ReAssure Reviews 

Service was pretty poor. Took sooooooo long. Very simple tasks took weeks. Repeat requests for paperwork etc etc etc. Im glad im out the other side and won't have to deal with them again. However, the staff I dealt with were all very pleasant and as helpful as they could be. Seems backroom systems are the issue....dare I suggest reluctance to part with ££££.....

Spoke to a young man called Leo who was polite, patient & extremely helpful. He helped me sort out a couple of complicated queries. 10/10 for customer service. Well done

Very helpful person

Extremely helpful customer service. Phone call answered straight away and everyone of my questions answered with plenty of time given for me to understand and not feel rushed. Thankyou

Charlotte was polite and very clear to understand.
She wasn't able to give me an answer so has passed my query to another section and hopefully I will have answers later.

The persons that one deals with on the phone are courteous and professional, but that isn't reflected in what actually happens afterwards. I have had a couple of examples where I have questioned their internal communication and efficiency. It is nothing serious, but rather frustration. It has meant more phone calls that should really been necessary.

Quick and efficient.

Consise information and polite person who was very helpful. Excellent service.

Very friendly and helpful

So an ancient SERPS opt out pension plan that has languished in silence with ReAssure. Turn 55, decide to cash it out, as it is as mentioned above. Now the runaround begins. Employee even tried to blame me saying that I had originally signed up to retire at 65....despite my legal entitlement to cash out at 55.
Quite happy for you to sign up and pay them money digitally, but if you want you money back suddenly they must have a wet signature mailed in.
Generally just a shambles, demanded a digital document to request my cash out...let's see if that works. Not holding my breath, as purple is not my colour.

The telephone was answered promptly - a real bonus these days! Zoe was extremely helpful in checking through all the information on my file and answering my query.

Emily was the best customer support person I have spoke t o to in a long time.

A very professional customer agent excellent traditional service well delivered. he had a v good attitude and it gave me confidence in ReAssure

Very frustrating to deal with. Questions about my investments are responded to with pro-forma comments that do not reflect what I've asked for. Really disappointing.
The retirement planning toolkit is too limited to be useful.

She was very helpful.I have been trying to acess my pension and finding it very stressful She did make progress today

Debbie asked questions and gave clear advice. She was friendly and courteous.

Took time to understand my needs and was super helpful and polite

Always find Reassure easy to deal with. The staff are knowledgeable and as a non resident have processes that can be executed on line and not via mail.

Very pleasant customer service lady.

Disappointing that my case has yet to be progressed.