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Rauva Reviews 468

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding it efficient, professional, and helpful for navigating complex processes like setting up a business or managing invoices in Portugal. Many appreciate the responsive and supportive staff, highlighting their accessibility and proactive approach to finding solutions. People also praise the integrated banking and accounting services, noting the convenience of having everything in one place and the ease of use of the platform. However, some people were dissatisfied with the service, citing fragmented communication and issues with the platform's functionality, such as bugs in the user experience and problems with payment systems, particularly regarding payroll taxes. A few other people also felt that the customer service was inconsistent, with some experiencing unhelpful responses or a lack of clear information, especially concerning the quality and reliability of tax advice.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the efficiency and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the team as professional,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed frustration with poor... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the platform clean, practical, and... See more

Payment

Users describe negative interactions with payment, citing issues such as non-instant SEPA transfers and debit... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Updating my first review because I was a bit too harsh. I received a call from Inês today and she was incredibly helpful and polite. If you’re an American, it’s complicated due to the FATCA guid... See more

Rated 4 out of 5 stars

I have been with Rauva for 2 years. There was an issue whereby the VAT return was not submitted properly due to a technical issue on their side, but they followed a robust resolution procedure to assu... See more

Company replied

Rated 5 out of 5 stars

I've been a client of Rauva x Census partnership from the beginning, and I couldn't be more satisfied. Their team is incredibly accessible, always ready to help, and truly proactive in finding solut... See more

Rated 5 out of 5 stars

Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarificati... See more


Company details

  1. Non-Bank Financial Service
  2. Accountant
  3. Alternative Financial Service
  4. Business to Business Service

Written by the company

Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.


Contact info

3.9

Great

TrustScore 4 out of 5

468 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Maria was professional and…

Maria was professional and knowledgable, answering all my questions expertly. Providing me with the information needed to get through the next steps to set up my business.

17 September 2025
Rauva logo

Reply from Rauva

Hi Maria, thank you very much for your kind words! 🧡
We’re glad you had such a great experience with Maria and Rauva. We’re always here to help! 🚀

Rated 2 out of 5 stars

Positive reviews only from "invited" individuals...

You can clearly see that every good review is from an "invited" person which questions if these reviews are true. Those which are not invited demonstrate the actual experience of Rauva. Our business was off-boarded from Rauva because of nefarious and false allegation by the CEO. We moved to Revolut and am very happy with them.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Great guidance from the Rauva team…

Great guidance from the Rauva team throughout the whole process of creating my company in Portugal. As a foreigner I have little to no knowledge about the process in Portugal and Rauva unburdened me completely. From pre-sales information to connecting with the Rauva accountant. If you want to focus on your business and have a partner that unburdens in the legal/formal stuff then Rauva is the place to go.

9 September 2025
Rauva logo

Reply from Rauva

Hi Guy,
We are thrilled to read this positive feedback from your personal experience! 🚀
Thank you very much for placing your trust in us. We hope we can grow together and strengthen our collaboration in the future 🧡

Rated 5 out of 5 stars

Excellent

I found this to be an Excellent system providing every method for every situation. Easy to use and a pleasure to navigate. Congrats to the creators and the staff.

10 September 2025
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Reply from Rauva

Hi Grilo, we’re delighted to read your comment, and we are pleased to know that your experience with Rauva has been so positive!
Thank you so much for your feedback and for placing your trust in us. We’re always here to help! 🧡

Rated 1 out of 5 stars

If I could give zero stars I would.

If I could give zero stars, I would. Our experience with Rauva has been an absolute nightmare from start to finish. The platform setup was incredibly difficult and frustrating. Once we finally got set up, the service was even worse.

They unexpectedly blocked our account over a small transaction, and in doing so, they also locked us out of essential business functions like uploading receipts and communicating with our accountant. We were completely neglected and left in the dark, with no real support from their team. This unprofessionalism made it impossible to run our business.

The whole process has been traumatic and we're now in the process of moving our business to a new provider. I would strongly advise anyone considering Rauva to look elsewhere.

2 September 2025
Unprompted review
Rauva logo

Reply from Rauva

Hi Juris,

Thank you for your feedback. We regret that your experience did not meet expectations and fully acknowledge the sensitivity of the matter.

Please be advised that our team contacted you via email last week to ensure continued support and appropriate follow-up. We kindly request that any further queries or concerns be directed through the existing email channel, where we remain readily available to assist you.

