Delivery was friendly, fast, and respectful. I recieved what I ordered (online). Best price around. Refrigerator was on sale for $200 less than any other labor day sale. Even hauled our other fridge o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The order was misrouted to a store 50 miles away. If it can be rerouted to the Orem, Utah store, that will be fine. If not, cancel the order. Addendum: My wishes are quite easy to understand, I sh... See more
Company replied
Michelle did a great job helping me pick the right Washer when mine finally died. She made the purchase easy and with her experience it didn't feel like she was trying to sell me what I didn't need,... See more
Company replied
Usually we go into the Orem, Utah store, but we ordered our dishwasher online. Within a day, we had the delivery and installation on our calendar and today, our lovely dishwasher was installed in reco... See more
Company replied
Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
693 E University Pkwy, 84097, Orem, UT, United States
- 801-227-8800
4.2
Great
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was nice to be able to shop and buy…
It was nice to be able to shop and buy , and schedule delivery without having to call and speak to a representative... I've been a customer for about 8 years...
1 September 2023
Reply from RC Willey - Orem
Thank you for the review and feedback, we greatly appreciate the positive rating and the kind words and we hope you have a wonderful day!
Super easy online shopping
The online purchase option was super quick and easy. I have yet to make it over to pick up my things. But I'm sure it's going to turn out simple.
26 August 2023
Reply from RC Willey - Orem
Thank you for taking time to shop with us and providing your feedback on your online experience! Hope you have a great Monday!
Reply from RC Willey - Orem
Thank you for the 5 star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
We look forward to seeing you again soon.
Reply from RC Willey - Orem
Thank you for the 5-Star review, we greatly appreciate the kind words and positive rating and we hope you have a wonderful day!
Still coming back for more
We’ve been RC Willey customers for 18 years, and we always have a good experience. Ordering and scheduling delivery online is easy, and the in-store service is equally efficient.
27 July 2023
Reply from RC Willey - Orem
Thank you for the 5 star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
We look forward to seeing you again soon.
Once your credit approved. It's so easy to go on line and order what you need.
Alwasy gives me a great experience.
28 July 2023
Reply from RC Willey - Orem
Sherie thank you for your feedback on our Orem location and for taking time to shop with us! Have a great Weekend and hope to see you again soon!
Lee Barney is a great salesman
Lee Barney is a great salesman. He helped us find what we needed.
25 July 2023
Reply from RC Willey - Orem
Hi Megan! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Orem
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Orem
Thank you for the 5 star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
We look forward to seeing you again soon.
5 star service!!!!!
I got exactly what I needed at a cheaper price than anywhere else. It also shipped to me shockingly fast. I got constant tracking updates to the point that I knew exactly when it would show up. I love this product and it is something I have wanted my whole life.
13 July 2023
Reply from RC Willey - Orem
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Today at the store I received the best…
Today at the store I received the best customer service I have received in a long time due to MICHAEL HEDGEPETH being so remarkably knowledgeable about the furniture pieces he is around in my opinion his well-rounded and outstanding at customer service. Also, CRAIG CLAYSON . Helped me as well trying to find a dining room table was knowledgeable and willing to help with outstanding customer service and had me laughing and comfortable with him the whole time definitely coming back. These employees make me proud saying I buy my furniture from RCWILLEY.
1 July 2023
Unprompted review
Reply from RC Willey - Orem
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Everyone was very helpful and prompt.
26 June 2023
Reply from RC Willey - Orem
Thank you for the 5 star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
We look forward to seeing you again soon.
Reply from RC Willey - Orem
Hi Kim! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Some times the sale rep doesn’t know…
Some times the sale rep doesn’t know about the difference for ea brand
4 June 2023
Reply from RC Willey - Orem
Hi Abner! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Good pickup. Bad website.
Easy and quick pickup at the doc. Available on time as stated in the order for an online purchase.
I bought it online. The website kept glitching and erroring throughout the checkout process. It took me an hour just to checkout one item online. And it was not my internet connection
27 May 2023
Reply from RC Willey - Orem
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Will NEVER buy from again
Will NEVER buy from again. I bought a whirlpool washer & dryer it worked for 2 weeks and started smelling like it was going to start on fire. I got the run around from EVERYONE at RC Willey and Whirlpool for 2 weeks. Still have a brand new under warranty broken washer. NOT IMPRESSED. I would give it 0 starts but that wasn’t an option.
21 May 2023
Unprompted review
Reply from RC Willey - Orem
Hi Kenzi! We are sorry to hear about the issues you are having with your washer and dryer. Our records show that your order was delivered to you on 04/19/23. We do have a 14 day return/exchange window, which you are not in anymore. You can try to contact your salesperson to see if they can do anything for you. Otherwise, we recommend contacting our customer service at 801-596-6950 or Whirlpool directly at 800-253-1301 to arrange for a manufacturer claim to be submitted for you.
On the order it was quoted that we…
On the order it was quoted that we could pick it up on the 17th and it wasn’t there. They told us we had to come back the next day. We are 30-40 mins from your store. Pretty frustrating.
17 May 2023
Reply from RC Willey - Orem
Joe thank you for your feedback on your web purchase. We apologize that your order transfer fell through the cracks and the inconvenience caused. We will relay your feedback to our web team so they can look more into what happened to your order.
I love the quality of everything in the…
I love the quality of everything in the store and the sales people are always nice and helpful they go above and beyond to make sure I’m satisfied 😊
16 May 2023
Reply from RC Willey - Orem
Darla thank you for coming into our Orem location and for your feedback on your overall experience! Hope you have a great Wednesday and that we see you again soon!
Delivery men broke a window shade…
Delivery men broke a window shade during delivery and I have been unable to get someone out here to fix or replace the damage. I spoke with someone at RC Willey over 2 weeks ago and they said they would send someone over to inspect the damage. I am still waiting. I pointed out the damage during delivery and he took a picture and said it would be in the report. Very frustrating.
22 April 2023
Reply from RC Willey - Orem
We apologize for the inconvenience caused to you by this, i do see that we do have a insurance claim on your account already so we will pass along this review to them to let them know you are still waiting on some more information about this situation. Sorry for the inconvenience and thank you for your review.
Alan was super helpful and helped us…
Alan was super helpful and helped us decide when we were ready to give up.
30 April 2023
Reply from RC Willey - Orem
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.