RC Willey - Reno Reviews 

Greg was very helpful regarding product selection and potential followup discounts

Ventless dryer dripping from bottom hose connection. Hose attached to bottom connection running up hill to drain isn't draining properly. Should have been attached according to installation manual which it isn't. Was going to fix myself but the included parts were taken away. Missing is the rear drain plug and the elbow hose connector.

D Miller sparks nv

We have purchased everything from RC Willey since we moved to Nevada. We always get the protection plan because as they say if they can’t fix it, they will replace it. Well the one time we need. The warranty we are now told sorry it doesn’t cover anything if you want to fix your item you’re going to have to pay for it. We bought a recliner for $1400. The base is messed up not a hard fix. They ordered the base told us it was covered. The base gets here and I get a text message saying oh the base is here but you’re going to have to pay for it. It’s not covered. In confusion I call because I have the extended warranty and I’m told no it’s not covered by a very rude woman. I even spoke with my salesman. He was shocked and said no it should be covered well it’s not so beware if you spend the extra money at RC Willey you’re going to be burned They could care less about their customers

Ordering online was easy. Dryer has not been delivered and installed yet.. hope it goes well

Always happy with the service, the people and the merchandise that we have ever bought.

Talked to customer service in Reno, answered all my questions regarding delivery.

Excellent customer service, reasonable prices. The yearly in-home delivery fee is well worth it. RC Willey is now my goto place for furnishings

Quality of the product was less than expected.

We were supposed to get a dinning room table and couches on Wednesday, June 25th. The table was delivered but the couches were not. I understand that mistakes happen but what I didn’t appreciate the cavalier attitude towards the error. We were told that it would be another week until the couches were delivered. There was no effort put forth to have the couches delivered in less than a week. Again, I am okay with the mistake, but I am not happy with the lack of effort in making the situation better.

The 200 dollar RC Willey gift card towards another purchase is a continuation of the minimalist effort towards the errant delivery. The term discount is misleading to the customers reading your response. A discount implies RC Willey refunded money on the couches I already purchased, which would have been a nice gesture. That is different to providing a 200 dollar gift card that forces me to spend more money at the store in order to redeem my compensation.

Purchase and installing carpet

We love RC Willey

Amazingly helpful/informative management to attentive and responsive sales representatives is one of the many reasons for the 5-star rating. Thank you to Chris and Mike C for all their help with our recent purchase! I will keep returning to Reno- RC Willey for my furniture, flooring and appliance needs!

I was going to give this store a five star after our sales rep experience. Toni is great!!! She went above and beyond while we were shopping for multiple purchases. Even after a major delivery mistake she was quick to make sure that it will be made right. But that mistake is what lowered my rating. We receive the wrong mattress. The mattress delivered was the same brand but a much less expensive model. I caught it due to the tag having a different name. The delivery guy said the numbers in his system matched my receipt so he wouldn't look into it any further:( You would expect this kind of mistake from a lower quality store...not RC Willey. So, just a heads up to really check into your delivery purchases.

Thank you Toni for ALL your help!!! You were a blessing to us that day and you deserve 5 stars!!!

My purchases were catered to with ease. The associate who helped me was incredibly helpful, and efficient.

I love ordering online!

Delivery people went above and beyond.

Over all very good service. However, I was Very clear why I was calling I was forwarded to the wrong department causing a long time on hold.

Fast friendly delivery and love my purchases

Craig made it great, what a nice person he is. He is very knowledgeable as well. It was a pleasure shopping with his help.

Our sales person Jennifer Holman assisted us in finding the perfect carpet. She is thorough and knowledgeable. She took the extra step in answering any concerns that we had.