ReAssure Reviews 

Extremely polite and courteous serving. Rollo had a clear understanding of my issue and did everything possible to help throughout the call.

I spoke to Rollo Sheridan with a simple query which he answered immediately. He then made a few suggestions and led me through your website which then opened up further discussions. He was extremely friendly and very helpful. 10/10 Rollo!!

It took several phone calls to resolve the issue, and yet the final amount was less than anticipated, without explanation.

Easy to deal with and very helpful

I spoke to Rollo who answered the phone, Rollo was polite and friendly and put me at ease, Rollo talked to me in the manor I needed for me to understand, he answered my questions in a professional and timely manor.
Rollo made the call a great experience - he is a great ambassador for Reassure.
Thank you, Nick Rayner.

Gail was professional, courteous, and coherent, providing helpful information.

Please head your email to Torsten Bell
"In your position as minister for pensions"

I think he will be delighted to hear from other people who are experiencing an impossible task getting their older (S226 Pension Plan) pension paid.

Now roughly 7 months and i have only received one payment, with an attached legally binding Schedule of payments letter that was incorrect.

And yet another apology from a member of staff for the error.

Unfortunately an apology for an error, in years to come when on my passing my partner will only receive 50% of my pension when she is entitled to 100% of my annual pension for the first ten years, is of no use to me whatsoever.

And if we both pass away, nothing will go to our estate.

Please email Torsten Bell MP with your complaint

Gail was friendly, approachable and professional.
Gail was able to assist me with my query and answer my questions.
I received the documents I required quickly.

Helpful and knowledgeable person advising

None stop issues with this company since my policy migrated to them from legal and general!!
Two occasions I have paid a lump sum to my policy first time took them 4 months to apply it , this time they ended up sending the money back to me numerous phone calls and emails still awaiting a phone call back to sort it out, only option for me is to transfer my policy to another company as do not trust these people with my money!!!

Excellent customer service.
Answered every question I had.
Explained some terminology so I understood clearly.
Great service

Gail was very helpful and answered all our questions. Thank you Gail.

I have ben waiting since early March this year to claim unpaid money Reassure was holding for my now deceased wife. I have completed all the forms but still without a payment from the Company. After numerous letters and apologies from them for their errors, nothing has happened.I had made them aware that I am Terminally ill and I'm at the point of concern that the delay of payment is deliberate. They have a Customer service department that doesn't speak directly to customers and a complaints department that will pay compensation in order to clear a complaint. I spoke to a lady yesterday and she promised to send me an e mail or phone call with an update. 4th August 2026. STILL Waiting !! They have paid me exactly One half of the money owing. I have rang twice now to ask why they have done this, but apparently I now have to wait a further 10 days to get a response. Delay after delay, Is this their Company Policy ?

Answered straight away. Very helpful, answered all my queries in a very profesional and courtious manner.
Not an easy subject to navigate but this was not a problem, top marks.

Gail was very good helped me with the information i needed and got the ball rolling straight away
Thanks

Customer service agent was kind, polite and very knowledgeable about my account and next steps.

Hi,

My recent experience has been good. The online portal was superb and I have had great communication from them both letters, statements, email and calls.

Spoke to Lucy today, she was polite and her care was helpful over my requirements.

I hope this helps people. Cheers Ant

My pension was cancelled as "an internal error ". Very little effort has been made by Reassure to put this right and repay missed pension payments . Staff are very pleasant , but still nothing happens , Avoid dealing with this company .