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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product quality and the wide variety of items available, many of which are hard to find elsewhere. The delivery service is frequently highlighted for its speed, efficiency, and careful packaging, ensuring products arrive in good condition. People also appreciate the overall great service provided. However, some customers experienced issues with their orders, including items being replaced without prior notification or receiving incorrect products. A few people also mentioned problems with tracking information and communication regarding delivery updates, leading to uncertainty about their parcel's status.

What people talk about most

Product

People report positive experiences with products, often highlighting the great range and quality, with many... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the fast delivery, accuracy, and good... See more

Quality

Customers had positive experiences with quality, consistently praising the fresh, clean, and well-packaged... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and reliability. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Real Foods stock many brands and products that are hard to find in mainstream supermarkets and local independent shops. Real Foods has become my first choice 'supermarket'. The customer service is... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

Real Goods is fantastic! I went often to their shoppe in Edinburgh to get dried goods - beans, lentils and rice. Always a great variety and terrific quality. Now that I don’t get to Edinburgh as ofte... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Real Foods is now my main supermarket

Real Foods stock many brands and products that are hard to find in mainstream supermarkets and local independent shops. Real Foods has become my first choice 'supermarket'. The customer service is excellent, very fast response from real people. The delivery time is fast, the orders accurate and well packed in recyclable packaging.

7 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for shopping with us and leaving this review!

We appreciate your support and generous words.

We look forward to processing your next order.
-Real Foods Team

Rated 5 out of 5 stars

Great experience all round

Easy to use, informative website. Thought there was a problem with postage, quickly responded to and package located. Quick delivery. Fresh, clean well packaged produce. A great experience and purchase. Thank you

1 May 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We are so glad you had a great experience and thankyou for sharing!

Rated 5 out of 5 stars

No problems

No problems, quick transaction. Very good.

20 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Your feedback is much appreciated!

We are glad to hear that you are happy with our service.

Rated 5 out of 5 stars

We order regularly from here

We order regularly from here, bulk buying our loo roll, with occasional other things also - the delivery is prompt & it’s cost effective for us. Communication is always good with any issues.

30 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review, it means alot to us!

We are delighted to hear that you are happy with our efficent services.

Rated 5 out of 5 stars

I've been using this company for years…

I've been using this company for years and never had an issue. Great choice of products which I struggle to find elsewhere. Helpful descriptions of products including if plastic free, vegan etc. Good communication, well packaged and fast delivery

27 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We appreciate your feedback!

It's great to hear that you have been happy with our products and service for years.

We look forward to continuing to offer quality in our service and products.

From the Real Foods Team we thank you for being a long standing customer with us.

Rated 5 out of 5 stars

Excellent products and fast delivery

Great choice of products which are of excellent quality. I love the organic oat groats 😍 which are not readily available elsewhere. Communication was great and delivery was swift. I would highly recommend

22 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your lovely review!
We really appreciate your feedback and are glad to hear that you are happy with the quality of our service and products.

Rated 5 out of 5 stars

great quality

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic products. Delivery is always efficient and they prioritise sending whole order once available rather than split it over a few days.

26 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review!

I am delighted to hear that you are happy with our product range and deliveries.

Rated 1 out of 5 stars

Dumped on front step.

Tracking didn't work (bounced between Parcelforce & Royal Mail). No advance notification. Delivery was dumped on the front doorstep while we were away. Left out overnight in paper/cardboard packaging that had burst open. Not very clever for a perishable food delivery!

24 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your honest review.

We are sorry to hear that you had issues with our couriers.

If this occurs next time, please let us know.

Rated 5 out of 5 stars

Great quality food

Very good service. I have ordered from them a few times now and the quality of the foods they supply both fresh and dried is excellent. They also have a much larger variety of organic products available in their online shop than many other places.

22 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Your feedback is much appreciated!

We are glad to hear that you are happy with our service and our range.

Rated 5 out of 5 stars

Great service, great food

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I also appreciate the good communication from Real Foods about my order, and that they give the option of holding the order to get items that are not in stock. Great service, great food.

19 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

We are really happy to hear that you satisfied with our service and product range.

We look forward to continuing to supply you with quality products and service.

Rated 5 out of 5 stars

Great service, great value.

Whenever I’ve ordered from Real foods, they’ve sent the order out really quickly (and because the product is in glass jars), well protected. The products that I purchase are great value too.

10 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your lovely review!
We really appreciate your feedback and are glad to hear that you are happy with our products and delivery.

Rated 4 out of 5 stars

Good

Good, efficient service and delivery.

15 April 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review!

I am delighted to hear that you are happy with our efficent service and delivery.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick dispatch. Ordered Monday evening, arrived Wednesday lunch time.16/3/24

16 March 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review.

It's great to hear that you are satisfied with our service.

We look forward to processing your future orders.

-Real Foods Web Team

Rated 4 out of 5 stars

Great choice

Great choice, prompt and reliable service!

19 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

We are delighted that you were happy with our service.

Rated 5 out of 5 stars

Real Goods is fantastic

Real Goods is fantastic! I went often to their shoppe in Edinburgh to get dried goods - beans, lentils and rice. Always a great variety and terrific quality. Now that I don’t get to Edinburgh as often, I tried their online service for first time. Same variety, quality and prompt delivery!

14 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

It's great to hear that you are happy with both our shop and online store. We look forward to processing your future orders.

- Real Foods Team

Rated 5 out of 5 stars

Reliably excellent quality.

Reliably, excellent quality dried fruit and nuts at reasonable prices. Fast and efficient service. Products always delivered within two days of ordering.

17 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We are so glad you had a great experience and thankyou for sharing!

Rated 5 out of 5 stars

Recommended

Great products online
Fair Prices
I am super happy, the suma apple concentrate is back in stock and on shelves
Items arrived in tact
Will definitely purchase again here.

13 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thanks for your lovely review!

We're thrilled you enjoyed your experience with us.

Rated 5 out of 5 stars

excellent range of products

excellent range of products - things I can't get anywhere else, especially Fair Trade goods. Threshold for free postage is good - It suits the quantity of things I normally buy each time.

13 February 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We're delighted that you are happy with our range of products!

Thank you for taking the time to leave us a review.

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