Rawlings Opticians & Hearing Care Reviews 

After a routine eye test 4 months previously, I returned for an emergency check after suffering static and moving coloured lights in my eye. After over an hour of extensive checks and scans I was assured there was no actual eye problem but given the freedom to return should the situation recur. Everyone in the practice was friendly, courteous and professional.

The calm, friendly efficiency of my annual review gave me confidence, and the selection of my new frames was also well-handled.

I was very impressed with the lady who did my eye examination, she was very thorough and explianed both what she was doing and the result. She took the trouble after my appointment to follow up on my query about cataracts by contacting a friend of hers at Moorfields Hospital. The fitting of the glasses was also a very pleasant experience with help choosing the frames and a detailed examination about the fit etc. All Good.

I have been a client at Rawlings for over forty years. I moved from the Winchester branch when Stockbridge opened. I have always found it very convenient, and the staff extremely helpful and friendly. When I have had problems crop up, the team have always seen me promptly and have been thorough and reassuring.

Went above and beyond my expectations. I had to cancel an appt late notice due to being unwell and they were super kind and helped me rearrange promptly. A very swift and on time eye exam with clear explanation and support getting new spectacles which were ready within 2 days!

Outstanding service, professional and friendly team. Both Kim and Adrianna are amazing- thank you so much for the time and care you took with my son.

I thought that I’d already posted this but you asked (again) so here it is:

I came to you to get measured up for new specs after a cataract op and a scleral lens fitting.
I am very well aware that I am a difficult case because of corneal scarring and I appreciated the time, care and patience taken by your optometrist in working with me.
When it came to looking at frames I used the expression “cheap and cheerful” but the cheapest that I was offered were £120 – the others were £180! As a pensioner I found this shocking – but needs must. I was also surprised that each lens was £96 – I am blind in one eye so one lens was purely a weight to balance the frame. This “pay per lens” is not something that I’ve ever experienced before in the 50 years of wearing specs - it’s always been “Lenses cost £XX” which doesn’t sound so bad. When I looked at the receipt I saw that I had paid for coated lenses at an extra £40 each – I don’t remember being asked but maybe I was – my bad.
The result was “cheap and cheerful” single-vision specs that cost £392 – by far the most expensive ones that I’ve ever had, including varifocals, reactolites and others.
The specs arrived very quickly but as soon as I put them on I knew they were not right. At all distances my eyesight was worse with them than without. The lenses agreed with the prescription and I was asked to persevere with them for a few days, which I did, and come back to be re-examined.
I did some testing with a collection of glass spectacle blanks that I have and found that the specs were hyperfocal on me – the focus was beyond infinity by 1 dioptre.
When I returned your optometrist examined me very thoroughly again, and agreed that the prescription needed changing – by slightly more than my estimation!

I am disappointed that I have been given no idea why this happened. Was this a change in my eye? And if so, is this something that can happen again? Or was this an optometry or transcription error, in which case was an apology appropriate?

But what disappoints me more than anything is the cost. Having said “cheap and cheerful” I am astonished that the price escalated so much. I came to you because I had been before just for the eye test and knew how thorough the optometrist was, and I expected to pay more than cheaper high street shops – but this is excessive.

My review: Top grade optometrists, very careful and thorough. An unexplained problem caused a requirement for my specs to be reglazed.
Prices only suitable for the very rich. No evidence that the higher prices give a better purchase.

I am hoping to win the £250 prize which will bring the cost of this experience down to an acceptable level.

The Rawlings team in Winchester are always happy to help no matter how big or small the issue you have. I have had to go In for two drop in appointments so far and each time they assess and treat you considerately and carefully. They are a very thorough opticians

Extremely friendly and helpful service. Seen on time. Great selection of frames. Very thorough eye exam. Everything explained clearly.

Rawlings give so much time and attention when choosing frames. They give honest feedback, which I really appreciate. From my eye test to fitting the frames, I genuinely do not have a bad thing to say about Rawlings.

The staff at Rawlings in Bookham are professional, friendly and welcoming. Any appointment or query is dealt with as quickly as possible. To have a local, efficient Opticians in Bookham is a real bonus for me and other members of the community, particularly the elderly, who really appreciate facilities nearby.
Diana Cousins

Have been suffering from ear wax and been waiting for an NHS appointment for months. Was recommended by a friend to go to Rawlings in Stockbridge which I did and really pleased with the results. All sorted very quickly and easily and delighted to have my hearing back!

Friendly professional staff for both my contact lenses and glasses care. Have been a customer for many years and although I am not local it is worth the 30 minute drive for the service I receive

I wanted to thank Rawlings Opticians for their thorough and professional approach. I had a routine eye test with Jessica Parker and she spotted something unusual on the scan of my optic nerve. She was very professional in her approach and referred me quickly to the eye hospital to get properly checked out for what has turned out to be a relatively rare condition. I am so grateful to Jessica for taking the time and being so thorough with the examination. The eye hospital team were also impressed that she had spotted it. Thanks again.

Helpful front desk staff. Thorough contact lenses consultation.

When you enter a Rawlings establishment someone will always approach you straighaway to ask what it is you want.
You are directed to the right area and for me, attending an ear wax removal session it's quick and the staff dealing with you are very pleasent.
The only adverse thing I would say about the Winchester site is that it struggles for space and some of the consultation areas feel a bit more than cramped but other than that its great.

Moving into the world of varifocal lenses was made an absolute breeze.
The whole team at Alresford continue to provide first class service.
Their attention to detail, in working out the best solution for their customer is second to none.

Staff made me feel
Very welcome and optician explained everything very clearly and honestly. I was not made to feel they were upselling - which I always find off putting.

I recently had a hearing check up. The process was very professional, highly informative, friendly and reassuring. I'd certainly recommend a regular check, especially as we get older.

Excellent service from start to finish
Staff was exceptional and helpful and explained everything.
They even stayed late to help me get the right glasses
Would 100 percent recommend Rawlings