wasn't clear in looking at specific... See more

Rated 5 out of 5 stars

I received my refurbished phone today. Excellent packaging with a charging wire, plus a screen wipe and packet of sweets - extra bits you don't get buying new! The phone was sold as pristine and it's... See more

Rated 5 out of 5 stars

Phone arrived in perfect condition (bought pristine) and very happy with it. There was a slight issue with shipping however after contacting reboxed support the issue was quickly resolved and the phon... See more

Rated 5 out of 5 stars

Absolutely brilliant! I honestly wouldn't be able to tell the difference between my new phone and a brand new. Mine was classed as Great condition but it's like brand new! I'm definitely sticking with... See more

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4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent condition and value for money!

My phone arrived in top condition, nicely packed so it felt like new. Now several months later, I am still very much happy with my phone, enjoying the excellent battery life and overall power of a newer device while knowing I got it at a bargain while helping reduce electronic waste. A win all the way around!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Loyal customer

I've purchased from Reboxed on several occasions and the experience has always been excellent. Quality tech, excellently packaged and flawless delivery.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great quality phone was exactly as…

Great quality phone was exactly as described on the website.
Great value for money compared to buying a new phone plus helping the environment.
Finally great customer service from start to finish.
Definitely 5 star from me👍

10 December 2025
Unprompted review
Rated 3 out of 5 stars

Exactly as described

The phone was exactly as described and justified recycling. I liked the way the phone was carefully packaged and the prompt delivery.

I welcome the efforts to plant to replace what we waste with packaging.

13 February 2026
Unprompted review
Rated 4 out of 5 stars

Samsung S25 ultra,excellent condition

excellent phone condition, fast delivery, and good value

I recently bought a Samsung S25 Ultra from Reboxed and honestly, I’m beyond impressed. The phone arrived much quicker than I expected and was packaged beautifully. When I opened it, it looked absolutely brand new ,with a case, not a single scratch, and everything works perfectly.
The performance is amazing, the camera quality is outstanding, and the battery life is just as good as a new phone. You honestly wouldn’t even know it’s refurbished.
What I really loved is the value for money getting such a premium phone at a better price while also helping the environment is a win win.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional company & excellent service

Although there was a technical issue online at ordering (I ordered twice because of a banking glitch), Reboxed refunded me in full & my iPhone was received very promptly 👌
A really professional company to work with. Thank you.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I visited the website and got a very favourable preliminary quote for my phone. I sent off my phone and once they received it, later that day I received the full amount that was originally quoted. Highly recommended.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Still awaiting refund for faulty phone

My purchased phone was faulty and duly returned. I was refunded £16 for the trade in phone, which it seems the returned faulty phone was mistaken for, despite being a totally different phone. I have contacted Customer services via the online form that I received no response to and then by email on 27th February, 6th March and 10th March and still have no response for Order #36921. I remain out of pocket to the value of £178.62.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Smooth process, highly accurate description of product and condition, well packaged and quick delivery

24 December 2025
Unprompted review
Rated 5 out of 5 stars

What can I say about Reboxed

What can I say about Reboxed? How about, it's easy. My daughter wanted a sim free iPhone 16 Pro Max but seeing as Apple had non in stock, as they'd brought out the iPhone 17, we had to start searching on used sites. Found Reboxed which had good reviews, had a great eco friendly focus, a decent warranty and 14 days returns policy. The price was good so decided to purchase a pristine model from them. Phone came quickly, well packaged and the pristine description was spot on. Another useful thing was the various payment options. Overall a very easy and enjoyable experience, I'll be buying from them again in the future.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

First class service

It was all so easy, I did it through my provider Smarty and I'm so pleased with my phone and at such an affordable price. I was thrilled at the presentation, all boxed up like new. I will definitely recommend Reboxed to friends and family.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

The phone got lost in the post

The phone got lost in the post. It was supposed to be a Christmas gift and we had to go hunting for another a couple of days before Christmas. The refund didn’t come through straight away, so I had to lend money to get it, and it was more expensive in the shop.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Purchased IPhone 13

Purchased IPhone 13 for my son’s Christmas present. Phone arrived in good time, great condition for a great price.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Fabulous company. I ordered a refurbished iPhone SE2022 sadly the battery dropped drastically quickly but on contacting Reboxed and they sent a return postage label and within a few days I had a replacement which has been fantastic! And a great price. Highly recommend.

18 December 2025
Unprompted review

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