R B Poolman P&H Reviews 

827
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and friendly staff who always arrive on time, respect people's homes, and explain every step clearly. The team is described as highly professional, ensuring that work areas are left spotless after completion. People also note that the financial rates are competitive and reasonable for the repairs and service contracts provided. Consumers appreciate the efficient organization, quick turnaround times, and helpful communication when dealing with heating system maintenance. Many buyers feel very confident relying on these local tradespeople for routine annual servicing and urgent callouts.

What people talk about most

Service

Reviewers express widespread satisfaction with the service, highlighting that engineers arrive on time and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising engineers and fitters for being punctual,... See more

Price

Consumers express mixed feelings regarding the pricing, with many reviewers highlighting competitive rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been recommended by a friend I have been very impressed with Poolmans. They came out quickly to survey the job and provided their quote shortly thereafter. The price was competitiv... See more

Rated 5 out of 5 stars

Engineer always turns up as promised and explains things in layman's terms so that I understand. Tom is patient and always makes me feel that he has time and that no question is silly. He respects our... See more

Rated 5 out of 5 stars

This company was the chosen team to fit my fast track installation of a new Worcester Bosch combi boiler to replace my worn out 10 year old system. The whole process from beginning to end was no hassl... See more

Rated 5 out of 5 stars

Lovely company to deal with. Professional and courteous and quality products. No faffing about and get the job done correctly. Installed a great quiet Worcester Bosch boiler in a tight space. Would hi... See more


Company details

  1. Gas Installation Service
  2. Plumber

Written by the company

We offer the best prices for boiler installation, servicing & repairs, plumbing, heating, power flushing & Gas Safety Inspections within Wiltshire and surrounding areas. Established in 2008 our team of engineers have the knowledge and expertise to ensure you receive the best service possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

827 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(827)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good job

They do a good job and the care plan makes it easy to budget for annual servicing/maintenance.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Top job

Communication was brilliant, organising a date to come out to do the job.
Reasonably priced
Plumber was Polite and tidy.
Would recommend.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, was also the same engineer as previous servicing. Very courteous and respectful (ideal house guest!). Was completed very quickly and advised of a minor issue. Very happy in all regards.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ve relied on Ryan and his team for…

I’ve relied on Ryan and his team for boiler servicing for years, and they’ve consistently delivered outstanding service. They send helpful reminders, are always punctual, and handle everything directly with my tenant—making the whole process effortless. They’re efficient, cost-effective, and genuinely professional. I wouldn’t use anyone else. Highly recommended.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Prompt service, friendly, efficient and considerate plumber. Minor issue quickly sorted and without making this elder lady feel like an idiot!

11 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look