Team Rauva.

Rated 1 out of 5 stars

Well that was a fail...

Edit: Bad advice from one of the accountants and the bookkeepers caused us a great deal of stress for 5+ months and nearly thousands of Euros.

If I had followed the recommendations to pay myself a full salary as the director, it would have cost me a ton, and I wasted a lot of time looking into liquidating the company based on the faulty consultations.

We thought we were having calls with a certified accountant, but it turned out to have only been with bookkeepers who shouldn't have been giving tax advice in the first place.

Only certified accountants registered with the Ordem dos Contabilistas Certificados (OCC) are legally authorized to provide tax and accounting advice.

Why do Rauvas bookkeepers give tax advice? This is illegal and has caused so much trouble for us.

After sharing my concerns on the platform, we finally had a meeting with another certified tax accountant who pretty much said 100% of what we have been advised on is wrong, and the polar opposite is the case.

Worried about the sudden shift, I booked a consultation with an external tax attorney to confirm this is true.

I repeat: a bookkeeper is not legally allowed to give tax advice; this is a huge problem.

Apart from finally adding a professional to a call, no amendments have been made.

I would give the UX and platform 5 stars
But the advisory -4

I can only recommend everyone to have an eye on who is actually in the "accountant" meetings, or get your tax advisory somewhere else.

It's really a pity and I very much hope this will get better, because I do love the concept and setup of Rauva.

12 August 2025
Unprompted review
Rauva logo

Reply from Rauva

Hi Marina,

Thank you for sharing your feedback. We are sorry to hear that your experience did not align with your expectations, and we fully recognize the importance and sensitivity of the matter.

Our team reached out to you via email and call this week to provide continued assistance and follow-up. We kindly ask that any additional questions or concerns be communicated through that ongoing email thread, where we remain at your disposal to offer further support and clarification.

Team Rauva.

Rated 5 out of 5 stars

Rauva really exceeded my expectations

Rauva really exceeded my expectations — they answered questions that weren’t even included in my plan. I especially want to highlight Diogo Mendonça for his attention to my problem and the valuable recommendations he provided. It was a very positive experience overall. Thank you!

21 August 2025
Rauva logo

Reply from Rauva

Hi Ivan, thank you so much for your kind words! 🧡 We’re thrilled you had such a great experience with Rauva and Diogo. We’re always here if you need us! 🚀

Rated 5 out of 5 stars

Open and manage LDA through Rauva

Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarifications, everything was handled promptly.

We are also currently managing certain tasks on the platform. While the process can sometimes be slower than we expected (mostly due to Portuguese bureaucracy, I’d say), everyone remains very communicative and eager to help — which is the most important thing for us.

Anything can happen, but as long as everyone stays in touch, it’s the best way to get things done. I hope the rest of the process will be just as great as the beginning!

16 July 2025
Rated 5 out of 5 stars

Very quick and easy way of setting up a business

I was able to create my company, set up a business bank account and have everything ready to go in just a few days. The team has been quick and helpful with any questions along the way. Highly recommend Rauva over the traditional way of creating a company!

29 July 2025
Rated 5 out of 5 stars

Great Experience at Rauva

Hello Rauva Team

Many thanks for the great support.
The service you provided was fast and competent.
Above all, I would like to thank you for your speed in responding to various questions.
I have rarely experienced such speed in responding to questions or corrections.
Highly recommended.
Many thanks
Chris Styra

16 July 2025
Rated 4 out of 5 stars

Great company with a solid team.

Updating my first review because I was a bit too harsh. I received a call from Inês today and she was incredibly helpful and polite. If you’re an American, it’s complicated due to the FATCA guidelines and some companies can’t legally work with you. Not the fault of Rauva at all.

I was offered a bit of advice and I’m glad to hear from Rauva to help me get started legally.

Would I recommend this company for setting up your business in Portugal? Absolutely 10/10 services.

Ranked four stars just because of the first customer service representative could have provided me a clearer explanation. But hey, we’re all not perfect. :)

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor service not so professional as it…

Poor service not so professional as it is taking too long to close the company as the staff are unprofessional and doesn’t have right information and plus they don’t provide clear information I have paid all charges from the last 3-4 months for company closure for Rauva and government plus yet I have been paying fines for no reasons now.It been really bad experience

14 July 2025
Unprompted review

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