RC Willey - Reno Reviews 

I regret giving RC Willey my business. Over a year later, I was still dealing with this purchase.

RC Willey in Reno turned furnishing my new home into an exhausting ordeal of damaged furniture, mishandled orders, broken commitments, and an unresolved warranty claim. At virtually every stage, I had to chase someone to get an answer or follow through on something they had already promised.

I purchased couches, a mattress, a bed frame and headboard, two matching nightstands, and an entertainment center in September 2025. I also purchased their Blue Rewards membership for delivery.

Before the first delivery, I received conflicting delivery windows. Then RC Willey called to say one nightstand was broken. Another call followed: it was discontinued, and they could not order a replacement. I had purchased a matching set, so accepting just one was not a solution.

On delivery day, they told me something had fallen on my headboard and split it in half. Staff said the bed frame required the headboard for support, so I postponed delivery of the entire bed.

Then the couches arrived, and one leg did not touch the floor. The delivery crew could not level them. They repeatedly blamed my floor and tried to convince me that was the problem. I refused delivery.

After all of that, a manager initially resisted refunding my Blue Rewards membership because the crew had technically made a delivery. I accepted NONE of the furniture on that delivery, yet I still had to argue about getting the membership refunded. She eventually agreed.

That should have been the end of my business with RC Willey. Unfortunately, I gave them another chance.

My salesperson called to apologize and offered to have replacement furniture assembled and inspected at the store before delivering it within a week. He also offered to special-order my matching nightstands. I accepted.

The day before the promised delivery, I called because I had received no confirmation. That is when he told me he had canceled everything.

He mistakenly thought I had requested another refund—even though I had specifically explained the original refund situation when accepting his offer. I only found out the replacement arrangement had been canceled because I called.

Everything had to be ordered AGAIN. Then I was asked to return to the store and pay AGAIN because my original payment was still being refunded. I paid a second time before receiving my first payment back, while continuing to sleep on a mattress on the floor.

Most of the furniture finally arrived in late October 2025. Despite the salesperson’s promise to have it assembled and inspected at the store before delivery, the crew assembled it at my house. From what I observed, it did not appear that the promised assembly and inspection had happened. That assurance was a major reason I agreed to give RC Willey another chance, and the delivery gave me another reason to regret that decision.

The special-order nightstands did not arrive until early February 2026, roughly five months after my original purchase.

Within about a week, I discovered the USB-C function on a nightstand did not work.

It took approximately two weeks for a technician to visit. He confirmed the malfunction and ordered a part. When I contacted RC Willey in April, I was told the part was backordered until early July.

July came and went. By mid-October, I still had no repair and no update.

Once again, I had to contact RC Willey myself. Only then was I told a decision had already been made that the part could not be replaced and a refund would be offered. Nobody had communicated that decision to me before I called.

After approximately eight months of waiting on a warranty claim, I was given the options of keeping the defective nightstand, getting a refund, or speaking with a manager. I requested a manager and finished that conversation feeling back at square one.

The amount of time and effort I spent trying to get furniture delivered correctly—and then get a newly delivered item repaired—was ridiculous. I had to keep track of their mistakes, follow up on their promises, and call for updates they should have provided.

They had repeated opportunities to turn this experience around. Each time I agreed to another solution, I ended up with more delays, more frustration, or another problem to chase down.

I bought new furniture to enjoy my new home. More than a year later, I was still dealing with RC Willey.

One star accurately reflects my experience. I deeply regret shopping here, would never give this store my business again, and would strongly discourage friends or family from buying here.

Still waiting to find out when they will install . RC willey washed their hands of everything . Not good I’ve spent a lot of money there

RC Wiley Reno i found the perfect accent chair for my living room. A very easy purchase.

Customer Service...helpful, knowledgable but not pushy.
Delivery and intallation...great
Customer Service when needing to exchange product was excellent and problem free.
Feel that eveyone went above and beyond to make our puchasing experience comfortable.
Love your policy of charging only one delivery fee per year...no matter how many deliveries are made. Definitely encouraged us to make future purchases within the year as finances allowed.
Thank you RCWilley ...

Sales Associate Kimberly Molina was amazing. She helped me with my order that needed to be changed over the phone. Her customer service and professionalism were outstanding. She explained everything well in detail and provided me with solutions to adjust the order. I really appreciate her help and time she took to resolve this matter. Thank you Kimberly. You did an amazing job.

Very friendly and personable staff. I always go to Lucera for my appliance needs. She's amazing!!

They know why

Ordered online, which said items would be available for pickup on a certain date. Drove 2 hrs to pickup and they didn’t have the items.

I wanted to make sure the item I am purchasing is available to pick up on a Saturday and was assured that this item would be available!

You have the friendliest employees and very helpful too. I love your store it’s beautiful. Thanks Donovan for a pleasant shopping experience!

The order was ready to pick up and the loading was done quickly.

Shopping is very easy. Sales were great. Everything I wanted was available. Delivery was quick and complete.

I enjoyed the electronics section and the opportunity to test out your new products we recently purchased a large sectional leather couch

Sales people are very knowledgeable and zeroed in on our needs without overselling. We made decisions on washer/dryer, tv and bbq in probably 30 minutes based your reps knowledge.

My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of the cost of the warranty after expiration and no repairs. They responded right away and sent me my coupon for an in-store gift card via email. No problem!
Thanks!!

I recently had a technical issue I reached out and it was fixed in 24 hours without me even having to follow up!

Was easy to purchase. Everyone was very helpful.

Lane Nakao was our salesperson for the carpet we purchased. Lane did an excellent job. He kept us informed of all of the critical parts of the purchase: we knew when the carpet was delivered, he helped us with the scheduling and made the whole transaction very smooth and pleasurable.

Great selection, great delivery.

Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffling on, just like a friend would. No pressure - only awesomeness. I'm such a fan!