R B Poolman P&H Reviews 

827
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers are extremely polite, friendly, and professional, always taking the necessary time to explain technical details clearly in plain terms. People also deeply appreciate the prompt, reliable, and efficient service, noting that appointments are exceptionally well-organized and boiler installations are handled very quickly. Consumers consistently highlight that the working areas are always left spotless, clean, and tidy after every visit, reflecting a high level of respect for people's homes. Reviewers often express complete satisfaction with the supportive office staff and the smooth, hassle-free overall process from start to finish.

What people talk about most

Service

Customers expressed great satisfaction with the service, highlighting that engineers arrived on time and... See more

Staff

People report positive experiences with staff, frequently highlighting punctual arrival and professional... See more

Price

Reviewers express mixed feelings about pricing, as some consumers found the rates quite reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been recommended by a friend I have been very impressed with Poolmans. They came out quickly to survey the job and provided their quote shortly thereafter. The price was competitiv... See more

Rated 5 out of 5 stars

Engineer always turns up as promised and explains things in layman's terms so that I understand. Tom is patient and always makes me feel that he has time and that no question is silly. He respects our... See more

Rated 5 out of 5 stars

This company was the chosen team to fit my fast track installation of a new Worcester Bosch combi boiler to replace my worn out 10 year old system. The whole process from beginning to end was no hassl... See more

Rated 5 out of 5 stars

Lovely company to deal with. Professional and courteous and quality products. No faffing about and get the job done correctly. Installed a great quiet Worcester Bosch boiler in a tight space. Would hi... See more


Company details

  1. Gas Installation Service
  2. Plumber

Written by the company

We offer the best prices for boiler installation, servicing & repairs, plumbing, heating, power flushing & Gas Safety Inspections within Wiltshire and surrounding areas. Established in 2008 our team of engineers have the knowledge and expertise to ensure you receive the best service possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

827 reviews

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No recent history of asking for reviews

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4.8

All reviews

(827)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant customer experience

It was a pleasure doing business with this company. Ryan listened to our issues and gave us clear advice. There was only a two-week wait for our new boiler to be fitted. The engineers were polite and worked quickly and cleanly - left the house cleaner than they found it. The ladies in the office are concerned to make sure we are happy too. We shall definitely use this company for our central heating needs in future.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

New boiler was required.

I needed a new boiler and a friend recommended R B Poolman who gave me a very fair quote. The new boiler was installed very promptly and the engineer who fitted it was extremely good in every way. I have recently had the annual boiler check with no problems and taken out a boiler plan. From the staff in the office to the engineers they all get five stars from me.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

I have very recently had RB Poolman do…

I have very recently had RB Poolman do a boiler upgrade and received an outstanding service from start to completion.
From making an enquiry via the website the response time was very quick. A special mention of Max who installed our new boiler who was exceptional. Max worked constantly throughout the day starting at 08:15 and refused to leave until the job was completed to a very high standard, finally finishing at 19:45. I also recommend RP Poolman to a friend who has also had some works done at the same time, who has also been very impressed with the professional service. I have had many years experiences of similar companies and can honestly say none of those come anywhere close.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Great experience once more.

Again and again this team sorts all of our plumbing issues out. From major work to put exposed pipes into a wall to radiators, new sinks and bathroom leaks, RB Poolman have sorted it. Not only that, but every person who turns up is polite and nice and each one is really professional. I totally recommend them.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Fitment of radiator and new shower pump

I would just like to thank the engineer (Liam) for his excellent work. He arrived promptly and worked non stop throughout the whole day without any lunch break until both jobs were finished. He was was a very likeable young chap and extremely knowledgeable about all aspects of plumbing. I know nothing about plumbing but he took the time to explain everything in easy bite size chunks. I fully recommend this company and will definitely use it again :)

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Boiler service

Helpful service over the phone. Prompt adherence to appointment time. Friendly and knowledgeable service engineer. Boiler service carried out efficiently and neatly.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

Fast response with estimate, fast response with appointment date too.
These engineers are always on time, courteous and respectful of your property. Any mess is cleared and cleaned up before leaving.
We have always used this company - wouldn't change!

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Engineer came to do routine service

Engineer came to do routine service, was polite and very helpful as I had my dog on Lead so there was no chance of him getting near the engineer, he said I shall put I dot here for signature as my dog would start barking everytime he seen the engineer. Everything was kept clean and tidy no mess left.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Leaking tap repair

We had to get our combination shower/bath tap cartridge replaced as it was leaking. Great job done without any fuss by a nice chap and everything left clean and tidy.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service. Quick to book in, friendly staff and I've had same engineer for three years Ethan who is always really positive and always shows up on time

They remind me every year about my boiler so I never have to worry about forgetting.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

FITTED COMBI BOILER

Josh and his team did a great job for me all the boys were extremely polite and worked hard and left the house so tidy and clean - the only fault is the water takes a long time to heat up when having a bath-can this be rectified?

27 August 2024
Unprompted review
Rated 5 out of 5 stars

I just wanted to say a big thank you…

I just wanted to say a big thank you for arranging my oil boiler service.

I also wanted to mention how pleasant Tom was to deal with. Arrived on time, tended to the boiler and went through some recommendations at the end which I have said yes to. He was polite and lovely to talk to.

28 August 2024
Unprompted review

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