ReadYourHeart Reviews 343

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, frequently describing the jewelry as beautiful, stunning, and of good quality. People often express satisfaction with the aesthetic appeal and craftsmanship of the items, noting that they look like real diamonds and receive many compliments. However, some people were dissatisfied with aspects of their order, delivery, and customer service. Several customers reported significant delays in shipping, with some orders taking weeks or even months to arrive, and issues with tracking information. There were also instances where the quality of the product was questioned, such as stones falling out or plating wearing off. Additionally, some reviewers experienced poor communication from customer service, with slow response times and unhelpful resolutions to their issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the beauty and sparkle of the jewelry,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the jewelry as beautiful, stunning,... See more

Order

Consumers have mixed experiences regarding their orders. Many report significant delays, lack of... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report significant delays, with some... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report poor experiences, citing... See more

Based on these reviews

Rated 3 out of 5 stars

The jewelry was beautiful and looked like it was well made. I was very happy with the jewelry itself and the prices. The problem is that the shipping is inconsistent. I currently am waiting on an item... See more

Rated 4 out of 5 stars

I was disappointed that the finish on the rings was coming off quite substantially. It definitely impacted the look of my rings. I’d been very careful to follow the guidelines spelt out. EI: not weari... See more

Rated 4 out of 5 stars

I absolutely love my purchases, Grace in customer service responded with updates when requested. I have purchased 3 different rings and love them all, very unique. Shipping sometimes takes a little... See more

Rated 4 out of 5 stars

My ring is absolutely beautiful! People comment on how sparkly it is, and can't believe it's a lab grown diamond. The fit is perfect. About that... I was surprised that you had to verify my ring siz... See more


Company details

  1. Jewelry Store

Written by the company

ReadYourHeart Official store. We provide the most brilliant moissanite jewelry in the world. Shop our engagement rings, wedding bands, earrings, necklaces & more to find the perfect gemstone fine jewerly! Everything we do is guided by our vision: Read Your Heart, Record Your Memories. We're here to celebrate life's most joyous moments with you, encapsulating those treasured memories into modern, timeless jewelry you'll want to wear each and every day. Whether it's the perfect piece for yourself, or a thoughtful gift for a loved one, we hope your unique jewelry will serve as a joyful keepsake for many years to come.Thank you for allowing us to capture these precious memories for you!


Contact info

3.3

Average

TrustScore 3.5 out of 5

343 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Terrible Customer Service

Company continued to try to give various discounts instead of honoring the 30 day return policy.

I purchased earrings which were poorly made - lost one on the first wear.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Great choice

Great choice, fast shipping and good customer service. The ring I received was beautiful!!! I will return for more purchase!!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

All good, no problems.

Easy to order, easy to get discounts, delivered reasonably quickly, easy to track. Product very good quality, exactly as described, size true. No problems at all!

28 August 2024
Unprompted review
Rated 1 out of 5 stars

Don't even think to buy from…

Don't even think to buy from ReadYourHeart!! Their delivery is so slow, I've got my order around 3weeks later, their customer service is totally sucks. Their policy is totally lying, they never give the chance to customers to return!!!

22 August 2024
Unprompted review
Rated 2 out of 5 stars

I got the three-stone lab emerald ring

I got the three-stone lab emerald ring. When it arrived the quality of the setting was fine but the stone was a much lighter green with much less internal character in the way of inclusions than the ring shown on the site. When I posted a review stating as much on their website it never rendered, so I can only assume that they withhold negative reviews to mislead buyers.

18 August 2024
Unprompted review
Rated 2 out of 5 stars

Purchased a set of earrings

Purchased a set of earrings. The clasp kept opening and the earrings fall off. Contacted RYH and they gave me $50 off a new pair. So I purchased another pair. The second pair were the same. One bump and the clasp opened and earring fell off my ear. They look beautiful but poor quality.

17 August 2024
Unprompted review
Rated 1 out of 5 stars

Waste of money

I have had my ring for 2 months. The rose gold is all but gone, I question the S925 it's supposed to be. The ring looks old eventhough I take it off before doing anything and clean it regularly with sterling silver jewelry cleaner. Waste of money

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Proposal Renewal after 45 years of marriage…

I purchased my wedding set so my husband could ask me to stay married forever. We have been married for 45 years. We both were very young when we married and I was expecting. So the wedding traditions wasn’t our top priority. I did not look at the ring when it arrived. My husband surprised me at a beautiful waterfall in Michigan and went on one knee to ask me to be married forever. I said yes of course. The ring set is beautiful!!! I wear it every day and it looks great! The ring arrived so quickly in a classy ring box. Great price and provided us with a special memory!

15 June 2024
Unprompted review
Rated 5 out of 5 stars

This company goes out of the way to make sure the customer is satisfied

This company goes out of the way to work with you on issues that arise! Ordered a pair of earrings for my daughters birthday, only one came in the delivery. As soon as I explained it to them another pair was sent. 15.00 to pay for postage. I questioned them because I had already paid for the postage. They were more than a simple response, and ended up sending a 4 leaf clover necklace as well! So my daughter received both for her birthday! July 3rd was a beautiful birthday for her! She is expecting her first child in December and the 4 leaf clover was the perfect addition of having a healthy baby! I believe you have a new customer in my daughter! You certainly have one in me! Thank you!

3 July 2024
Unprompted review

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