Rawlings Opticians & Hearing Care Reviews 

1,543
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 482 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their friendliness, helpfulness, and professional approach. Customers highlight the exceptional service, noting that appointments are thorough, unhurried, and informative, with clear explanations provided for eye and hearing tests. Many appreciate the personalized care, where staff genuinely listen to concerns and offer tailored advice and solutions, making them feel comfortable and valued. The product selection, including frames and hearing aids, is also well-regarded, with people finding a great range and receiving excellent support in choosing suitable options. However, some reviewers were not happy with the quality of certain products, specifically mentioning a pair of reading glasses that broke quickly. A few other people also felt that the professionalism and attentiveness they once experienced had diminished, with some finding the staff less engaging or the service less personal.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being professional, friendly,... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Product

Customers consistently note positive experiences with product, praising the great range of frames and... See more

User experience

Clients share positive opinions on user experience, highlighting the professionalism and helpfulness of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has set... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

I had developed an eye irritation and contacted my local branch who referred me on to the branch in Alton as they had an appointment slot the next day. I saw Helen who was very knowledgeable, she exam... See more

Company replied

Rated 5 out of 5 stars

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also ver... See more

Company replied


Company details

  1. Glasses Store
  2. Audiologist
  3. Hearing Aid Store
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,543)

446 reviews in the last 12 months

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Rated 5 out of 5 stars

Stockbridge Opticians

My experience at Stockbridge has been very good. I havnt been kept waiting and l have been treated with understanding and professionalism. I have repeatedly broken my glasses and they have been patient and kind.
My optician who retired last year had looked after me for many years and l was anxious about a change.
My new optician was kind, understanding and very open to discuss my treatments.

11 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Good to hear! Thank you so much for the kind feedback and the 5-stars.

Rated 5 out of 5 stars

Annual hearing review

Ryan checked my hearing. He updated my hearing aids with the latest firmware and checked my hearing. This allowed him to make the necessary adjustments as my hearing had changed slightly. He also made tweaks to cater for various noises that I found irritating, and added an extra programme that help in a quite environment.

Ryan always does a very through job and I was very pleased with the review.

16 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Ryan is an incredible member of our audiology team and you were in safe hands Phil! Thank you for the 5-stars.

Rated 5 out of 5 stars

Great service with friendly staff

Booking was simple and the appointment started promptly and with friendly staff from the reception and the practitioner undertaking the appointment. It could not have been any better thanks.

18 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely to hear, thank you so much Roger! Sounds like the team at Stockbridge did a great job.

Rated 5 out of 5 stars

Eye tests

had to undertake a number of eye tests. the service was fast, efficient and above all the next steps were made very clear. A great service and proved their 'membership plan' was the right decision two years ago.

10 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much Stevan! Glad we could help with everything.

Rated 5 out of 5 stars

Rawlings Opticians- Caterham & Purley

I have been with them for over 40 years starting in Caterham and then moved to Purley. The staff are on very professional service and assist. They have always explained everything and answered the questions that I have asked! They are very willing to explain the issues and problems without any difficulty. They are very patiently with my choices for glasses at some time. I am so happy to continue with them for life!

14 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

We love to read reviews like this one Mark thank you so much! For someone who has been with us so long to take the time still to leave us a review with such kind words is so rewarding.

Rated 5 out of 5 stars

I had a brilliant services

I had a brilliant services. The optician Simon was excellent, explained very clear my eye test results.
and the services for getting my new glasses was brilliant too.

17 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Simon is a fantastic optomotrist, so it's really nice to hear you felt the same Tina! Thank you so much for the 5-stars.

Rated 5 out of 5 stars

Very professional

I saw Simon, who was very professional and explained everything that he was testing and afterwards compared my scans from beforehand to the present ones.
I felt I was in safe hands.

1 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Simon is great isn't he Roz! Thank you for highlighting him and leaving us 5-stars.

Rated 5 out of 5 stars

Helen is very polite

Helen is very polite , and always makes us feel at ease ,

When choosing my daughters glasses a fitting them all staff members were very supportive and friendly .

11 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

We always want to make childrens trips to the opticians as pleasant as possible, so I'm glad to hear you felt that was the case Michelle!

Rated 5 out of 5 stars

Visit to Rawlings Winchester

There was an appointment in just a short while. The optometrist was clearly very good. She found that I had cataracts and referred me to a place of my choosing. There was no pressure to spend money on new glasses.
A first rate service.

14 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much Ken this is a lovely review! Really appreciate you taking the time to leave us 5-stars.

Rated 5 out of 5 stars

Very friendly reception

Very friendly reception, made to feel at ease.

16 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely to hear, thank you David!

Rated 5 out of 5 stars

Nice friendly helpful staff

Nice friendly helpful staff. Extensive eye test where everything was explained.
Overall good experience

30 March 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Sounds like the team at Bookham did a wonderful job Jennifer! Thank you for the 5-stars.

Rated 5 out of 5 stars

local branch with personal service

Small local branch with personal service and time for your eye examinations and getting the glasses right. I recommend the branch unequivocally.

8 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

We pride ourselves on longer eye appointments being our 'difference' so it's lovely to hear you value it John!

Rated 5 out of 5 stars

The optician was great help

The optician was great help, explained to me very nicely she was so nice and friendly.

9 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Great to hear Jasmine! Thank you for sharing.

Rated 5 out of 5 stars

Banstead Rawlings - highly recommend

Banstead Rawlings. A very attentive, competent and thorough Optician conducted the eye exam, and I had fabulous support in selecting frames from the dispensing optician. All in all, an extremely welcoming, professional service. PJP

4 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for the recommendation Paula it really does mean a lot to us!
I'm so pleased your experience with us was so positive.

Rated 5 out of 5 stars

Always a friendly and helpful greeting…

Always a friendly and helpful greeting at the Caterham branch.
Recently had my annual eye test and was very pleased with all the thorough testing and very informative details I was given about my all round eye health.
Everyone's always very helpful ' thank you!

8 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely review, thank you so much Nessa! Really appreciate the 5-stars.

Rated 5 out of 5 stars

The optician went above and beyond…

The optician went above and beyond during my annual NHS eye examination. Tookr time to fully explain everything, was very impressed.

10 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

A full explanation to all our customers is a high priority for our optometrists, so it's nice to hear you agree. Thank you Brian!

Rated 5 out of 5 stars

I’ve had a few appointments at the…

Ive had a few appointments at the Croydon branch of Rawlings Opticians and have always had a great experience. The team, especially the receptionists are friendly, professional, and really take the time to make sure everything is right. As a plan member, I appreciate the ease and clarity of the plan details and feel well looked after and supported with my eye care.

The only downside for me is the pricing — I do find the frames and products quite expensive, even for a private optician. That said, the quality of service and comprehensive tests is excellent overall and keeps me coming back even though I travel quite a distance to get there. Very satisfied

1 April 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much for your review! We understand some of our brands are at the high end, but we do feel we offer a choice for most budgets.

Rated 5 out of 5 stars

A great experience chosing new glasses…

A great experience chosing new glasses at Rawlings opticians in Banstead. The choice of glasses was very good and the help was outstanding. Time and patience were in abundance. I don't like changing my glasses but after my visit I don't think it will be a problem. Excellent.

9 April 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

So pleased to hear this Dianne! We place a strong emphasis on service when it comes to choosing glasses, as we want you to be comfortable.

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